The property itself was very good, overall, and worked well for us. The sleep sofa was not very comfortable, but that seems to be typical with those. We discovered that what looked like a small, single, extra bed in one of the bedrooms was actually a trundle bed, so we were able to used those instead of the couch for two people.
Communication with the rental agency was confusing, though. For example, we were given contradictory instructions regarding the check-in process. One email said we should go to their office to check in but another said we would be texted the lock box code and we could go straight to the property. One email said there was a $35 late check-in fee if we arrived after 5pm but another message said arrival after hours was available and there would not be a charge for that. And each of those messages gave a different phone number to call if we were going to arrive after 5. I sent an email—with copies of the contradictory instructions copied and pasted into my email—asking for clarification, but did not receive an answer.
What really alarmed me, though, was their request to email them copies of my credit card and ID; that would NOT be safe! I was able to check in, in person, before 5, and they made copies of my credit card and ID, but I wondered if I would have been out of luck if our arrival was delayed and I refused to send them my credit card by email? I’m chalking the glitches up to the confusing times we are in with Covid, but asking someone to email their credit card (with all the numbers showing) and ID is essentially asking someone to set themselves up for identity theft.