8/10 Hyvä
Dion
Matkusti perheen kanssa
23.11.2024
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
On arrival told there was a $1000 dollar holding fee for 5 nights. The receptionist reduced this to $500 as I stated we wouldn’t be spending this amount at the hotel.
We were told that there was a service fee tax on our stay and this was $45 a night. This included some discounts at some shops e.g Bloomingdale’s. Trying to use this discount shopping this was not available in store. This service fee also included $30 dollars per day to use in their restaurant for food/beverage.
On leaving, we were given a $450 dollar bill for the service tax and for some nibbles in the restaurant in the evening. On reading the bill, did not take into consideration the $30 included in service fee towards food and beverage. I notified the receptionist which then took this off and gave a bill of $302 dollars. This was then taken off our holding fee and the extra money deposited back the following day.
Breakfast was included in our stay and there a very good variety of food in the buffet. Each day the hot breakfast would have different selection with different kinds of sausages, omelettes, veg that set you up for the day. We enjoyed the pastries, salmon, cheeses, yoghurts. In evening we would have a margarita pizza & fries. The food could not be flawed. Well done Chef!
Hotel service was mixed. You paid tip for service but felt there was a lack of service sometimes from male waiters/reception. A waitress in the evening and cleaners were kind/hardworking and did not get their names.
Dion
Yöpyi 5 yötä marraskuussa 2024