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Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3.0 star property
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Photo gallery for Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Property amenity
Property amenity
Property amenity
Standard Room, 2 Queen Beds, Non Smoking | Down duvets, Tempur-Pedic beds, individually decorated
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Parking included

Explore the area

Map
4 Roberts Rd, Asheville, NC, 28803
  • Asheville's Fun Depot
    ‪1 min walk‬
  • Historic Biltmore Village
    ‪3 min drive‬
  • Western North Carolina Nature Center
    ‪5 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪18 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Down duvets, Tempur-Pedic beds, individually decorated

Room, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down duvets, Tempur-Pedic beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Down duvets, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Down duvets, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking | Down duvets, Tempur-Pedic beds, individually decorated

Luxury Single Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | Down duvets, Tempur-Pedic beds, individually decorated

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down duvets, Tempur-Pedic beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Baymont by Wyndham Asheville/Biltmore Village

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, (1005)
The price is €122
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Baymont by Wyndham Asheville/Biltmore Village

About this property

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Hotel in Asheville with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and a snack bar/deli. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site. Housekeeping is available on request.
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down duvets. A pillow menu is available. 36-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International. During your stay, you're just a quick walk from Asheville's Fun Depot. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include a business centre, a meeting room and a gift shop
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 3-minute drive from Blue Ridge Parkway Asheville Entrance and 14 minutes from Biltmore Estate
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers its guests a seasonal outdoor pool, an indoor pool, and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International. Free self parking is available. A complete renovation of Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International was completed in January 2023.

This 3-star Asheville hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a nature reserve
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 01 January and close on 30 September.
  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1001 reviews
Rating 8 - Good. 283 out of 1001 reviews
Rating 6 - Okay. 105 out of 1001 reviews
Rating 4 - Poor. 58 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

charles

Liked: Cleanliness, staff & service
Other customers across and down the hall made lots of noise. Breakfast options were minimal and some of the equipment was out of order.
Stayed 2 nights in Nov 2024

6/10 Okay

Kaleb

Travelled with family and small children
Disliked: Staff & service, amenities
I know they are still recovering from the flooding, so the water wasn't potable, however they provided free water, and that's fine. They did have very limited breakfast due to that as well, although that would have been nice to know in advance. But the cleanliness was lacking. Also our purchase through expedia was said to include $10 for the concessions, which we didn't get. The staff said they never heard anything about it. So, a lot of the value of selecting that hotel was not there. I wouldn't book here again.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
For the price, we had a decent room with lots of space. It was weird the floors were easy to make things shake in the room, but overall was a great hotel to stay in. Comfortable, good wifi, and friendly staff. We went after hurricane Helene so we were happy with what we got.
Stayed 3 nights in Nov 2024

8/10 Good

Thomas C

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Sep 2024

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Was very close to biltmore house. The hotel was clean although the in room coffee maker did not work. Due to water issues in the community they did not have coffee downstairs so we had to find it outside the hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mary A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was really convenient to everything we did during our trip; the Biltmore, the Farmers Market, and the Arboretum, and the Blue Ridge Pkwy.
Stayed 2 nights in Nov 2024

6/10 Okay

RoseAnn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel clean, staff pleasant. But we were never notified of water restrictions, minimal breakfast, no coffee, pool closure prior to our trip. We adapted to conditions but would have been better prepared with advance notification of these issues. Also, we tried to use coffee maker in room and it spewed water all over and when it was replaced, the second coffee maker didn't work at all. 3rd coffee maker was the charm. By then (3 night stay) we had figured out that local store had cold brew coffee!!!!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

heather

Stayed 1 night in Oct 2024

8/10 Good

Preston

Liked: Cleanliness
Was a great stay
Stayed 1 night in Nov 2024

4/10 Poor

Willard

Disliked: Cleanliness, staff & service, property conditions & facilities
Too many things wrong with the hotel & room, such as located at corner of Interstate Highway entrance (with constant traffic noise), thin floors (allowing upstairs footsteps to be easily heard), bathroom shower light not working, very limited tv channels (far fewer than listed in room guide), wall repairs left unpainted and the bathroom barn door would not stay in any position other than fully open or fully shut. We were booked for two nights but checked out after one and are still trying to get credit for the unused night.
Stayed 2 nights in Nov 2024

6/10 Okay

Raymond

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Travelled with partner
Nice place for the night, but the room was not that clean. The shower had a foreign hair in it. Missing body wash we had two body lotions with different products inside. Front desk attendant was not at the desk most of the time.
Stayed 1 night in Nov 2024

10/10 Excellent

Iris

Stayed 1 night in Oct 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
We’ve stayed there before and we understand the situation with the recent flooding. When we asked for water the second day we felt the girl behind the counter was treating our request as an inconvenience. The man at check in said we could get it at the check in counter anytime. We also felt that arrangements for coffee in the am could have been made without much of a problem. We came to help our daughter who lives there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was very good. Appreciated having a small sofa in our room. One small issue was the sliding door to bathroom, when slid open, went over the electric switch. Bumped and needed to push out on the door to get it open. Really appreciated that we arrived the night before hurricane Helene hit the area, with a booked two night stay, and there was zero hassle cancelling the 2nd night so we could leave the area. Much appreciated!
Stayed 2 nights in Sep 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

6/10 Okay

Deborah

Stayed 1 night in Sep 2024

8/10 Good

Nancy

Stayed 1 night in Sep 2024

8/10 Good

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Deborah

Stayed 1 night in Sep 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get to stay because of Hurricane Helena, Expedia reached out to the manager of the hotel with no response or reply back.
Stayed 1 night in Sep 2024

8/10 Good

Agnes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms comfortable. Staff accomodating.
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024