2/10 Hirveä
Kelly C.
14.12.2024
Huonoa: Siisteys
Condescending and nasty
DO NOT STAY HERE! We have stayed at this location every year after Thanksgiving for the past 5 years and spent about $20,000 with them. No longer.
Once we made the booking, the employees were approaching us like scam credit collectors. They were nasty, condescending, and demanding. They also gaslit me for asking simple questions.
This year they had us pay a deposit for our dogs. First time ever, so I asked if it was a new Policy. They said it has been going since the company started. Then I told them it has never been in place since I’ve been there. They proceeded to tell me that I’ve never stayed there— we’ve stayed there the week after Thanksgiving for 5 years. I got confused and said, isn’t it the green condo? They said no, it’s grey. It’s green.
They were so awful I actually asked to cancel. They told me they’d keep half the full charge and do I still want to cancel 3 months before our stay.
We get there with a family of 4 for 8 days. There are 5 towels and no spare sheets. Also, the dresser on the bottom level just collapses to the floor if you are not careful. A few days in it starts to smell like absolute sewage. Suddenly, the plumbing in backing up into the bath tub. We tried our best to clean up but the smell was horrendous.
They just sent us pictures blaming us for damage to a table and a tile that there is no way we did, and other “damage” that requires wiping we would’ve done if the place didn’t smell of poop and trash.
Kelly C.
Yöpyi 8 yötä marraskuussa 2024