4/10 Huono
Holly H.
4.12.2024
Huonoa: Siisteys
Guest Comfort Not a Priority
The property is gorgeous, the cabin is a good family spot– it’s clear that guest comfort is not a priority based on the neglect of the rental, amenities, and lack of cleanliness. I feel robbed having been charged a cleaning fee because I had to clean so much throughout the entire stay. I am more than happy to pay for a service, we did not receive any of that service. I reached out to the host at the end of our stay about all of the issues with photo proof of said issues and never heard back, had to contact Vrbo.
We determined other guests had the same experience in recent months after reading the guest book. The host offered to have the cleaner come initially to clean the toilet, but we already had cleaned so our kids could use it and didn't accept the offer. We found new issues everyday through the stay which made it quite stressful.
We had so many issues I can’t list them all, major problems were, previous guest’s trash was left for us to deal with, dog poop bags included, urine covered toilet, dirty dishes in the cupboard, all the pans were unclean and caked in food, few paper towels provided, no clean towels--all covered in dog/human hair, damp mildew towels in dryer , body fluid stain on comforter, stagnant rotting food and water in the dishwasher– it was extremely unkempt and I spent a large portion of my trip cleaning their cabin just so it was sanitary for my family. Beds and pillows, still not comfy. Cool place, poorly managed.
Holly H.
Yöpyi 5 yötä marraskuussa 2024