Mediterranean Palace

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

Bar

All-inclusive

Parking included

Gym

Spa

Explore the area

Avenida de las Americas, Playa de las Americas, Arona, Tenerife, 38660

Arona Pyramid
2 min walk
El Camison Beach
3 min walk
Las Vistas Beach
5 min walk
Tenerife (TFS-Tenerife South)
20 min drive

Room options

Minibar, in-room safe, desk, blackout curtains

Standard, Mountain View

26 sq m
Mountain view
Sleeps 2
2 Single Beds

Standard, Sea View

26 sq m
Ocean view
Sleeps 2
2 Single Beds

Standard, Pool View

26 sq m
Sleeps 2
2 Single Beds

Standard Room, Pool View (2 adults and 1 child)

26 sq m
Sleeps 3
2 Single Beds

Standard Room, Mountain View (2 adults and 1 child)

26 sq m
Mountain view
Sleeps 3
2 Single Beds

Double Room, Sea View (2 adults and 1child)

26 sq m
Sea view
Sleeps 3
2 Single Beds

Suite

45 sq m
Sleeps 2
2 Single Beds

Suite, Pool View (2 adults)

45 sq m
Sleeps 2
1 King Bed

Suite (2 adults and 1 child)

45 sq m
Sleeps 3
3 Single Beds

Suite, Pool View (2 adults and 1 child)

45 sq m
Sleeps 3
1 Double Bed

Similar properties

Pool

Kids pool

Parking included

Free WiFi

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Luxury resort on the beach, with 2 outdoor swimming pools

At Mediterranean Palace, hit the beach, dine on-site at The Pier or enjoy a drink at one of the resort's 3 bars/lounges.

Mediterranean Palace offers 535 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 55-inch Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries, hairdryers and children's dressing gowns.

This Arona resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

During your stay at Mediterranean Palace, you're just a quick walk from Las Vistas Beach. Free WiFi in public areas, free self-parking and 2 outdoor pools are available.

Free Wi-Fi (speed: 25+ Mbps)
Free self-parking
Enjoy international cuisine at The Pier, one of the property's 3 restaurants and 3 bars/lounges
Take a swim in the 2 outdoor pools
Services include babysitting, a free children's club and a lifeguard on-site
On-site recreation includes tennis courts, a gym and yoga classes
Within a 15-minute walk of Las Vistas Beach and Playa de las Américas
Airport and local-area shuttle service available for a fee

Some rates at Mediterranean Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Mediterranean Palace, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and coworking spaces. Event space at this resort measures 10635 square feet (988 square metres) and includes a conference centre. Spa services, a terrace, and a complimentary children's club are also featured at the luxury Mediterranean Palace. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Mediterranean Palace was completed in June 2024.

This 5-star Arona resort is smoke free.

The Pier – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Diabolo – This theme restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Coal – This theme restaurant specialises in barbecue. Guests can enjoy drinks at the bar. Open daily.

Kiosko – This bar is located by the pool. Open daily.

Drago Terrace – This rooftop bar overlooks the pool. Guests can enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Mediterranean Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge)
Free self parking on site
Limited on-site parking
Wheelchair-accessible parking and van parking available

Food and drink

3 bars/lounges
3 restaurants
A swim-up bar

Restaurants on site

Coal
Diabolo
Drago Terrace
Kiosko
The Pier

Family friendly

2 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Soundproofed rooms
Stroller
Travel cot

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference centre (10,635 square foot of space)
Coworking space
Meeting rooms

Outdoors

In a nature reserve
On the beach
Pool loungers
Pool umbrellas
Terrace

Spa

4 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Handrails in stairways
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

1 building
6 floors
Ballroom
Banquet hall
Built in 1988
Lifeguards
Reception hall
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Children's robes
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch smart TV with satellite channels

Food and drink

24-hour room service
Electric kettle
Minibar

Air conditioning
Desk
Iron/ironing board on request
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: EUR 48 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Mediterranean Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Mediterranean Palace Arona

Mediterranean Palace Hotel Arona

Mediterranean Palace

Mediterranean Palace Hotel

Mediterranean Palace Resort Arona

Mediterranean Palace Arona

Mediterranean Palace Resort

Mediterranean Palace Resort Arona

Mediterranean Palace Reviews

8.2

Very good

8.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Kathryn

Travelled with family

18 Aug 2024

Liked: Cleanliness, property conditions & facilities, room comfort

It is not a 5 star hotel. No recycling bins by pool - considering this hotel has just been refurbished is disappointing. Breakfast is chaotic - needs more than one juice station and better staff when people enter. Pool towels great - people coming down at 7 to reserve sunbeds and towels not being removed not ideal. A great 4 star hotel and lovely stay

Stayed 8 nights in Aug 2024

8/10 Good

Tracey

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

cannot fault the property or staff as we’re all amazing the reason for scoring 4 instead of 5 was the food. Food options were not great and would book again but not the meal option probably just b&b

Stayed 4 nights in Aug 2024

10/10 Excellent

jason

17 Aug 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Jason

Travelled with family and small children

1 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A lovely central property with good service and modern decor

Stayed 1 night in Jul 2024

10/10 Excellent

Jo

31 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We absolutely love staying here, it’s excellent for both families and couples! It’s extremely clean and has all the facilities you need… the kids club is great!

