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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property

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Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Reception
Indoor pool
Lobby
Lounge

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot tub
  • Pool
  • Air conditioning

Explore the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792
  • Blue Ridge Mall
    ‪3 min drive‬
  • Saint Paul Mountain Vineyards
    ‪6 min drive‬
  • Elijah Mountain Gem Mine
    ‪10 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel with 3 hot tubs and 24-hour business centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Cascades Mountain Resort, Ascend Hotel Collection offers 100 air-conditioned accommodations with coffee/tea makers and a hairdryer. Fridges and microwaves are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Flat-screen televisions come with premium cable channels. Housekeeping is offered on request and change of towels can be requested.

3 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the pool at Cascades Mountain Resort, Ascend Hotel Collection. During your stay, you'll be within walking distance of Blue Ridge Mall. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy American cuisine while dining at Old Orchard Tavern
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include a 24-hour business centre, 3 meeting rooms and a conference centre
  • On-site recreation includes 3 hot tubs -
  • Guests speak favourably about the pool and the clean guestrooms
  • Just a 3-minute drive from Blue Ridge Mall and 6 minutes from Saint Paul Mountain Vineyards
As a guest of Cascades Mountain Resort, Ascend Hotel Collection, you'll find 3 hot tubs, a waterslide, an indoor pool, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 2100 square feet (195 square metres) and includes a conference centre. A terrace, a vending machine, and a garden are also featured at the family-friendly Cascades Mountain Resort, Ascend Hotel Collection. Free self parking is available.

This 3.5-star Hendersonville hotel is smoke free.

Old Orchard Tavern – This restaurant specialises in American cuisine and only serves dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 hot tubs
  • Children's pool
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (2,100 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday and Saturday:
  • Fitness facility
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.4
Rating 10 - Excellent. 247 out of 1000 reviews
Rating 8 - Good. 211 out of 1000 reviews
Rating 6 - Okay. 195 out of 1000 reviews
Rating 4 - Poor. 169 out of 1000 reviews
Rating 2 - Terrible. 178 out of 1000 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 4 nights in Nov 2024

2/10 Terrible

Daha

Stayed 2 nights in Dec 2024

6/10 Okay

mark

Business traveller
Disliked: Amenities
Sink plugged with hair , notified staff, no response. Heat did not work, 30-40 degrees outside. Hot water in shower took 12 minutes to get hot. WiFi was erratic at best. Never could get TV on.
Stayed 4 nights in Dec 2024

6/10 Okay

Michael

Travelled with partner
Disliked: Property conditions & facilities
You get what you pay for. It was not expensive and thus the quality was lacking. Bed was uncomfortable. They never brought the extra blanket we asked for and the hair dryer didn’t work. Lots of loud machines, not just the a/c in the room. Certainly wouldn’t go again, they were going through changes and some hard times so maybe they’ll turn it around
Stayed 1 night in Dec 2024

6/10 Okay

Brian

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Stephen

Stayed 8 nights in Nov 2024

10/10 Excellent

Dominique

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Dec 2024

8/10 Good

David

Stayed 1 night in Dec 2024

6/10 Okay

Ashek

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Heather, Pembroke

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not a good experience! At check in I had to go through an ordeal because the clerk couldn't find my reservation & it went down hill from there. 1 st room we were assigned had someone in it & the clerk thought we would be ok with them just leaving the room. I told him when I we back to the desk it was ok, just please give me another room. Then he refused to give us another room, then he finally assigned us another room that had a used bar of soap & wash cloth & someone had used the toilet & not flushed it. TV didn't work either. We didn't complain we just slept on top of the bedding & left immediately in the morning.
Stayed 1 night in Dec 2024

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
It sucks
Stayed 1 night in Nov 2024

10/10 Excellent

David

Stayed 1 night in Dec 2024

2/10 Terrible

Stephen

Stayed 1 night in Nov 2024

10/10 Excellent

David

Stayed 1 night in Nov 2024

6/10 Okay

Jean

Liked: Staff & service
I wish it was a bit cleaner.
Stayed 7 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Tub was backed up. TV had no box or remote so I couldn't watch anything. And there was no toilet paper in the room. The only positive thing was the bed was decently comfortable and looked clean.
Stayed 1 night in Nov 2024

10/10 Excellent

Fausto

Stayed 1 night in Nov 2024

2/10 Terrible

Nick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rm had someone in it. Only snack machine didnt work. Staff offered tonsell me her bag of chips. Last night i was there no hot water.
Stayed 2 nights in Nov 2024

2/10 Terrible

Janille, Newark

Stayed 4 nights in Nov 2024

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am sorry to say that the desk people did not have the mind to want to be service orientated. The hallways were not vaccumed. When i checked in, my room was not clean. I used the shower and several long strands of hair was in the tub. The phone did not work. The maids did not understand english.
Stayed 7 nights in Nov 2024

2/10 Terrible

Brittany

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Robert

Business traveller
Disliked: Property conditions & facilities
Absolutely the worst experience I’ve ever had at a hotel
Stayed 3 nights in Nov 2024

8/10 Good

Rocky

Liked: Cleanliness
Nice stay
Stayed 1 night in Nov 2024