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Candlewood Suites Alexandria by IHG

2.5 star property

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Photo gallery for Candlewood Suites Alexandria by IHG

Exterior
In-room safe, desk, iron/ironing board, free cots/infant beds
Gazebo
Exterior
In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
2344 N Macarthur Dr, Alexandria, LA, 71303
  • Rapides Parish Coliseum
    ‪4 min drive‬
  • Rapides Regional Medical Center
    ‪5 min drive‬
  • Alexandria Mall
    ‪6 min drive‬
  • Alexandria, LA (AEX-Alexandria Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Accessible (Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Accessible (Accessible Tub)

  • Sleeps 4
  • 1 Single Bed

View all photos for Studio Suite

Studio Suite | In-room safe, desk, iron/ironing board, free cots/infant beds

Studio Suite

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Mobility)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Accessible (Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Four Points by Sheraton Alexandria

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Parking included
3.9 out of 5, Good, (403)
The price is €101
for 1 room
includes taxes & fees
2 Apr - 3 Apr
Four Points by Sheraton Alexandria

About this property

Candlewood Suites Alexandria by IHG

Hotel in Alexandria with 24-hour fitness centre and 24-hour front desk
Along with a 24-hour fitness centre, this smoke-free hotel has a business centre and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Candlewood Suites Alexandria by IHG offers 80 accommodations with DVD players and a safe. 42-inch LCD televisions come with premium cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Alexandria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Candlewood Suites Alexandria by IHG, you'll be within walking distance of Southern Forest Heritage Museum & Research Center. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym and mini golf
  • Just a 2-minute drive from Southern Forest Heritage Museum & Research Center and a few minutes from Riverside Hospital
  • Pets welcome for a fee (restrictions apply)
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. A 24-hour fitness centre, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Alexandria by IHG. Free self parking is available.

This Alexandria hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Library
  • Mini golf

Family friendly

  • DVD player
  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 45 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 45 mi (45 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Alexandria Suites
Candlewood Alexandria
Candlewood Suites Alexandria
Candlewood Suites Hotel Alexandria
Suites Alexandria
Candlewood Suites Alexandria Hotel

Candlewood Suites Alexandria by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 146 out of 294 reviews
Rating 8 - Good. 63 out of 294 reviews
Rating 6 - Okay. 33 out of 294 reviews
Rating 4 - Poor. 21 out of 294 reviews
Rating 2 - Terrible. 31 out of 294 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Cecylee

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff
Stayed 1 night in Nov 2024

6/10 Okay

Kristen

Liked: Staff & service
Stayed 1 night in Nov 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Desk has an attitude and was not appreciate at all. Hotel under construction, debris around Sheetrock mud tracked into the common areas, smells and more.
Stayed 1 night in Oct 2024

6/10 Okay

Derrick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Weekend Visit
Check in went well. No morning room cleaning or towel exchange, had to call for at least towel exchange when we got back. Lots of construction, which was not disclosed when booking. Would not have booked due to strong smells and dust.
Stayed 2 nights in Oct 2024

2/10 Terrible

Paul

Stayed 1 night in Sep 2024

2/10 Terrible

Guy

Stayed 3 nights in Sep 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night!
It was great!
Stayed 1 night in Sep 2024

10/10 Excellent

Jesus

Stayed 2 nights in Jul 2024

4/10 Poor

James

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Worn furniture, broken towel rack, tv didn’t work. Bed was comfortable, room was clean. AC worked fine. Quiet room. Building was being renovated. Property in front had been demolished and entry was unclear.
Stayed 1 night in Jul 2024

2/10 Terrible

blake

Stayed 1 night in Jul 2024

4/10 Poor

Brittany

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
My family and I were in town for a softball tournament. Upon initial check-in we were given our room key. We open the door to the room and there were paint cans and other materials everywhere. I called the front desk and she was ever accommodating by placing us in another room. The room was clean for the most part. However, the curtains had dark stains on them, the light fixtures in the bathroom were rusted, and there was a bug on one of the beds. Not an awful hotel, but I won’t be staying at this location again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jannet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay By Far!
We were here for 3 days for church and will say that this was the cleanist hotel we have stayed at in the last 10 years coming to Alexandria! I usually bring cleaning products with us to clean our room once we check in and to my surprise when i cleaned the floors they were actually CLEAN! The staff was very friendly and professional as well!
Stayed 3 nights in Jun 2024

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable and disappointed in service
Absolutely terrible could not check in customer service was terrible, was not even able to check in saying they haven’t been paid well I paid and after a conversation with hotels.com and a them speaking with hotel I was moved to holiday inn express Terrible service on the hotels end!!
Stayed 1 night in Jun 2024

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Room was well worn but adequate. Parking lot broken in several places. No cover for unloading in the rain.
Stayed 1 night in May 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old but is kept up with, the property in front of the hotel is just terrible
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrive earlier than expected. Lashanda was helpful and provided me with key without me asking. This allowed me to go visit family and return without having to wait.
Stayed 2 nights in Apr 2024

6/10 Okay

Addie

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked this room at the Candlewood Suites, IHG property, in Alexandria, LA, through Expedia. On Expedia, it said it was "pet-friendly", this is what I was searching. Upon check-in, they inform me that there is a $100 pet fee! Really, not posted on the website, "we're under IHG management now", is the explanation. We have stayed in pet-friendly hotels before, way nicer than this one, and have never paid a $100 pet fee; it's always been $25-$45. I refused to sign whatever paperwork they wanted for the pet, never read it, but does it even matter, no! Upon check out, they had to get the manager, flagged my room, still being charged the $100 fee. I asked, does it matter what size dog, mine if <10 lbs, doesn't matter what size dog. Does it matter if it sheds, mine does not shed, no, it doesn't matter. I should have taken all my dogs, the little one and the 2 big dogs that do shed., and are outside dogs. It's ridiculous how this is not explained at time of reservation. If it would not have been so late at night, I would have cancelled the room. I will NEVER book through Expedia again, or book at a IHG managed hotel. I'll go through the actual website of the hotel. As far as cleanliness, it was clean, but outdated and old. The light in the bathroom had lots of rust on it, so not sure if it's stays very humid in the rooms or if they previously had water issues. Also, the rooms still have carpet, from the pictures online, their rooms had flooring.
Stayed 1 night in Apr 2024

4/10 Poor

JULIE

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best
The front desk people were very nice. However, our toilet did not flush, the room had a terrible smell and we didn't realize it was in a very unsafe area for females traveling alone. I wouldn't recommend staying here unless you were not leaving the hotel. Unfortunately no one addressed the toilet situation, but we only stayed one night.
Stayed 1 night in Apr 2024

6/10 Okay

Phil

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The service is great. The building is old, despite upgrades. Our room remained so moist it curled the cover of a paperback book. We had two roaches (or water bugs). We asked housekeeping to come in and do a thorough cleaning because we still had two days left. They offered to move us upstairs but we had already stayed there several days and it was inconvenient to move.
Stayed 7 nights in Mar 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people
Nice clean rooms. Great staff. Nice gym. FREE WASHER AND DRYER.
Stayed 1 night in Mar 2024

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Outdated
Rusty fixtures Painters tape covering holes in drywall Paint falling off ceilings Mirror was covered in industrial glue
Stayed 1 night in Nov 2023

2/10 Terrible

Alexander

Terrible 1 star
The furniture was all scratched and in disrepair holes in wall with exposed wires the place had to changevour room and still the new room was terrible. I rate this place a 1 star and I will now stick with Hiltons
Stayed 1 night in Oct 2023