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Residence Inn by Marriott Winston-Salem Hanes Mall

3.0 star property

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Photo gallery for Residence Inn by Marriott Winston-Salem Hanes Mall

View from property
Reception
BBQ/picnic Area
Fireplace
Fridge, microwave, stovetop, dishwasher

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
3885 Oxford Station Way, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪4 min drive‬
  • Novant Health Medical Park Hospital
    ‪5 min drive‬
  • Novant Health Forsyth Medical Center
    ‪5 min drive‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Tub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Non Smoking (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio, Multiple Beds, Non Smoking (Hearing Accessible)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Non Smoking (Mobility Accessible, Tub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio, Multiple Beds, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Springhill Suites by Marriott Winston-Salem Hanes Mall

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, (1003)
The price is €118
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Springhill Suites by Marriott Winston-Salem Hanes Mall

About this property

Residence Inn by Marriott Winston-Salem Hanes Mall

Hotel with free breakfast, near Hanes Mall
This smoke-free hotel features a fitness centre, coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities. Housekeeping is available on request.
Residence Inn by Marriott Winston-Salem Hanes Mall offers 108 accommodations with coffee/tea makers and a hairdryer. This accommodation is furnished with double sofa beds. Premium cable televisions are provided. Accommodation at this 3-star hotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Residence Inn by Marriott Winston-Salem Hanes Mall. During your stay, you'll be close to Hanes Mall. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, conference space and a computer
  • On-site recreation includes a gym and mini golf
  • Just a 4-minute drive from Hanes Mall and 11 minutes from Wake Forest University
  • Pets welcome for a fee (restrictions apply)
Residence Inn by Marriott Winston-Salem Hanes Mall offers its guests a fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Free breakfast is served daily. Event space at this hotel measures 825 square feet (77 square metres) and includes conference space. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Residence Inn by Marriott Winston-Salem Hanes Mall. Free self parking is available.

This 3-star Winston-Salem hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Mini golf
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 825 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Soap
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in October.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott Winston-Salem Hanes Mall Aparthotel
Residence Inn Marriott Hanes Mall Aparthotel
Residence Inn Marriott Winston-Salem Hanes Mall
Residence Inn Marriott Hanes Mall
Residence Inn Marriott Hanes Mall Aparthotel
Residence Inn Marriott Winston-Salem Hanes Mall
Residence Inn Marriott Winston-Salem Hanes Mall Aparthotel
Residence Inn Marriott Hanes Mall
Aparthotel Residence Inn by Marriott Winston-Salem Hanes Mall
Residence Inn by Marriott Winston-Salem Hanes Mall Winston-Salem
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Residence Marriott Hanes Mall
Residence Inn by Marriott Winston Salem Hanes Mall
Residence Inn by Marriott Winston-Salem Hanes Mall Hotel
Residence Inn by Marriott Winston-Salem Hanes Mall Winston-Salem

Residence Inn by Marriott Winston-Salem Hanes Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 358 reviews
Rating 8 - Good. 59 out of 358 reviews
Rating 6 - Okay. 31 out of 358 reviews
Rating 4 - Poor. 17 out of 358 reviews
Rating 2 - Terrible. 21 out of 358 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Winnie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at quite a few hotels these past 50 years that I have been away from Winston-Salem and my experience at this one was one of the best. You have a very friendly staff at the residence Inn I don’t remember the name of the lady that processed to be in, but she was excellent as well as Ashley in the dining area. I will be staying there from now on.
Stayed 5 nights in Nov 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay and would visit again.
Stayed 1 night in Oct 2024

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Justin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do yourself a favor and look elswhere. I travel for work and this is the absolute worst property I have ever stayed in. The lock on the door died and I was locked out of my room for an hour. There are ants in the room. In two weeks they cleaned my room three times. The second and third times they took all the towels without leaving clean ones. They have never made the bed or changed the sheets. There is dust everywhere and they don't clean the rooms. The hotel has families living here. You're better off staying at any other hotel.
Stayed 9 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

JERMAINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect with all the excessible shops and dining options around.
Stayed 6 nights in Aug 2024

10/10 Excellent

Alisia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived here the weekend I was moving my son to school, all orientation events were canceled due to a tropical storm. Our room was the perfect haven to make popcorn and have a sleep over. We will now stay here for all future visits.
Stayed 1 night in Aug 2024

6/10 Okay

Scott

Disliked: Property conditions & facilities
Out of ….
Pool and 1 Elevator were out of order. Shortage of towels, TP, klennix, clothes hangers,… Staff were very friendly.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ivy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenience of the property to the convention center.
Stayed 6 nights in Jul 2024

8/10 Good

Jamese

Travelled with family
Liked: Cleanliness, staff & service, amenities
No pool in August is very disappointing. Plus, one elevator working during the busy season was a major inconvenience.
Stayed 6 nights in Jul 2024

10/10 Excellent

Gamaliel, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this property was very good. They had a good Staff and the property was well kept.
Stayed 5 nights in Jul 2024

6/10 Okay

Vanessa

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Stephen

Stayed 2 nights in Jun 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4/5 - was missing the soap/shampoo/ conditioner bottles in the rest room. No big heal. Got more brought in. Our tub drained so slow … so you ended up bathing in dirty bath water. That was not good. Other than that great place to stay. Good breakfast.
Stayed 1 night in Jun 2024

10/10 Excellent

Tomas

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 5 nights in Jun 2024

4/10 Poor

Amber

Travelled with family and small children
Disliked: Staff & service
Arrived to check in after midnight (we are in town for travel baseball) and our room was still dirty. After 45 or so minutes we had the room, but the manager and another staff member cleaned our room. The manager was apologetic- didn’t excuse the fact this room had been booked in advance and they were aware of us coming. The room was nice even though it was not the cleaniest, surrounding rooms were SUPER noisy all hours of the night…and the pool was CLOSED….
Stayed 2 nights in Jun 2024

10/10 Excellent

Timothy

Stayed 1 night in Jun 2024

10/10 Excellent

Max

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed my stay. The breakfast was great and hit the spot. Will definitely be back.
Stayed 1 night in May 2024

10/10 Excellent

April

Stayed 1 night in May 2024

4/10 Poor

Jack

Liked: Cleanliness, staff & service
Our room was extremely loud and our last night there was horrible. People above us were jumping around from 9:30pm-1:30am. Despite 3 calls to front desk it continued and disrupted our stay and sleep. It is unlikely we would stay here again
Stayed 5 nights in Apr 2024

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No housekeeping if you only stay two nights. Poor breakfast availability. TV too small and inconveniently placed. No facial tissues available.
Stayed 2 nights in Apr 2024

10/10 Excellent

Antwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024