Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel - Reviews, Photos & Rates

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Dates

January 2025

February 2025

In-room safe, desk, iron/ironing board, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool

Gym

Laundry

Housekeeping

Air conditioning

Explore the area

4356 Commerce Dr, Batavia, NY, 14020

Palm Island Indoor Waterpark
19 min walk
Batavia Downs Casino
3 min drive
Holland Land Office Museum
4 min drive
Rochester, NY (ROC-Greater Rochester Intl.)
36 min drive

Room options

Standard Room, 1 King Bed

30 sq m
Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

30 sq m
Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

30 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed with Sofa bed

30 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

30 sq m
Sleeps 4
2 Queen Beds

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

30 sq m
Sleeps 4
2 Queen Beds

Standard Room, 2 Queen Beds

30 sq m
Sleeps 4
2 Queen Beds

Suite, Multiple Beds, Accessible (Communications)

30 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Accessible (Mobility, Accessible Tub)

30 sq m
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Standard Room

30 sq m
Sleeps 2
1 King Bed OR 1 Queen Bed

Suite, 2 Queen Beds

Sleeps 4
2 Queen Beds

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel

Hotel with free breakfast, near Batavia Downs Casino

An indoor pool, a 24-hour fitness centre and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.

Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel offers 72 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels.

This Batavia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel, you'll be within walking distance of Batavia Downs Casino. Features include free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast offered
Free WiFi
Free self-parking
Take a swim in the indoor pool
Amenities include a front desk safe, a business centre and a meeting room
On-site recreation includes a 24-hour gym
Just a 3-minute drive from Batavia Downs Casino and 6 minutes from Dwyer Stadium

Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 1625 square feet (151 square metres) and includes conference space. A vending machine, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel. Free self parking is available.

This Batavia hotel is smoke free.

Guests are served a free buffet breakfast.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free buffet breakfast
Coffee and tea in common areas
Snack bar/deli

Things to do

24-hour gym
Indoor pool

Family friendly

Indoor pool
Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Safe at front desk
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (daily)

Business services

1,625 square feet of conference space
Business centre
Computer station
Meeting room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible (may have limitations)

Room amenities

Bedroom

Bedsheets provided

Bathroom

Hair dryer
Private bathroom
Towels provided

Entertainment

LCD TV with premium cable channels

Food and drink

Coffee/tea maker

Air conditioning
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property doesn't offer after-hours check-in. The host will greet guests on arrival.

We should mention

Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Darien

Holiday Inn Express Batavia Darien Lake

Holiday Inn Express Hotel Batavia Darien Lake

Holiday Inn Hotel Darien

Holiday Inn Express Hotel Darien Lake

Holiday Inn Express Darien Lake

Holiday Inn Express Hotel Suites Batavia Darien Lake

Holiday Inn Express Darien

Holiday Inn Express Hotel Suites Batavia Darien Lake

Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Vincent, Canastota

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fit our purpose to a tee!

Stayed 1 night in Sep 2024

8/10 Good

Charles

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

April

Travelled with family and small children

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was clean and quiet. Not busy it seemed. Located close to the town to get food when needed. Staff was friendly and very nice to us.

Stayed 3 nights in Sep 2024

10/10 Excellent

Tina

Travelled with family

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very conveniently located right off the the NYS thruway. There are plenty of restaurants not far, as well as some shops to pick up any necessities. The room looked as though it was recently remodeled and the lobby was well lit and large. The hallways were also well lit making me feel safe. The king size bed was clean and comfortable. The bathroom was very clean and had large bottles of soap, shampoo, conditioner, and lotion. There was plenty of coffee and tea in the room to make if wanted and also coffee and tea hot in the lobby. The room also included a small refrigerator and microwave. I would definitely book there again.

Stayed 1 night in Sep 2024

10/10 Excellent

Kimberly

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We really liked being across from the lake.

