6/10 OK
Holly
1.11.2024
Huonoa: Henkilökunta ja palvelu
The property is older, dated and doesn't have good customer service. We liked the convenience to Carowinds, restaurants and stores. We were in town for Scarowinds and the Concert for the Carolinas so we didn't spend much time in the room. We wanted to get clean towels and no maid service. I walked down to give her the towels and there was a language barrier. She didn't understand that I wanted to exchange dirty towels for clean ones. She motioned for a guy to come help and he didn't understand either. He pulled out his phone to do a translation and she finally at least understood my request. I could give her the room number in Spanish and she said she would take them down. I never knew why she couldn't hand them to me then. When we went to leave the hotel for the concert, I told the front desk what happened and they assured that they would make sure towels were taken to my room. They said I could check back when I got back to the hotel if not. I explained that we would be back late and really didn't want to have to come back down for towels. Well of course the towels were not in our room and when we came in at 2:00 am there was no one at the front desk. The phone in the room didn't work so I had to use my cell phone and call the desk to see if anyone was even available to give me my towels. She finally answered and I had to walked down to get the towels. The one good thing was they did have a hot breakfast that was really good.
Holly
Yöpyi 2 yötä lokakuussa 2024