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Extended Stay America Select Suites - Austin - Northwest - Research Park

2.5 star property

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Photo gallery for Extended Stay America Select Suites - Austin - Northwest - Research Park

Lobby
Exterior
Suite, 1 King Bed with Sofa bed, Non Smoking | Private kitchen | Full-sized fridge, microwave, stovetop
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
12424 Research Blvd, Austin, TX, 78759
  • Main Event Entertainment
    ‪4 min drive‬
  • Arboretum at Great Hills Mall
    ‪4 min drive‬
  • Apple Inc.
    ‪5 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking | Desk, free WiFi, bed sheets

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

Fairfield Inn and Suites by Marriott Austin Northwest/Domain

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, (1001)
The price is €135
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Fairfield Inn and Suites by Marriott Austin Northwest/Domain

About this property

Extended Stay America Select Suites - Austin - Northwest - Research Park

Suburban hotel in Austin with free parking
A fitness centre, a meeting room and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, barbecues and a TV in a common area are on-site. Housekeeping is available on request.
Extended Stay America Select Suites - Austin - Northwest - Research Park offers 120 accommodations with free toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops and microwaves. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Extended Stay America Select Suites - Austin - Northwest - Research Park. During your stay, you'll be close to Apple Inc.. You'll find features such as free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a meeting room and laundry facilities
  • On-site recreation includes a gym
  • 15 minutes by car from University of Texas at Austin and 9 minutes from Lake Austin
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Extended Stay America Select Suites - Austin - Northwest - Research Park, you'll find a fitness centre, barbecue grills, and a vending machine. Public spaces have free WiFi. Extended Stay America Select Suites - Austin - Northwest - Research Park also features laundry facilities, express check-out, and a front desk safe. Self parking is free.

This Austin hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Pool
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (9:00 AM - 10:00 PM) and Saturday - Sunday (10:00 AM - 10:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 9:00 AM - 10:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Extended Stay America Austin Northwest Research Park
Extended Stay America Hotel Austin Northwest Research Park
Extended Stay America Austin Northwest Research Park Hotel
Extended Stay America Austin Northwest Research Park
Hotel Extended Stay America Austin - Northwest - Research Park
Extended Stay America Austin - Northwest - Research Park Austin
Extended Stay America Hotel
Extended Stay America
Extended Stay America Austin Northwest Research Park
Extended Stay America Suites Austin Northwest Research Park

Extended Stay America Select Suites - Austin - Northwest - Research Park Reviews

Reviews

5.0
Rating 10 - Excellent. 123 out of 960 reviews
Rating 8 - Good. 140 out of 960 reviews
Rating 6 - Okay. 146 out of 960 reviews
Rating 4 - Poor. 194 out of 960 reviews
Rating 2 - Terrible. 357 out of 960 reviews

5.2/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst, dirtiest place ever
The worst, dirtiest place ever
Stayed 1 night in Nov 2024

4/10 Poor

Eric

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Stay
The sheets and towels were clean. The rest of room and facility was dirty and run down.
Stayed 1 night in Oct 2024

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Oksana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. The place is dirty, smells terrible, no one available at the front desk and the rooms are terrible. The room had a aweful smell, the refrigirator door would not close, the door to the bathroom was broken and would not close as well. The CO2 alarm was beeping because it was out of order and we could not sleep all night. There were 2 dirty towels and nothing else in the room.
Stayed 1 night in Oct 2024

2/10 Terrible

Anusha

Disliked: Staff & service, property conditions & facilities
Stayed 10 nights in Sep 2024

4/10 Poor

Lieping

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Valarie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst I ever experienced
Please remove this property from your selection. It was very dirty, and smelled really bad. There were fleas crawling on my legs in the lobby, the bedding, mattress were stained soiled, the pillowcases had blood stains as if someone got bit by bedbugs, there were dead roaches on the room floor. I did not stay there i asked for a refund and found a found a different hotel.
Stayed 1 night in Sep 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were disgusting. The TVs weren’t working due to holes in the TV. The bathrooms were a mess completely neglected. There were bugs crawling around the furniture was so worn down and ragged.
Stayed 1 night in Sep 2024

