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Hotel Izelai

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Izelai

Lobby
Twin Room, Non Smoking | In-room safe, soundproofing, rollaway beds, free WiFi
Front of property
Luxury Suite, Non Smoking | In-room safe, soundproofing, rollaway beds, free WiFi
In-room safe, soundproofing, rollaway beds, free WiFi

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Avenida Pamplona, 20, Alsasua, Navarra, 31800
  • Natural Park of Urbasa and Andia
    8 min drive
  • Restaurante Il Padrino
    1 min walk
  • Alsasua Station
    3 min drive
  • Vitoria (VIT)
    32 min drive

Room options

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includes taxes & fees
6 Jan - 7 Jan
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About this property

Hotel Izelai

Hostal in Alsasua with 24-hour front desk and bar/lounge
This smoke-free hostal features a bar/lounge, a 24-hour front desk and express check-in. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a front desk safe and multilingual staff are on-site.
Hotel Izelai offers 25 air-conditioned accommodations with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Izelai, you'll be close to Sierra de Urbasa. You'll find features such as free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Amenities include a front desk safe, multilingual staff and a lift
  • 2.9 miles (4.7 km) from Natural Park of Urbasa and Andia and 8 miles (12.9 km) from Sierra de Urbasa
  • Pets welcome for a fee (restrictions apply)
As a guest of Hotel Izelai, you'll find a vending machine, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Hotel Izelai also features express check-in, a front desk safe, and a lift. Limited free parking is available on a first-come, first-served basis.

This Alsasua hostal is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning
  • Heating
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 1:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 11 per pet, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 16.50 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 11 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 16.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards
Cashless transactions are available
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Izelai Alsasua
Izelai Alsasua
Izelai
Hotel Izelai Hostal
Hotel Izelai Alsasua
Hotel Izelai Hostal Alsasua

Hotel Izelai Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 35 reviews" "
Rating 8 - Good. 16 out of 35 reviews" "
Rating 6 - Okay. 5 out of 35 reviews" "
Rating 4 - Poor. 4 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Anxo

Stayed 3 nights in Feb 2023

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

I.

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel for travelers
Stayed 1 night in Jul 2024

8/10 Good

Yadira

Liked: Cleanliness, staff & service, room comfort
El check in y la tarjeta de la habitación es super práctico, todo virtual. La habitación y baño limpios y ordenados. La cama bien. Hay parking fuera del hotel, puntazo a favor. Buena calefacción. En general, tiene todo lo básico para descansar.
Stayed 1 night in Mar 2024

4/10 Poor

Denisan

Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Jean_Jacques

Liked: Staff & service, property conditions & facilities, room comfort
une nuit à Alsasua
séjour convenable à un prix très correct
Stayed 1 night in Aug 2023

10/10 Excellent

Hugo Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Buen hotel, la ducha con un poco de dejadez
Stayed 1 night in Jul 2023

10/10 Excellent

JEAN LUC

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Pas de réception à l'hôtel et le système de réception électronique ne nous a pas identifiés. La communication par interphone est difficile puisque la personne ne semble comprendre que le Portugais. Nous avons récupéré la clé au bar à côté car des habitués du coin nous on donné l'information (aucune indication écrite en Français). Donc pas très bien organisé tout ça.
Stayed 1 night in Jun 2023

10/10 Excellent

JEAN LUC

Liked: Cleanliness, staff & service
Bon rapport qualité, prix
Stayed 1 night in May 2023

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Presque parfait pour notre séjour
Chambre très chaude à notre arrivée. Nous avons dormis avec la fenêtre ouverte et le bruit de la route a été présent. Dommage. Sinon, personnel très professionnel et serviable.
Stayed 1 night in Apr 2023

10/10 Excellent

Veronica

Stayed 2 nights in Mar 2023

6/10 Okay

iris

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Volvería a pasar por este hotel. Me pareció genial que tuvieran una máquina para registrarse a la llegada pero no encontrabamos el número de la reserva y tardamos un montón en poder registrarnos. Picamos al timbre cuando llegamos y no nos oían nada, tanto que acabamos enfadandonos porque nos parecía un incordio que si el de recepción está a en la primera planta no bajara a atendernos en persona porque "hasta tal hora no estamos". Si estáis, nos estás hablando y no nos oyes... luego fue a buscarnos a la habitación. A mí no me gusta que nadie venga a molestarme a la habitación del hotel. Estabas y no quisiste bajar pues ahora no vengas a incordiar... Libró que no estábamos en la habitación porque sintiéndolo mucho mi reacción no iba a ser buena... Tiene mucho aparcamiento al rededor, acceso directo a la autopista, bar y supermercado justo debajo y enfrente una gasolinera, está muy bien ubicado si vas, como en nuestro caso, de paso. Me encantó de la habitación que fuera amplia, con sofá y nevera, siempre se agradece la nevera. Lo que no me gustó es que las cortinas no cubrían bien las ventanas y por la mañana entraba mucha luz. La limpieza podría mejorar un poco pero teniendo en cuenta que suelen tener 10 o 15 minutos para hacer cada habitación estaba bien. Alguna tela de araña que llevaba tiempo allí y la tabla donde va la tele, esa tabla sí necesita una pasada de bayeta y la funda del sofá tenía un gran manchurron pero insisto que con el tiempo que tienen mucho hacen ya...
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Asequible pero ...
Pago adicional a lo contratado una vez allá, sobre coste Estancia muy ruidosa, mal aislamiento acústico y térmico tanto por dentro como por fuera del edificio (ventanas de un solo cristal) Mala gestión de los servicios, los de la limpieza entraron por la mañana a la habitación sin avisar Humedades en el baño
Stayed 1 night in Feb 2023

6/10 Okay

Roberto

Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with group
Según para qué un poco incómodo el hecho de no tener recepción. Pedimos supletoria pero la habitación era muy pequeña para añadir una cama más y la nueva "cama" era más un sofá.
Stayed 1 night in Nov 2022

4/10 Poor

Sonia

Disliked: Staff & service, amenities, property conditions & facilities
No funciona el ascensor/ no tienen secador de pelo / se escucha a los de las otras habitaciones
Stayed 2 nights in Oct 2022

10/10 Excellent

Víctor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorprendido
Stayed 1 night in Sep 2022

8/10 Good

Felix Maria

Stayed 1 night in Jul 2022

4/10 Poor

Harry

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ervaringen hotel
Aan de ontvangst heeft het niet gelegen. Kan geen mening geven over het hele hotel. Zag er wel schoon en netjes uit. Echter de accommodatie ? Dat was maar matig. Geen stoel om op te zitten. Matras was goed. Kussen te hard. Geen dekbed maar een laken. Oude deken waarmee je het kon doen. Doche zag er oud en versleten uit. De prijs was dan ook te goedkoop om aan onze wensen te voldoen. Daarmee steken we de hand in eigen boezem. We kwamen uren te laat aan. Maar werden toch nog vriendelijk ontvangen.
Stayed 1 night in May 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Virginia Rodriguez

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Estuve 1 noche por trabajo. Hotel comodo
Stayed 1 night in Dec 2021

6/10 Okay

Francisco José

Disliked: Staff & service
Hostal de carretera a las afueras de Alsasua
Es un hotel de carretera. El chek-in es a traves de un codigo si lo haces con Booking y en la cafetería de al lado, si lo haces a través de otra aplicación. A la entrada hay una máquina de vending, y un microondas (que son un detalle). Pero la calefacción no funcionaba y pocas mantas y ropa de invierno. Cama dura y almohada muy alta y dura. No es nada acogedor.
Stayed 1 night in Oct 2021

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correcto
Bien
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021