I'd never stayed at a B&B before, so i was excited. When i arrived at 8pm, no one was at the desk. I said "Hello?" several times, then had to knock on doors. A guest came downstairs to help me. A guest! She told me that she had the same issue, plus no hot water. As we were talking, a man walked in. He asked why there was "yelling" I told him i was there to check in and he was very upset with me for not looking for my own paperwork on the desk!! He was very angry and very rude. Told me the key is in the room. I go up to my room and find the door locked. I had had a long, not great day and was at my limit so i asked for a refund and wanted nothing to do with them. I guess he felt bad (someone else had taken the room designated to me) and he offered to make up a room for me. 13 rooms, 2 guests (guy in my room and lady), 11 rooms unkempt. He offered it to me for free to make up for everything so i stayed...but no hot water. And no breakfast.