Stayed 4 nights in Jul 2024

8/10 Good

Yasmin

Travelled with partner

24 Jul 2024

Liked: Cleanliness

Overall we had a nice stay at the hotel which is very close to the lovely beach and general touristy area. It was clean, modern, and newly fitted with stylish interiors. The Mediterranean Palace is the recently refurbished part of Mare Nostrum, however it almost feels like it has reopened slightly too soon - the gym facilities were not yet open or usable, the rooms had that new paint / new furniture smell, and there were some room amenities missing such as robes / slippers etc which you’d expect from a 5 star hotel. Some receptionists were incredibly friendly and helpful and some slightly abrupt. Their ‘app’ also seemed to have some teething problems with some QR links not loading.

Stayed 4 nights in Jul 2024

10/10 Excellent

Anna

Travelled with partner

22 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

To be fair l think the bar staff could have a better way of serving customers,it was a long wait. More staff needed. We were very impressed with Theo the bar waiter. He is an asset to the hotel. Also Keilly in the restaurant. Both were so polite, helpful & kind. We would return again because of them.

Stayed 6 nights in Jul 2024

8/10 Good

George Alexander

19 Jul 2024

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Ruth

Travelled with partner

2 Jan 2023

Liked: Cleanliness, staff & service, amenities

Only marked down on condition due to the property closing mid jan 2023 for 9 month refurb. Definitely looked tired and in need of upgrade. But this didn't detract from our enjoyable stay in clean comfortable freindly hotel in perfect location

10/10 Excellent

Alison

Travelled with group

25 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay. Central. Very clean. Staff very friendly.

Stayed 6 nights in Dec 2022

10/10 Excellent

Adrian

3 Dec 2022

Stayed 11 nights in Nov 2022

8/10 Good

Robert

Travelled with partner

24 Nov 2022

Liked: Staff & service, amenities

Location & friendly staff, the hotel was spotless but in need of a refurb which I think is on the cards

Stayed 9 nights in Nov 2022

6/10 Okay

Diane

Travelled with family

11 Nov 2022

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Nice pool but closed 2 days out of our4day stay. Room key stopped working every day so trip to reception which was a pain as quite slow at reception and we heard other people talking about this so this must be a problem Rooms are so dated they defo need a revamp Hotel in nice area and close to beach are a plus overall ok probably wouldn’t stay there again

10/10 Excellent

Scott

28 Oct 2022

Stayed 4 nights in Oct 2022

10/10 Excellent

Zoltan

Travelled with family

8 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good location,very nice breakfast,friendly staff,family focused,also good value for money!

Stayed 7 nights in Aug 2022

2/10 Terrible

Sylvia

Travelled with family and small children

1 Sept 2022

Liked: Cleanliness

Disliked: Staff & service, amenities

My stay here was HORRIBLE! It was the WORST experience I have had in a hotel in my 30 years of travelling. I have stayed in multiple hotels and this, by far, was the worst. to make matters worse, it was my 7year old daughters first time on holiday w/ me. Most of the staff, with the exception of 1 or 2, were unfriendly, unhelpful and uncooperative! The most traumatising part of the trip was an incident in which my daughter and I, along with my friend and niece, was at the hotel swimming pool, at one point my friend and I were in the pool getting to the deeper end when I turned to look at my daughter she had started travelling to the deeper end as well, I shouted at her to return to the shallow end at which point I saw her slip and she started drowning. I screamed at the top of my lungs for someone to help she's drowning! no one moved a muscle. Everyone, continued to lay back in their seats including the hotel life guard at the scene! I eventually got to her in time thankfully, and carried her out. she was coughing up water from her lungs and throwing up! it was then, I saw the life guard WALKING towards us. my friend told him off and asked why were you not doing more? I took my daughter to her room, and made a complaint to the staff about the life guard and was told both by him and the staff member that it is the parents job to watch their children, not them. which I agree, however, it is the Lifeguard job to save people in accidents, which he is TRAINED to do. he did not.

Stayed 8 nights in Aug 2022

10/10 Excellent

Ava

9 Jul 2022

Stayed 6 nights in Jul 2022

10/10 Excellent

Bernard

9 Jun 2022

Stayed 1 night in Jun 2022

10/10 Excellent

john

Travelled with partner

10 May 2022

Liked: Staff & service, amenities, property conditions & facilities

the rooms are a bit outdated eg plug sockets bed sheets were not changed in the 5 days we were there breakfast hot and cold food fantastic and the staff were so helpful and caring I would reccomend to all my friends Thankyou

Stayed 5 nights in May 2022

10/10 Excellent

Jacob

Travelled with partner

1 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy access to small beach at rear of hotel, loads bars and restaurants infront of hotel. Room was sea view, could have done with a few updates as the room looked a little dated, but was very clean.

Stayed 5 nights in Apr 2022

10/10 Excellent

Darren

10 Apr 2022

Stayed 2 nights in Apr 2022

8/10 Good

MATUS

8 Apr 2022

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Nice Resort, super close to the beach. People were nice. Live music every evening. Breakfast coffee was instant coffee, which was dissapointing. Rooms could use some reconstructions.

Stayed 5 nights in Apr 2022

10/10 Excellent

Ron

24 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at the Cleopatra hotel, staff very friendly and everything very clean.

Stayed 14 nights in Nov 2021

8/10 Good

Carol

11 Apr 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family

21 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

location good,back gate,right on the beach,front entrance,opp safari centre,lovely big pool,and very clean,no problem,getting a sun lounger,breakfast very nice,sit in or out in the sun,glass of fizz,on arrival,room dated,black doors,and gold trim around wadrobe,other than that room clean and tidy,and shower good pressure,all in all good value for money,and would go back......

Stayed 7 nights in Mar 2020