6/10 OK
Scott F.
12.7.2023
Huonoa: Siisteys
Great Lake but many problems
We booked this lake house thinking it was very remote, based on the photos, as they do not make it clear there is a neighboring house within about 50' of the front door. It still felt private to us, only because no one was in their other rental next door during our trip.
While the lake/beach were fantastic, we encountered a number of unexpected issues that forced us to leave a full day early:
-Very uncomfortable/cheap mattresses leading to body aches and pains (we messaged ahead to check that beds were upgrade and they said yes).
-Mildew in the bathroom
-Landscapers showed up unannounced during a holiday week and forced us to vacate the yard and beach area on our last full day at the lake house
-Hiller not taking responsibility for issues (for example claimed house owners hired landscapers when landscapers said they were hired by Hiller)
-Unnecessarily early check out time (8AM), claimed to be necessary for cleaning - cleanliness of cabin did not reflect this
-Dirty carpet with 10+ pet stains and bad pet smells, not as advertised in the pictures
-Broken window screen in master bedroom preventing windows from being open which resulted in bad indoor air quality
-Broken stand up paddle board (Hiller did come and give us a replacement, but it took 2 days)
The Hiller Vacation group did not respond appropriately to our concerns. Unfortunately we would not recommend anyone stay with them based on our experience.
Scott F.
Yöpyi 7 yötä kesäkuussa 2023