2/10 Terrible
Jacklyn
Travelled with family
3 Jan 2025
Disliked: Cleanliness, staff & service, amenities
I booked this for January 1st and let me tell you, what an unbelievable experience. We arrive 4 hours after check in so it’s still only 7pm, checkin goes fine. We then settle in and call to see what time Walmart closes, go change to get ready to chill at the pool and sauna, both open and operable, fine thats the one star. Here’s where it gets dicey: Our room has lightbulbs that need to be replaced so the room itself was like a dark dungeon. I know I saw either a ladybug and a fly inside our room. We’re just fine. I don’t care. But we go to the pool area and I don’t care if Boxelder bugs are not harmful and a “Wisconsin thing”, the fact that they were crawling everywhere by the pool and it looked like a funeral in the sauna for about 10 of them. Stop being cheap and go sweep them up, we don’t care, we just don’t want to see them. This place is worse than a roach motel: The woman and what appeared to be her son or relative running the establishment accused us of 2 things. They said here are 2 things: One, you have a 3rd person in your room, it’s a $10 charge for each additional person, (my daughter) I said fine, charge me. Here’s the second incidental: we believe you smoked in the room and someone complained about the smell. Sorry but I would never smoke in a room with my 8 year old 2: do not accuse us of anything without thinking the guest (US) getting upset. Long story short, the younger employee threatens to call the cops on my husband for being loud. Take your $60. never !
Jacklyn
Stayed 1 night in Jan 2025