DoubleTree by Hilton Hotel Boston - Westborough - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool

Parking included

Bar

Room service

Housekeeping

Air conditioning

Explore the area

5400 Computer Dr, Westborough, MA, 01581

Lake Chauncy Public Beach
4 min drive
Westborough Country Club
7 min drive
Apex Entertainment Center
11 min drive
Marlborough, MA (MXG)
15 min drive

Room options

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Shower Only)

Sleeps 4
2 Queen Beds

Combined shower/bathtub, free toiletries, hair dryer, dressing gowns

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Sleeps 2
1 Queen Bed

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing, Bathtub)

Sleeps 2
1 Queen Bed

Room, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Bathtub

Sleeps 4
2 Queen Beds

Room, 1 King Bed, Corner

30 sq m
Sleeps 2
1 King Bed

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Sleeps 2
1 Queen Bed

Room, 2 Queen Beds, Accessible (Hearing)

Sleeps 4
2 Queen Beds

Room, 1 Queen Bed, Bathtub

Sleeps 3
1 Queen Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Sleeps 2
1 King Bed

Room, 1 King Bed (Shower Only)

Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Bathtub)

Sleeps 2
1 King Bed

Room, 1 King Bed, Bathtub

Sleeps 3
1 King Bed

Similar properties

Pool

Pet-friendly

Parking included

Free WiFi

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

DoubleTree by Hilton Hotel Boston - Westborough

Hotel in Westborough with 24-hour fitness centre and 24-hour business centre

This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business centre and a business centre.

DoubleTree by Hilton Hotel Boston - Westborough offers 225 accommodations with laptop-compatible safes and a safe. Beds feature pillowtop mattresses. Premium cable televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers.

This Westborough hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel Boston - Westborough. During your stay, you'll be close to Lake Chauncy Public Beach. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.

Free WiFi and wired Internet
Free self-parking and Motorhome/coach/lorry parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Take a swim in the indoor pool
Services include dry cleaning/laundry, a concierge and luggage storage
On-site recreation includes a 24-hour gym
Guests speak favourably about the location and the clean guestrooms
Just a 4-minute drive from Lake Chauncy Public Beach and 7 minutes from Westborough Country Club

DoubleTree by Hilton Hotel Boston - Westborough offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 11000 square feet (990 square metres) and includes conference space. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Boston - Westborough. Self parking is free.

This 4-star Westborough hotel is smoke free.

Regatta Grill – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free uncovered self parking on site
Free RV/bus/lorry parking on site
Wheelchair-accessible parking and van parking available

Food and drink

A bar/lounge
A restaurant

Restaurants on site

Regatta Grill

Family friendly

Free cot
Grocery/convenience store
In-room refrigerator
Indoor pool
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)

Business services

11,000 square feet of conference space
24-hour business centre
Meeting rooms

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Lever door handles
Lift
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchairs on site

1 building
4 floors
Ballroom
Banquet hall
Built in 1986
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Free cot
Pillowtop mattress
Rollaway/extra bed (surcharge)

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch TV with premium cable channels

Food and drink

Coffee/tea maker
Limited room service
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free weekday newspapers
Iron/ironing board
Laptop-compatible safe
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Contactless check-in and check-out are available

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0008343280

This property accepts credit cards, debit cards and cash

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Boston Westborough

DoubleTree Boston Westborough

DoubleTree Boston Westborough Hotel

DoubleTree Hilton Westborough

DoubleTree Westborough

DoubleTree Westborough Boston

Hilton DoubleTree Westborough

Hilton Westborough

Westborough DoubleTree

Westborough DoubleTree Hotel

DoubleTree Hilton Hotel Boston Westborough

DoubleTree Hilton Boston Westborough

DoubleTree by Hilton Hotel Boston - Westborough Hotel

DoubleTree by Hilton Hotel Boston - Westborough Westborough

DoubleTree by Hilton Hotel Boston - Westborough Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

laurie

Travelled with group

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

2/10 Terrible

Derek

Business traveller

22 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I arrived to a lobby that was almost completely under construction with the staff that was less than congenial. I have to say it was one of my least pleasant overnight experiences in a hotel when I informed them I should like an extra coffee for the morning. They said “no!” Not “I’m sorry, no” or “we have complementary coffee in the lobby. “. That will be my last double tree by Hilton

Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely go back

We stayed for two nights and loved it. The beds are comfortable. The air conditioning works great and they have full sized shampoo, conditioner, soap and lotion bottles so there is plenty for everyone stay. We stayed in two of their newest rooms.

Stayed 2 nights in Aug 2024

6/10 Okay

Chloe, Bedford

Travelled with family

12 Aug 2024

Disliked: Property conditions & facilities

Average hotel. Not sure how it is 4 stars. Bathroom was super small and the hotel is undergoing renovations so lobby looks in complete disarray. Staff were not particularly welcoming - however the man who checked us in was pleasant it was more to do with staff not saying hello each time we came into lobby area.. Bit of a shame and felt like a low point of my vacation.

Stayed 2 nights in Aug 2024

4/10 Poor

Chris

Travelled with family

12 Aug 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel in the midst of renovations

Place was being demolished while staying there. Room was small and not great. No lobby as it was all being renovated so no food but it was still expensive.

