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Holiday Inn Hotel & Suites Durango Downtown by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites Durango Downtown by IHG

Lobby sitting area
Bar (on property)
Exterior
Lobby
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Explore the area

Map
21636 Highway 160 West, Durango, CO, 81301
  • Animas River Trail
    ‪10 min walk‬
  • Durango and Silverton Narrow Gauge Railroad
    ‪15 min walk‬
  • Fort Lewis College
    ‪5 min drive‬
  • Durango, CO (DRO-La Plata County)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed (Walk-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | Bathroom | Hair dryer, towels

Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

Holiday Inn Hotel & Suites Durango Downtown by IHG

Hotel with a fitness centre, near Durango and Silverton Narrow Gauge Railroad
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Holiday Inn Hotel & Suites Durango Downtown by IHG offers 116 air-conditioned accommodations with a safe and coffee/tea makers. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hotel & Suites Durango Downtown by IHG. During your stay, you're just a quick walk from San Juan National Forest Supervisor's Office. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy American cuisine while dining at Burger Theory
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of San Juan National Forest Supervisor's Office and Animas River
  • Cats and dogs welcome for a fee (restrictions apply)
Holiday Inn Hotel & Suites Durango Downtown by IHG offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. A terrace, a vending machine, and ski storage are also featured at the business-friendly Holiday Inn Hotel & Suites Durango Downtown by IHG. Parking is available for a fee. A complete renovation of Holiday Inn Hotel & Suites Durango Downtown by IHG was completed in February 2023.

This 3-star Durango hotel is smoke free.

Burger Theory – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Ski shuttle nearby
  • Parking on site (USD 10 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Burger Theory

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Hardwood flooring in public areas
  • Lift (91 centimetre wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per stay
  • Resort fee: 2.9 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 40 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to midnight
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Durango Central
Holiday Inn Hotel Durango Central
Holiday Inn Hotel Central
Holiday Inn Hotel Suites Durango Central

Holiday Inn Hotel & Suites Durango Downtown by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 519 out of 1002 reviews
Rating 8 - Good. 252 out of 1002 reviews
Rating 6 - Okay. 114 out of 1002 reviews
Rating 4 - Poor. 74 out of 1002 reviews
Rating 2 - Terrible. 43 out of 1002 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great visit. Clean room with all new amenities. Loved having a fridge and microwave in the room
Stayed 2 nights in Dec 2024

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service/room
Service was amazing, greeted at the front desk with a very friendly and very helpful staff. The room was amazing so clean and roomy. We will definitely be staying again.
Stayed 1 night in Dec 2024

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Yuck! So much hair!
Such a beautiful location in Durango! We’ve stayed at this chain before and never ever any issues. But this time, I was pretty disappointed. Our room for some reason has so much random hair everywhere. Our hotel room was 407 and it was right next to housekeeping’s area where they have supplies. Our room looked like honestly the room house keeping or staff would go into to lounge around on break then fix the bed. Our sheets like I mentioned had different colors of hair and different lengths of hair and color. The bed sheets had lots of lint all over the bed. In the bathroom, the walls had lots of hair behind the toilet and hair in corners of the room. Pretty disappointed. We were moved rooms however when we unfolded a blanket- there was a large toenail in the sheets. Not sure if staff was doing this purposely or they just don’t throughly clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Valarie

Travelled with family
Liked: Property conditions & facilities
Excellent service
Stayed 1 night in Dec 2024

10/10 Excellent

Alondra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed how quiet it was and safe. I also really liked that the property was clean a long with the rooms
Stayed 2 nights in Nov 2024

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and comfortable beds!
Stayed 1 night in Dec 2024

4/10 Poor

Tiffany

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

anne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Spacious, comfortable room. Grey Copper Tavern attached to hotel had terrible food
Stayed 3 nights in Dec 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Lizeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms were clean and the hotel was close to the activities we had plan. I didn't like the front office was always unavailable. We had to wait for long time to get helped. I didn't like and i wasn't aware of the paid parking. You offer coffee in the rooms but you don't provide a water bottle. At least 1 bottle as courtesy.
Stayed 1 night in Dec 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Julie from housekeeping was great
Stayed 2 nights in Dec 2024

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Husband and I stayed here for about 3 nights and really enjoyed it. I like the breakfast buffet they offer for only $10 per person. Good variety of choices for everyone. I also liked the black out shades in the room was able to sleep in without the bright sun peeking in thru the window.The distance to the railroad is about 5min or less so that was a plus. Overall great hotel no complaints what so ever and would definitely stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Karen

Travelled with family
Liked: Staff & service, property conditions & facilities
Pleasant stay and right near the dog park!
Stayed 1 night in Dec 2024

6/10 Okay

Christine

Travelled with family
The customer service wasn’t at its best, the pool was small and echo friendly lighting wasn’t that great. Mostly our room was to be non smoking but our room smelt like smoke. Very disappointed
Stayed 1 night in Dec 2024

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alright
The room was clean, the breakfast was terrible. The server didn’t seem to care that anyone was there.
Stayed 1 night in Dec 2024

10/10 Excellent

Caity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 1 night in Nov 2024

8/10 Good

Sriram

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay in holiday Inn.
Stayed 2 nights in Nov 2024

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Nice property, however added surprise charges on my credit card are not appreciated

10/10 Excellent

Jesus

Stayed 1 night in Nov 2024

8/10 Good

Breanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable. Friendly staff
Stayed 1 night in Nov 2024

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked being able to check in early! Thank you so much!! Great rooms, although the quiet atmosphere in the rooms can be disturbed by hallway traffic.
Stayed 2 nights in Nov 2024

8/10 Good

Dorina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Subpar Hotel Experience
Door was off the hinge, unsafe. Couldn't close it without having to lift the whole door up! Room smelled bad. Remote control to tv didn't work.
Stayed 3 nights in Nov 2024