2/10 Hirveä
Aron W., San Diego, CA, USA
2.3.2025
Huonoa: Siisteys
CRITICAL SAFETY AND MANAGEMENT CONCERNS - DO NOT RENT FROM VACASA
Our month-long stay (Jan 30-Mar 1) revealed dangerous conditions and negligent management:CRITICAL SAFETY ISSUES:- Non-functional carbon monoxide detector & missing smoke alarm ignored for 48 hours- Vacasa entered WITHOUT CONSENT while our 10-year-old was alone sleeping- Exposed carpet nails caused injury risk- Bunk bed ladder detached during use- Loose stair carpet creating trip hazard- Falling dresser drawers- Only fixed safety issues after VRBO safety team escalationMANAGEMENT FAILURES:- Ignored urgent safety concerns repeatedly- Heater broken at check-in; 48-hour delay- Broken fireplace ignored (fixed by complex staff, not Vacasa)- Refused cleaning service for month-long stay- Denied basic supply refreshes- Leaking fridge, poor dishwasher- Property in severe disrepair: damaged doors/corners, broken furniturePROPERTY ISSUES:- Hazardous old Teflon cookware- Chipped/cracked dishes- Insufficient basic suppliesComplex itself is decent (pet-friendly, near Canyon Lodge, good hot tubs), but Vacasa's dangerous negligence of safety issues and unauthorized entry with minor present makes this an absolute avoid. Their disregard for basic safety and maintenance creates unnecessary risks. If considering this complex, choose different management company.
Aron W.
Yöpyi 30 yötä tammikuussa 2025