Stayed 2 nights in Jul 2024

8/10 Good

David

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Guodong

Travelled with family

8 Aug 2024

The hotel main lobby was under renovation when we stayed. Food was good though. The room was quite noisy from the hvac.

Stayed 2 nights in Aug 2024

6/10 Okay

Kimberly

7 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is currently under construction. No notice online before booking. No restaurant or real bar available. Aesthetically unpleasant atm.

Stayed 1 night in Aug 2024

4/10 Poor

Stephanie

7 Aug 2024

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

I had to switch rooms because the first room I was in had a filthy washroom. I hadn't noticed until I'd unpacked. The second room was not much better. And there was a massive leak in the washroom ceiling that made the toilet and surrounding floor soaking wet. No one was overly concerned, though they took note. No rooms to move me to, and I was there for two concerts, no time to deal with room stuff.

Stayed 4 nights in Aug 2024

2/10 Terrible

Gary

5 Aug 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Anthony

Travelled with family

4 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Hotel is in the middle of renovations

The stay was okay and the room was very nice, but wish the website had indicated that there is massive renovations going on there and the services were limited, including the restaurants. I would have picked a different hotel has I known in advance.

Stayed 1 night in Aug 2024

10/10 Excellent

Emily

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great property

Stayed 1 night in Apr 2024

8/10 Good

Kimberly

Travelled with family and small children

31 Jul 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Construction happening in the facility at the moment which took away from the overall experience BUT the room was very clean, comfortable and nice. Smelt fresh too!

Stayed 1 night in Jul 2024

10/10 Excellent

Eunice

25 Jul 2024

Liked: Cleanliness, staff & service

Nice

Stayed 1 night in Jul 2024

2/10 Terrible

Sheng

Travelled with family

25 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Customer Service!

Tonight (7/23) was the worst hotel experience I've ever had. My family checked in late, finding the lobby under construction. Our room on the second floor had a strong odor from renovations, triggering a family member's asthma. The front desk staff was indifferent and unhelpful. I contacted Expedia, who tried to reach the hotel, but the manager was unavailable. We decided to check out without a resolution or refund and booked another hotel nearby around 11:16 PM. By 11 AM on 7/24, after 12 hours and 90 minutes on the phone with Hotels.com, the hotel was still assessing the situation. At 8:13 PM, the manager was still unavailable. Hotels.com advised calling between 8-9 AM on 7/25. By 8 AM on 7/25, I left a voicemail for the Assistant General Manager. By 6 PM, still no response. Hotels.com informed me that DoubleTree denied the refund, but Hotels.com provided compensation. While I appreciate Hotels.com's efforts, I strongly advise against staying at this DoubleTree. This was my worst experience as a loyal Hilton customer.

Stayed 1 night in Jul 2024

2/10 Terrible

Luz

22 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Janice

Business traveller

20 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is being renovated, and the rooms that are finished are very, very nice. The lobby still isn’t done, but they were very accommodating and we got checked in very easily.

Stayed 1 night in Jul 2024

4/10 Poor

Bethany

Travelled with partner

19 Jul 2024

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

Have stayed here multiple times and would continue to if it weren’t for this experience which was a nightmare beginning to end. The entire hotel was in shambles due to renovations which could have been manageable if only it did not affect the quality of the stay and hospitality which was certainly compromised under these circumstances. I was notified on the Hilton Honors app that my room was ready so I headed over to check in for them to tell me it wasn’t ready yet and to come back in half an hour. I returned an hour later for them to tell me that it still wasn’t ready, housekeeping is behind. I was surprised, but agreed to wait. Not a minute later and the room was somehow suddenly ready. When I got to the room and looked around the bathroom was in deplorable condition, the sink was dirty and there was poop splattered all over the toilet. I called the front desk to let them know (this was about a minute after I got up to the room maybe 4:05PM) and they said they were fully booked and they didn’t have any other rooms to offer me but they would send someone up to clean it. By 8 still no one had come to clean it so I left and called the front desk again to let them know I’d be leaving and they could call me once the room was cleaned - I got a voicemail at about 9:30 that it was ready but by that time I had made other arrangements. Really disappointed with this experience.

Stayed 2 nights in Jul 2024

4/10 Poor

Malinda

18 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group

18 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

4/10 Poor

stephen

Business traveller

16 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property has been completely redone. The rooms are very good BUT the windows do not open and there is no fresh air. The air conditioning is cold but stale. I will not be returning.

Stayed 1 night in Jul 2024

2/10 Terrible

Anthony

Travelled with family

12 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The property is under construction and did not disclose this when booking. There is construction equipment all over the makeshift lobby. The staff doesn’t care about the customer. The hotel is dirty and there is a strong smell of weed. Not a place to bring your family. The staff should be embarrassed at the condition. I would not recommend staying here. I am looking for a new hotel.

Stayed 1 night in Jul 2024

8/10 Good

William

11 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coffee not good

Love the hotel, but the coffee in the front lobby is some of the worst I have ever tasted…and I have stayed in a lot of good and bad hotels around the USA and around the world. All else was really nice!

Stayed 1 night in Jun 2024