6/10 Okay

Janel

Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures and the hotel description you see in the Hotels.com profile aren't accurate! There is no pool. (it's been filled in with concrete).The "breakfast included" is offered sporadically. Their excuse was always ... "Out of supplies and awaiting delivery". Roaches galore! And the constant odor emminating through the halls. Used condoms and hypodermic syringes strewn about in the parking lot. People living in their cars. Staff is confrontational and very put out with any requests. The pics of the rooms are totally misleading also. Bed had no mattress pad/cover. Just bed then fitted sheet. Curtains were stained, smelly and had holes in the lining. Refrigerator not working properly. Lost $100 in perishable groceries and they didn't even apologize. Only one small bag cart with deflated and thrashed wheels which was never accessible. Noisy and dusty highway/frontage road construction right outside the property. CapMetro bus terminal immediately adjacent to the property. Was hit up for money in the parking lot by an abundant number of homeless people almost every day there. Lil curly Pubic hairs embedded in the stained and course towels. Shame on Extended Stay America for failing to provide a safe, clean and hospitable property. And shame on Hotels.com for not doing a better job in vetting the properties they endorse on their site by ensuring the pics, details are current and accurate.
Stayed 7 nights in Aug 2024

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Brittney the manager is completely unprofessional and rude. Rooms didn’t have clean linens and pull out sofas were horrible shape with nasty stains.
Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Stayed 1 night in Aug 2024

8/10 Good

Tracy

Price and convenience
Stayed 3 nights in Aug 2024

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, property conditions & facilities
Disgusting room, door locks did not work properly, entire room and towels smelled of smoke. Roaches in bathroom. By far the worst hotel I have ever stayed in.
Stayed 2 nights in Aug 2024

2/10 Terrible

Rohit

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on a business visit and booked this place. Toilet was dirty with no regular house keeping. Even on request they didnt cleaned the toilet. Rooms did not had enough lights and even after asking for a lamp it was not provided. Kitchen didint had even a single spoon or a cup. I found that the fridge was not clean either as someone's food (stale food) was lying in the fridge when I checked in. No soap in bathrooms. Switches in room either didnt worked or were broken. Corridors were filled with smell of smoke and I felt very unsafe. Horrific stay!!!
Stayed 2 nights in Jul 2024

6/10 Okay

Janel

Liked: Room comfort
Disliked: Cleanliness
Stayed 7 nights in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted
Cockroaches everywhere. Never stay here.
Stayed 1 night in Jul 2024

4/10 Poor

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

2/10 Terrible

Bhavneet, Burlingame

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff did not let me check in until 3am, since the system was getting an upgrade.
Stayed 1 night in Jun 2024

2/10 Terrible

Threabee

Disliked: Cleanliness, property conditions & facilities
Bugs everywhere
Stayed 1 night in Jun 2024

10/10 Excellent

Cash

Stayed 1 night in Apr 2024

10/10 Excellent

Sascha

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 4 nights in May 2024

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe Hotel
I checked in a little after 2 p.m. The foyer was empty & lacked a"Welcome" vibe to it. I sure as heck hope they are having renovations but there was signs of an upkeep. I had to use the main phone to call for assistance as no one at front desk The young man came out of office area within 2 minutes. I left after checking in as no time to go deposit my bag I came back with my Daughter after 9 p.m. We parked in the back parking lot. As we were retrieving my bag, my Daughter & I noticed trash outside the back door spread out. We went in and walking thru hallway of 140 rooms. I immediately smelled smoke that was not the legal kind. We kept walking thru till we found my hallway that lead to my room. My Daughter told me "This is not safe for you. You are not staying here ". We went up to front desk & cancelled my room. The young man said we could call his Manager but only card available was the Assistant General Manager.
Stayed 1 night in May 2024

2/10 Terrible

Sarbeswar, NEWARK

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken furniture Bad facility Cockroaches Smelly rooms
Stayed 1 night in May 2024

2/10 Terrible

Deedra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty! No staff was avaiable to check in. Animals without leashes...not good at all. Felt very unsafe!
Stayed 1 night in May 2024