6/10 Okay
Joseph
Travelled with family
28 Jan 2025
Liked: Cleanliness
First and last time
We had called and requested early check in and they said they would call when room was ready. Check in was at 4. We never received a phone call and showed up at 4. We were told they had no rooms available yet.. it would be at least another 40 min. This was unacceptable to us.. they said we could go enjoy hotel. We had plans but when to have a drink while we waited.. no call.. I went to front desk at about 5:15 and there was people checking in and getting room bands.. I went to check in and they said yea let me check and had a room.. I’ve never had to wait past check in for my room.. we got to room and our balcony was flooded with water as well as that side of the carpet in the room! As frustrated as we were we didn’t have time to switch.. it was damp and very frustrating.. watch the bill as they automatically charge 18% to your checks..for what we paid for this it’s unacceptable.. I will look elsewhere next time. It’s a shame it was a decent hotel, rooms were very tight and no place to set luggage in room.
Joseph
Stayed 2 nights in Jan 2025