2/10 Hirveä
Cindy
22.8.2024
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very unprofessional upon arrival. I asked where my room was and was told its around to the back. After getting into the room, I could not figure out the smell that was so bad that they had the window open before I entered the room, I had found some air freshener behind the TV, but it needed to be disinfected. I had to go get lysol, I had to clean the bathroom as well as the toilet was not even flushed and then I opened microwave and there was either food or not sure but I couldnt put my dinner in there. The room should not be available for anyone to stay, the patio outside had a black office rolling chair, I felt unsafe to stay as I was not informed of an adjoined room that the chain was not even locked, I went to the front desk and explained I could not stay there she never asked if I had a problem with the room only said nobody has ever had anyone bother them.
I feel as if I should have been offered a refund as I was there for less than hour as I had a wedding to attend, and when I came I immediately returned the key around 7pm. I had to go to Waukee to stay where I felt safe. I should not have to pay for a room that nobody should be allowed to be in, nor had to pay somewhere else. Im hoping to have this resolved. If you could please contact me I would appreciate it.
Cindy
Yöpyi 1 yön elokuussa 2024
