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Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel

Exterior
Outdoor pool, pool loungers
Suite, Multiple Beds (Additional Living Area) | In-room safe, desk, iron/ironing board, free cots/infant beds
Interior
Free buffet breakfast

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Parking included

Explore the area

Map
537 Chaffee Point Blvd, Jacksonville, FL, 32221
  • Crystal Springs Park
    4 min drive
  • Subway
    3 min walk
  • La Villa Station
    15 min drive
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    27 min drive

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed (Additional Living Area)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Additional Living Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, Multiple Beds (Additional Living Area)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Comm, Roll Shwr)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Comm, Roll Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Fairfield Inn & Suites Jacksonville West/Chaffee Point

Pool
Breakfast included
Pet-friendly
Free WiFi
4.3 out of 5, Excellent, (594)
The price is €119
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Fairfield Inn & Suites Jacksonville West/Chaffee Point

About this property

Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel

Jacksonville hotel in Northwest with free breakfast and fitness centre
An outdoor pool, a fitness centre and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel offers 80 accommodations with a safe and free newspapers. Flat-screen televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit and hairdryers.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel. During your stay, you'll be within walking distance of Crystal Springs Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Just a 4-minute drive from Crystal Springs Park and a few minutes from Panther Creek Golf Club
  • Pets welcome for a fee
Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel offers its guests an outdoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A terrace, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel. Free self parking is available.

This Jacksonville hotel is smoke free.

Guests are served a free buffet breakfast.

Languages

Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50 per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Chaffee Jacksonville
Holiday Inn Express Hotel And Suites Chaffee
Holiday Inn Express Hotel Suites Chaffee
Holiday Inn Express Suites Chaffee Jacksonville West

Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 340 out of 537 reviews" "
Rating 8 - Good. 121 out of 537 reviews" "
Rating 6 - Okay. 36 out of 537 reviews" "
Rating 4 - Poor. 25 out of 537 reviews" "
Rating 2 - Terrible. 15 out of 537 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall great stay. The only issue was the construction going on in the lobby. The staff could not be nicer.
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

April Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely remodeled rooms.
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was under renovation but everything else was expected of Holiday Inn standard.
Stayed 1 night in Sep 2024

2/10 Terrible

Cicely

Stayed 2 nights in Aug 2024

10/10 Excellent

Jaque

Stayed 1 night in Aug 2024

8/10 Good

Celeste

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean even during renovations.
Stayed 3 nights in Aug 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were doing renovations to the place. The room was great. The breakfast was not as expected because usually the hotel chain has wonderful assortments, this one was small (may have been due to the renovations-im not sure) I'd stay again to see after the renovations are complete.
Stayed 1 night in Aug 2024

8/10 Good

aaron

Liked: Property conditions & facilities, room comfort
Weekend relaxation
Nice location and area surroundings
Stayed 2 nights in Aug 2024

10/10 Excellent

Juliann

Stayed 2 nights in Jun 2024

10/10 Excellent

Juliann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-star Stay
I am only giving a 4 star on condition because they were under construction. However, they were still able to serve breakfast in the conference room. And still, this hotel's breakfast is one of my favorite. I usually don't get hotel eggs, but their omelets are very tasty. The rooms are very comfortable, especially the pillows. The feont desk staff was very very nice. This is our second stay, and i will continue to stay here when we are in this area (Jacksonville Equestrian Center)
Stayed 2 nights in Aug 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lobby getting new floor
Stayed 1 night in Aug 2024

10/10 Excellent

Amy C

Liked: Property conditions & facilities
Comfortable beds and very clean room.
Stayed 1 night in Aug 2024

10/10 Excellent

Camie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room comfortable. Easy of checking in and out.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ebony Jackson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Ronald

Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 4 nights in Jun 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helpful staff. The room was very clean and well stocked. The only thing was a concern was they are in the middle of doing renovations to the front lobby and the area for the breakfast and coffee was not available. The staff did make sure we had coffee and muffins before leaving in the morning.
Stayed 1 night in Jul 2024

6/10 Okay

Pamela

Liked: Staff & service
Was under construction didn’t have my own room key Maintenance guy had to let us in and out of our room and in the middle of the night another patron told him it was there room and he tried to open our to doer around midnight , but he did apologize for it it but scared the dickens out of me
Stayed 1 night in Jul 2024

4/10 Poor

Summer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I booked my stay at this hotel I was never informed that they were working on the entire lobby floors. The entire lobby and downstairs area flooring was all pulled up. They only had one elevator available with a note up that the floors were being worked on but not a single worker was around and the entire 5 days I was there no progress was done to the floors. The breakfast was not as described on the website and was absolutely terrible and not a full breakfast and on our floor the ceiling was leaking water from the rain. Also the cleaning staff would forget to leave towels in our room when they came in to make the bed. I will never be staying here again.
Stayed 4 nights in Jul 2024

8/10 Good

Andra

Stayed 1 night in Jul 2024