4/10 Poor
Chris
28 Oct 2024
Disliked: Cleanliness, staff & service, room comfort
Never again!
We arrived on a Saturday afternoon. The lobby door was locked and required a room key to access the lobby which is where you have to go to get your room key. An employee opened the door for us and then left with no help checking in. 20 minutes later the front desk clerk showed up and checked us in. The room was terrible. It smelled like mildew and the carpet was wet. Tried to open the windows to help air it out but they were broken. The bathroom was nasty! A long chunk of hair was in the shower which had not been cleaned. Burn marks from smokers all over the countertop. The next morning we went to talk to the front desk but the front desk was locked down. (large garage door type shutter). Tried to speak with a rep the following morning and was ignored even after asking for help multiple times. Worst stay I've ever had at any hotel!
Chris
Stayed 2 nights in Oct 2024