2/10 Hirveä
Toula
Matkusti perheen kanssa
22.11.2024
Huonoa: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Looks are Deceiving!!
My room was not as advertised. It faced two other buildings basically walls. I chose waterfront biew suite but did not receive thst. I called hotel to ask if they had disability parking up close to building and Sonia took the liberty to place me in a room other than with a water view based on that inquiry. The man i spoke to when we checked in said thats your room take it up with Expedia. Lousy attitude. The only thing that was right was they made fresh coffee in lobby provided beach towels which were never used and i had to go get in lobby as well as coffee. Same man gave us a tool to drain tub since it has autoshut cap. Beds were cery uncomfortable and my son slept on a sofa bed that was even worse. Everyone wants a survey but no one wants to hear the truth! The exterior grounds are upkept and appealing but the room smelled musty due to poor ventilation in bathroom. If I had received a waterview room it would have been more relaxing but can't say beds would have been better. Looks are deceiving definitely. I could have stayed elsewhere for thst kind of money but paid fir waterfront view and never received it. Hotel claims its a partial view yah when you step outside and turn your body to left and see pool and water but no view from inside room. I had to argue to even receive a paryial refund. WOULD NEVER RECOMMEND due to unprofessional attitude of front desk staff who were unaccommodating. My son walked around and it wasnt even full no other room offered.
Toula
Yöpyi 1 yön marraskuussa 2024