6/10 Okay
Holly
Travelled with family
16 Oct 2024
Liked: Cleanliness, staff & service, room comfort
Pool not working and musty rooms
I had booked this place over Labor Day weekend because we were meeting my sister who was staying with her in-laws in Oak Island. I wanted to have the option of the indoor pool in case the weather was yucky so the kids could still play in water. When we got there, We saw a sign taped to the elevator about the pool, being under maintenance. According to the sign, it was supposed to be fixed by the next day. The staff that evening had no idea what I was talking about with regards to the pool, so they never mentioned anything. Each time we came and went, we would walk past the pool windows to see if they were making progress. The pool never was fixed while we were there. It was very disappointing because the weather was yucky one of the days, and we could have absolutely use the indoor pool. It was a major factor in why we chose that hotel. There was nothing on the booking warning as it was under maintenance otherwise I would have l chosen something cheaper.
The other issue was the fact that the room smelled musty. Myself and my children all have asthma, so this irritated our lungs. There was only airflow if the AC was running, and there was no exhaust fan for the bathroom. I think these things added to the moisture level. The breakfast was substantial enough with a variety of choices, That was the main positive for our stay
Holly
Stayed 2 nights in Aug 2024