Pros: ideal location in Olympic Valley, just off 89. Nice floorplan. Unit smelled strongly of cleaning product and was clean (aside from extra covers below)
Cons or things to be aware of:
*3rd floor unit. Not a problem but not advertised anywhere. Challenging to find when arriving late at night. No elevator if traveling with elderly (not our case)
*unit is bare basics
-no ski rack or peg rack to put skis?
-kitchen frying pans are well loved and could use replacing
-limited large bowls for serving food or salad
-no tupperware; if making your own meals for skiing, bring your own
-no foil, saran wrap, ziplocks etc.
-chair cushions in dining area are all stained and need to be washed
-comforters are lightweight. We were especially cold the first night.
****MINIMAL extra covers (2 for 6 beds) The two we found were stained with **BLOOD** & yellow stains*******
-toilet in main hall has broken chain mechanism that is jerry-rigged and it kept needing to be reattached
-only one washcloth per bathroom with an occupancy of 6
-BUZZING/whirring sound in hot water heater and furnace closet which is behind sofa in main living area.
-fireplace operation requires detailed directions, which we couldn’t find anywhere despite listing mentioning they were on fireplace and in the guest book. There was no guest book to be found. We called Vacasa and they said they would send someone out on Friday night. I finally found instructions on the floor UNDER the couch. I also received an email 2 days later with electronic instructions.
We made sure to document our frustrations via the app. By Sunday night (the 3rd night into our stay), we got a text message from the local Vacasa rep saying they were out of comforters and could bring some Monday. We were checking out Monday.
Review of Vacasa: if you have no issues, your stay should be amazing. We found it challenging that we could never speak with anyone local at Vacasa, we could only deal with their call center in Oregon. Our issues never were addressed. We ended up sleeping in sweatshirts and hats and finally turned up the heat, which we don’t like to do because we don’t sleep as well.
As mentioned, we called Vacasa, submitted emails with pictures and even texts to give them an opportunity to fix some of these issues before leaving a review but when you can’t even speak with a local representative it is virtually impossible to resolve problems.