Stayed 1 night in Aug 2024

8/10 Good

Larissa

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Sep 2024

10/10 Excellent

Chris

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Richard

2 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with family

28 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

4/10 Poor

Lisa

Travelled with family

27 Aug 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

Staff issues. If the hotel had staff who had any customer service experience the hotel would be fine. The people in line in-front of us had a reservations for 5 guests: 2 queen and a pull out sofa, got there and that room did not exist and no cots. No offer for a second room. No compensation. They were told to find another hotel and the website made a mistake with the room description. We got into our room and none of the beds were made. We had to ask for another room. We were grateful they did not ask us to go to another hotel. Breakfast the food was not replenished so not much left at 7:30am when we went for breakfast. Key did not work for gym and pool and we were just told they would look into it - no follow up and did not work our entire stay. Poor staff = poor stay.

Stayed 1 night in Aug 2024

10/10 Excellent

Naomi

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and maintained, comfortable beds and environment. We would stay again.

Stayed 1 night in Aug 2024

8/10 Good

Genre

Travelled with family, Travelled with family and small children

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was beautiful. I got a room with 2 queen beds and the room was huge. Very clean. Staff was very accommodating to our needs. The only complaint I have is there was only 1 "curtain" and it was extremely thin. We could see the sign from the hotel across the street and all the parking lot lights through the curtain all night plus when the sun came up at 6am the light was way too bright and prevented sleep. Other than that it was a wonderful stay.

Stayed 1 night in Aug 2024

10/10 Excellent

Wilbert

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Stayed 1 night in Aug 2024

10/10 Excellent

Timothy

Travelled with family and small children

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful property. Rooms were clean and the staff were very friendly and professional.

Stayed 1 night in Aug 2024

10/10 Excellent

SUSANA

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyed our stay very much. Room was comfortable and clean. Included breakfast was better than standard continental breakfast--included hot items like eggs and biscuits with gravy as well as variety of cold items such as cereals, toast, bagels, muffins, fruit, etc. Enjoyed the pool which was open until 10pm as well as the gym which was well equipped. Liked that the room was wired for multiple devices and didn't have any issues with recharging 4 devices at once. Will certainly stay again.

Stayed 1 night in Aug 2024

8/10 Good

Ron

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly

Stayed 1 night in Aug 2024

10/10 Excellent

James

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great staff - thx for your work!

Stayed 1 night in Aug 2024

4/10 Poor

chad

5 Aug 2024

Stayed 1 night in Aug 2024

6/10 Okay

Tina

3 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Aug 2024

4/10 Poor

Lisa

Travelled with family, Travelled with group

30 Jul 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

I was happy with our check in. I was very irritated with being woken up at 5am to the fire alarms and no guidence from the man at rhe desk. Waited 1/2 hr for fire truck, about 10 minutes for them to allow us back in with NO direction again, no explanation. Then had to get up before 920 to eat a NASTY breakfast. Was told breakfast ended at 10 and it was closed down at 9:28am. I left tired, confused and hungry.

Stayed 1 night in Jul 2024

8/10 Good

James H

Travelled with partner

30 Jul 2024

Liked: Staff & service, amenities, property conditions & facilities

The area around the hotel was not all that great,but they made up for that by providing smiles and polte behaviour to this 'doddering old 86 year old'.

Stayed 1 night in Jul 2024

6/10 Okay

Stacy

28 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Stayed for 1 night traveling from Missouri to Schenectady, NY driving a U Haul for a family member. The hotel's fire alarms went off at 4:45am, after standing outside for 45 minutes the fire department advised there is nothing and it was their system. After getting the all clear, we got to our room and the fire alarm continued going off. Wasn't able to go back to sleep. After speaking with the front desk to ask for some sort of compensation for their system issues and a rough start to a long day, the agent had a rude tone with no acknowledgement or apology. Just curtly advised the manager is not approving compensation.

Stayed 1 night in Jul 2024

8/10 Good

Ramanpreet

27 Jul 2024

Stayed 1 night in Jul 2024

8/10 Good

Jennifer

Travelled with family

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and modern interior.

Stayed 1 night in Jul 2024

8/10 Good

Marcel

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We booke 2 queens and a pull out couch. They k formed us after we went to our room there were not pull out couch’s in the hotel. They provided us with cots when I went to the desk. We were lucky there were 2 cots. Just was an extra hassle we would have preferred to avoid

Stayed 1 night in Jul 2024