My stay at the Historic Grand Canyon Hotel was wonderful! The new owners clearly prioritize making guests' experiences seamless and enjoyable. Communication was excellent—I received detailed emails and texts about what to expect, parking, and even a digital Customer Agreement to e-sign, making check-in a breeze. As expected, the small hotel lot was full, but their guidance made parking on 2nd Street hassle-free. My room was spotless, with a comfy bed, thoughtful touches like makeup wipes, and even a black washcloth for makeup removal. They confirmed details ahead of time (no view, skylight atrium, no TV) to ensure there were no surprises. Entry via code was super convenient—no lost keys! My only gripe? The soundproofing could be better (but the hotel is 100 years old); I could hear neighbors’ conversations, and not everyone respected quiet hours. The train horns are audible, but they’re part of the charm. And guess what? Ear plugs were provided! I just turned on my white noise on my phone and slept well. They also had a link where you could pre-order items and even leave the hospitality staff a tip (which is awesome because I never have cash). They also sent a survey out after the stay to collect guest feedback on what they could improve. Overall, a great experience thanks to excellent communication and care!