4/10 Poor
Riley
Travelled with group
12 Jan 2025
Disliked: Cleanliness, property conditions & facilities
Overall the front desk staff for this establishment as well as the convenience of the ice rink were the only enjoyable parts of our stay at this hotel.
The cleanliness of this hotel was absolutely horrible. We arrived to dirty towels, sheets and surfaces. There was dirt all over our bathroom door and shower floor as well as used washcloths hung on top of the shower rod from previous guests. Additionally we had to complain twice in order to receive clean towels.
The room service came to clean while we were in the room and we politely said we would leave for a little so we were not in the way, we left for 5 hours and came back to relax only to find out our room had yet to be cleaned after all and we ended up having to leave for another 30 minutes only to find the trash left behind and full and nothing had been done except one of the beds being made. We were not the only guests to complain of dirty towels. We were not provided with any soap except the half full shower soap.
Riley
Stayed 4 nights in Jan 2025