Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk

Room service

Bar

Parking available

Hot tub

Gym

Explore the area

21636 Highway 160 West, Durango, CO, 81301

San Juan National Forest Supervisor's Office
8 min walk
Burger Theory
1 min walk
Durango Narrow Gauge Railroad Station
16 min walk
Durango, CO (AMK-Animas Air Park)
10 min drive

Room options

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

Sleeps 2
1 King Bed

Standard Room, 1 King Bed (Walk-In Shower)

Sleeps 2
1 King Bed

Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Sleeps 4
1 King Bed

Suite, 1 King Bed with Sofa bed, Balcony

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 1 Queen Bed

Sleeps 2
1 Queen Bed

Standard Room, Multiple Beds

Sleeps 4
1 King Bed and 1 Single Bunk Bed

Standard Room, 2 Queen Beds

Sleeps 4
2 Queen Beds

Standard Room

Sleeps 2
1 King Bed OR 2 Queen Beds

Suite, 1 King Bed with Sofa bed

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Balcony

Sleeps 4
2 Queen Beds

Standard Room, 2 Queen Beds, Fireplace

Sleeps 4
2 Queen Beds

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Hotel with a fitness centre, near Durango and Silverton Narrow Gauge Railroad

This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.

Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel offers 116 air-conditioned accommodations with a safe and coffee/tea makers. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel. During your stay, you're just a quick walk from San Juan National Forest Supervisor's Office. Features include free WiFi in public areas, plus an indoor pool and a restaurant.

Free WiFi and wired Internet
Enjoy American cuisine while dining at Burger Theory
Self-parking and Motorhome/coach/lorry parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
On-site recreation includes a gym
Guests have great things to say about the clean guestrooms and the helpful staff
Within a 10-minute walk of San Juan National Forest Supervisor's Office and Animas River
Cats and dogs welcome for a fee (restrictions apply)

Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. A terrace, a vending machine, and ski storage are also featured at the business-friendly Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel. Parking is available for a fee. A complete renovation of Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel was completed in February 2023.

This 3-star Durango hotel is smoke free.

Burger Theory – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Ski shuttle nearby
Parking on site (USD 10 per day; includes in/out privileges)
RV/bus/lorry parking (surcharge) on site
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A restaurant
Snack bar/deli

Restaurants on site

Burger Theory

Things to do

Gym
Indoor pool
Ski storage
Spa tub
TV in common areas

Family friendly

Free cot
In-room microwave
In-room refrigerator
Indoor pool
Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
ATM
Laundry facilities
Luggage storage
Safe at front desk
Shared microwave
Vending machine
Water dispenser

Guest services

Dry cleaning/laundry service
Housekeeping (on request)
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

24-hour business centre
3 meeting rooms
Computer station

Outdoors

Pool loungers
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Hardwood flooring in public areas
Lift
Tile flooring in public areas
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Hair dryer
Private bathroom
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch TV

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning
Connecting rooms available
Desk
Free local calls
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM

Early check-in subject to availability

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets: USD 40 per accommodation, per day
Only dogs and cats are allowed
Maximum 2 pets
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 150 per stay
Resort fee: 2.9 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self-parking fee: USD 10.00 per day (in/out privileges)
Pet fee: USD 40 per accommodation, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 6:00 AM to midnight
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Durango Central

Holiday Inn Hotel Durango Central

Holiday Inn Hotel Central

Holiday Inn Hotel Suites Durango Central

Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Poor

Daryl

Travelled with family

22 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beds were uncomfortable, there were rose peddles left behind swept behind the room door from probably a former guests “romantic” night. We ask for a rollaway bed which they forgot about we called the front desk multiple times and they never answered we had to go down they told us they forgot which was like a couple hours after check in.

Stayed 1 night in Sep 2024

10/10 Excellent

Acoma

Travelled with family

22 Sept 2024

Liked: Property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

6/10 Okay

Douglas

21 Sept 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Diane

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

6/10 Okay

Michael

Travelled with partner

19 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

They had one working elevator there were busloads of people doing some type of convention you had to wait for the elevator or take the stairs I am on oxygen and I wasn't going to wait 20 minutes to take the elevator up to the forth floor, ran out of coffee twice, parking fee $ 10 per night for a space that they own breakfast or additional $10 if you would like to eat there I am an IHG member and this is not anything that I would ever recommend based on my stay there.

Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Travelled with partner

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have avoided chains like Holiday Inn for years, but after several recent horrible motels, we decided to try Holiday Inn again. It was terrific!

Stayed 1 night in Sep 2024

8/10 Good

Robert

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Noisy from the room above and the beds are too soft. Otherwise it’s a good place to stay.

Stayed 4 nights in Sep 2024

10/10 Excellent

Karen

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was wonderful, loved having dining in the hotel. Room was large and bed was comfy.

