2/10 Terrible
Desiree
Travelled with family, Travelled with partner
23 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SAFETY CONCERN
Now on my recent stay there was an incident relating to safety. My partner had a slip and fall in the shower BECAUSE the tubs are slippery as you’re showering. They didn’t have no traction mats or a hold bar that could have prevented the fall. I understand some rooms are assessable for you to choose on purchasing a room and have those features in the shower but does that mean the other rooms without assessable features is safe for guests as well?? As I reported it, I was told to get a call back from the managers in the morning as it happen at night. Fast forward to the next day I am waiting for my call. Two hours go by. I go to the front desk to follow up and they said give them some time to reach back to me. So I did. Almost another two hours go by with no follow up so I went back to the desk asking are the managers available yet? At this point I felt like our safety concern was not taken seriously. The manager finally gets out and starts asking me questions related to the incident. In the end the company didn’t admit fault. She asked me if there is anything they can do and I asked well we’re in need of medical attention but is the company going to help wit the costs? She replied to file an injury claim through my insurance. The manager didn’t even make us feel better. It was useless talking to her. I was doing this for behalf of my partner as she was injured and a has a hard time walking.
This was a bad experience for us to go through. Please stay safe.