Amerald Resort Hotel Desaru

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Dates

December 2024

January 2025

Superior Twin Room | In-room safe, desk, laptop workspace, blackout curtains

Overview
Rooms
Location
Policies

Very good

Popular amenities

On private beach

Bar

Pool

Room service

Breakfast included

Laundry

Explore the area

Lot 1231 Jalan Kg. Punggal - Desaru, Sungai Renggit, Bandar Penawar, Johor, 81600

Bukit Punggai
5 min drive
Desaru Ostrich Farm
8 min drive
Desaru Coast Adventure Waterpark
17 min drive
Singapore (SIN-Changi)
97 min drive

Room options

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Triple Room, Multiple Beds

32 sq m
Sleeps 3
1 King Bed and 1 Large Single Bed

Deluxe Twin Room

32 sq m
Sleeps 2
2 Single Beds

Superior Twin Room

32 sq m
Sleeps 2
2 Single Beds

Deluxe King Room

32 sq m
Sleeps 2
1 King Bed

Grand Deluxe King

62 sq m
Sleeps 2
1 King Bed

Superior King Room

32 sq m
Sleeps 2
1 King Bed

Deluxe Family Room With Partial Sea View

Sleeps 3
1 King Bed and 1 Single Bed

Deluxe King Room with Sea View

Sleeps 2
1 King Bed

Superior King Room

Sleeps 2
1 King Bed

Superior Twin Room

Sleeps 2
2 Single Beds

Deluxe Twin Room With Sea View

Sleeps 2
2 Single Beds

Shower, hydromassage showerhead, free toiletries, hair dryer

Royal Suite Room

Sleeps 2
1 King Bed

Grand Deluxe King Room with Sea View

Sleeps 2
1 King Bed

Similar properties

On private beach

Pool

Hot tub

Spa

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Beachfront hotel with 2 restaurants and free breakfast

This hotel features 2 restaurants, a private beach and an outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.

Amerald Resort Hotel Desaru offers 251 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 42-inch LED televisions come with satellite channels. Bathrooms include a shower with a hydromassage showerhead, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach and a fitness centre.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Amerald Resort Hotel Desaru, you'll be close to Desaru Ostrich Farm. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.

Free continental breakfast served daily
Free WiFi
Free self-parking
Enjoy international cuisine with ocean views at Ruby Coffee House, one of the property's 2 restaurants
Take a swim in the outdoor pool
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes a private beach, a gym and bicycles to rent
5.3 mi (8.5 km) from Desaru Ostrich Farm and 11.1 mi (17.9 km) from Desaru Coast Adventure Waterpark
Airport, ferry terminal and theme park shuttle service available for a fee

A private beach is featured. Amerald Resort Hotel Desaru offers its guests a kids' pool, an outdoor pool, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

6 meeting rooms and limo/town car service are available. Event space at this hotel measures 11840 square feet (1100 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Amerald Resort Hotel Desaru. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Bandar Penawar hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 11:00 AM.

Ruby Coffee House – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Amerald SeafoodRestaurant – This family restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.

Friendship Bar – This bar overlooks the ocean. Guests can enjoy al fresco dining (weather permitting). Open selected days.

Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Ferry terminal shuttle (surcharge)
Theme park shuttle (surcharge)
Limo/town car service
Free self parking on site

Food and drink

Free continental breakfast available daily 7:00 AM to 11:00 AM
2 restaurants
A bar/lounge
Couples/private dining
Snack bar/deli

Restaurants on site

Amerald SeafoodRestaurant
Friendship Bar
Ruby Coffee House

Family friendly

Arcade/game room
Children's club (surcharge)
Children's games
Children's pool
Children's toys
Outdoor pool
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Wedding services

Business services

11,840 square feet of conference space
6 meeting rooms

Outdoors

On a private beach
Pool loungers

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Grab bar near toilet
Lift
Low-height counter and sink
Raised toilet seat
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift

1 building
9 floors
Ballroom
Banquet hall
Built in 2018
Designated smoking areas
Reception hall

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bidet
Dressing gowns
Free toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

42-inch LED TV with cable/satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Tea bags/instant coffee

Air conditioning
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

For more details, please contact the property using the information on the booking confirmation

Deposit is payable by bank transfer and is due within 7 days of booking the reservation.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Cash deposit: MYR 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MYR 300 per vehicle (one-way)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Parties and events are allowed on site

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Amerald Resort Hotel Desaru offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

amerald resort hotel Bandar Penawar

amerald Bandar Penawar

amerald

Amerald Desaru Bandar Penawar

Amerald Resort Hotel Desaru Hotel

Amerald Resort Hotel Desaru Bandar Penawar

Amerald Resort Hotel Desaru Hotel Bandar Penawar

Amerald Resort Hotel Desaru Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Okay

Norasilah M

Travelled with partner

15 Apr 2024

Disliked: Property conditions & facilities

I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved

Stayed 3 nights in Apr 2024

6/10 Okay

Nurbaity

26 Jul 2023

Stayed 2 nights in Jul 2023

6/10 Okay

Lit Phen

Business traveller

26 May 2023

Liked: Staff & service

Disliked: Property conditions & facilities

Very limited option for vegetarian.

Stayed 4 nights in May 2023

10/10 Excellent

Edwin

9 Apr 2023

10/10 Excellent

Beng Loong

6 Sept 2022

Stayed 1 night in Sep 2022

8/10 Good

Andy

Travelled with family and small children

22 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak

Stayed 2 nights in Jun 2022

6/10 Okay

Rahilah

6 Jun 2022

Stayed 1 night in May 2022

10/10 Excellent

Kah Kok

26 May 2022

Stayed 2 nights in May 2022

6/10 Okay

Chuan Swee

5 May 2022

Stayed 1 night in May 2022

6/10 Okay

Ummi

Travelled with family, Travelled with partner

17 Apr 2022

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.

Stayed 1 night in Apr 2022

6/10 Okay

Nik

14 Feb 2022

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family

30 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas holiday

Stayed 2 nights in Dec 2021

6/10 Okay

Visvanathan

Travelled with family

21 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.

Stayed 1 night in Dec 2021

4/10 Poor

NOR FAIZAH

Travelled with family

20 Dec 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in 3Days2Night

Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.

Stayed 2 nights in Dec 2021

8/10 Good

Aileen lee

25 Oct 2021

Stayed 4 nights in Oct 2021

6/10 Okay

Verified traveller

29 Dec 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.

Stayed 1 night in Dec 2020

8/10 Good

Leong Sze

Business traveller

15 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

safe

fair efficiency & safe

Stayed 1 night in Sep 2020

10/10 Excellent

Leong Sze

Business traveller

30 Aug 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ice

Nice

Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with group

23 Aug 2020

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.

Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

21 Apr 2020

Stayed 3 nights in Apr 2020

4/10 Poor

AK

Business traveller

11 Mar 2020

Disliked: Property conditions & facilities

I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner

31 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family and small children

28 Jan 2020

Liked: Cleanliness, staff & service

The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family and small children

27 Jan 2020

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,

Stayed 1 night in Jan 2020