Stayed 2 nights in Sep 2024

8/10 Good

leslie

Travelled with family

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

When we were checking in on time we were told our room would be ready in 15 minutes, we had to wait over 45 minutes. When were checking the gentleman that was checking us in charged our cards even thought we obviously paid through a 3rd party, he failed to give us our parking passes and our breakfast tickets, he was rude the whole time he was checking us in. However, the manager lady the next morning was more than helpful in clearing up the credit card issue and breakfast tickets. The room itself was very nice and clean. I would totally recommend this hotel.

Stayed 1 night in Sep 2024

8/10 Good

Donna

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Convenient location. Entrance to property was tricky to find

Stayed 2 nights in Sep 2024

4/10 Poor

Garrie

Travelled with partner

15 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

Check in was at 3 but when we showed up they didnt have our room ready but would be just about 10 more minutes. We waited in the lobby for 45 minute and asked again and was told still not ready but offered us another room, one with out the view and fire place we had reserved. Then was asked to pay for the room when we were already charged through expidia. We asked if we were get a credit for taking a cheaper room and was told no but we could get a free parking pass. In the morning the breakfast was less then desirable. They were out of just about everything at 9am on a saturday and what they did have was not worth the extra fee that we were charged. The only good thing was the room was clean and easy to get to. Super disappointed.

Stayed 1 night in Sep 2024

8/10 Good

Crystal

Travelled with group

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Laura

12 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2024

10/10 Excellent

TAMARA

Travelled with partner

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The view was nice from our 3rd floor room. Bathroom was large and spacious. We didn't like that the bathroom door would open wide and hit the entry door. The staff was nice enough but the concessions items were less than worth it. I got an ice cream drumstick that had been previously melted and a Dr. Pepper that was flat. I dont think we would stay again. Ate in the restaurant and they'd had a replacement cook come in. The food was not great at all. The breakfast buffet the next morning was a $10 joke. opened up and

Stayed 1 night in Sep 2024

10/10 Excellent

anthony

10 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean nice hotel

Stayed 1 night in Sep 2024

6/10 Okay

Mary

9 Sept 2024

Liked: Cleanliness, staff & service

the shower wasnt working properly. Never got it fixed correctly the 5 days we were there. Footnote: no exhaust fan in bathroom nor was there a window. Never have I experienced that.

Stayed 4 nights in Aug 2024

10/10 Excellent

Stefanie

Business traveller

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved that we were able have our pet with us. Clean rooms - really appreciate the laminate flooring. Super large dog park adjacent to parking lot!

Stayed 1 night in Sep 2024

10/10 Excellent

Enrique

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This was like staying at an Embassy Suites, compared to the Baymont. We accidentally miscounted our days in Durango and needed an extra day. The Baymont could not accommodate us so we had to leave and I we are extremely greatful we found a room here. The room was amazing and super clean, wish we could have stayed here the whole time.

Stayed 1 night in Aug 2024

10/10 Excellent

Ronald L

7 Sept 2024

Liked: Cleanliness, property conditions & facilities

Short stay

Stayed 2 nights in Aug 2024

2/10 Terrible

Jason

Travelled with family

3 Sept 2024

Disliked: Cleanliness, staff & service, amenities

From the get-go it was a lot of miscommunication I was being charged $95 more than what I was quoted for a total on Expedia. The front Clerk that night just said oh it's third party fees and he was not helpful at all. Then the next day I got charged $15 for a property Improvement fee I didn't know about that included parking which I didn't know about either. The kind lady in the counter that day did remove it. Also the cleaning ladies skipped our room the first night and they would have the second day as well but we had to tell the front Clerk. A lot of confusion at checkout saying I was charged a certain amount yet my debit card showed another amount. I'm by no means a picky person but this place was really bad. Never again.

Stayed 4 nights in Aug 2024

2/10 Terrible

Michelle

Travelled with group

3 Sept 2024

Disliked: Staff & service, amenities

Charged $10/nite for parking and $10 for breakfast. Overcharged me for my room. Room didn’t have any toiletries & dispenser was broken. There was no bath mat & we almost slipped in the tub. You had to be a contortionist to reach the TP holder. The room above us had kids running around all night. And you had to insert your hotel key in order for the lights to work. Our view consisted of a dirt hill. Overall, worst hotel stay ever!

Stayed 1 night in Aug 2024

10/10 Excellent

Brooklyn

29 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Stefanie

Business traveller

29 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We chose this hotel because it looked safe, clean, modern and was pet friendly. Staff was friendly. Also, there is a very large (acres) of off leash dog park right beside the hotel. The convenience of the restaurant was a plus! We will definitely book this hotel the next time we visit Durango. We would like to have parking included in booking and not an extra $10.

Stayed 1 night in Aug 2024