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Comfort Inn & Suites Franklin East

2.5 star property

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Photo gallery for Comfort Inn & Suites Franklin East

Lobby
In-room safe, desk, iron/ironing board, free WiFi
Exterior
Indoor pool
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

Map
105 Trotter Lane, Franklin, KY, 42134
  • Simpson County Archives and Museum
    ‪5 min drive‬
  • The Medical Center
    ‪7 min drive‬
  • Kenny Perry's Country Creek Golf Course
    ‪8 min drive‬
  • Bowling Green, KY (BWG-Bowling Green-Warren County)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Holiday Inn Express & Suites Franklin KY by IHG

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, (830)
The price is €103
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Holiday Inn Express & Suites Franklin KY by IHG

About this property

Comfort Inn & Suites Franklin East

Hotel in Franklin with free breakfast and fitness centre
An indoor pool, a fitness centre and coffee/tea in a common area are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Comfort Inn & Suites Franklin East offers 60 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
During your stay at Comfort Inn & Suites Franklin East, you'll be close to Jim Roberts Community Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the buffet restaurant
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a business centre and a meeting room
  • On-site recreation includes a gym
  • Just a 5-minute drive from Dueling Grounds Distillery and 5 minutes from Simpson County Archives and Museum
  • Dogs welcome for a fee (restrictions apply)
Comfort Inn & Suites Franklin East offers its guests an indoor pool and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly Comfort Inn & Suites Franklin East also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Franklin hotel is smoke free.

Guests are served a free full breakfast daily from 6 AM to 9 AM.
On-site venue – This buffet restaurant specialises in American cuisine and only serves dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free full breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation, per day (maximum USD 100 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per accommodation, per day (maximum USD100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Inn Franklin
Comfort Inn Hotel Franklin

Comfort Inn & Suites Franklin East Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 190 out of 373 reviews
Rating 8 - Good. 102 out of 373 reviews
Rating 6 - Okay. 37 out of 373 reviews
Rating 4 - Poor. 20 out of 373 reviews
Rating 2 - Terrible. 24 out of 373 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

YOLANDA

Stayed 3 nights in Oct 2024

4/10 Poor

Ginger

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Douglas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large paved semi truck parking. 2 truck stops within easy walking distance… Restaurants available at truck stops and a Mexican restaurant down the street… They have an excellent hot breakfast in the lobby… Dana at the front desk is very friendly and very customer service oriented… Very nice clean place to stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Garrit

Liked: Staff & service
Disliked: Cleanliness, amenities
Room smelled so musty and moldy I could barely breathe. Bed was the most uncomfortable bed I've ever slept in. Breakfast was decent but nothing special. Wasn't expecting much for the price I paid but a good cleaning of the carpets in the rooms would go a long way.
Stayed 3 nights in Oct 2024

8/10 Good

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Lisa, Amelia

Travelled with family, Travelled with group
Liked: Amenities
Just needs some attention
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be coming back here again, great location close to everything . The people at the Motel were very nice, our room was Awesome and super clean .
Stayed 2 nights in Oct 2024

2/10 Terrible

Patrick

Stayed 2 nights in Sep 2024

6/10 Okay

Rebecca

Disliked: Staff & service
The wifi was spotty and we had to go get our towels when we ran low. Plus breakfast wasn't very good
Stayed 4 nights in Sep 2024

2/10 Terrible

James M

Disliked: Staff & service, amenities, property conditions & facilities
Desk clerk was on the phone when I arrived and did not acknowledge me (I was the only guest present) for some time...rude. While he was checking for my reservation (which took a long time) he did not tell me he'd found it. He needs some more training in my opinion. The a/c in my room created a more humid environment than the outside! When I arrived, the tv in my room did not work. I later moved the HDMI cable to the correct plug and it came right on. The breakfast was as expected and the breakfast attendant was polite and professional. I had occasion to pass the cleaning staff in the hallway and both employees that I saw were pleasant and offered a greeting. Their appearance was professional. There were at least 10 ceiling tiles missing above the elevator...ripped out of place vs. just being removed. Carpet is coming up around the edges in place. I don't plan to return to this, or any other Comfort Inn if I can help it. I paid a premium price for this much less than premium experience.
Stayed 2 nights in Sep 2024

6/10 Okay

James

Liked: Staff & service
Stayed 1 night in Sep 2024

4/10 Poor

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better customer service needed by General Manager
We booked a two night stay for the live racing events at Kentucky downs. The location, being only 6 miles away, was great. When we arrived, there was a No Vacancy sign for the hotel. Our room had a very strong smell of mold/mildew. We did not ask for another room due to the No Vacancy sign. The next morning, we asked for a room clean. When we got back in the evening, our room door was ajar; items were gone through and missing. We let the front desk know and the general manager stated he would refund $50 to the room for the inconvenience. In the morning, the billing summary showed an adjustment of $30. When I questioned the lesser amount, the general manager (my husband thought his name was George) stated he did $30 and said that was all he was going to do with no explanation. In addition, he said he would come to the room and pick up the box of trash that housekeeping left; he did not do that either. Please do not say you are going to do something and then not do it. That is one of the worst customer service things you can do.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Chris

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! VERY RUNDOWN BUSINESS. SO MANY THINGS NEED TO BE FIXED AND UPDATED. VERY DIRTY. SMELLED LIKE MILDEW IN 3 ROOMS THAT WE'VE SEEN. CARPET IS DISGUSTING. VERY LIMITED BREAKFAST. NOT SANITARY AT ALL.
Stayed 1 night in Sep 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean, the staff was extremely friendly and helpful. The breakfast was very good
Stayed 1 night in Jul 2024

2/10 Terrible

Pamela A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The smell was horrendous, I bought candles and febreeze just to tolerate it. The carpet needed replaced it was filthy. Outside in the parking lot there was quite a bit of garbage and just general lack of care. The landscape was completely overgrown. I realize the outside has nothing to do with the rooms but it shows overall lack of management
Stayed 4 nights in Aug 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Nice place comfortable bed . But exhaust fan in bathroom didnt work. Door to the room did not want to close. Housekeeping did a lousy job of cleaning thw room they didnt even empty the trash. Other than that it was a nice hotel
Stayed 3 nights in Aug 2024

4/10 Poor

Wyndee, Lexington

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet in our room was stained with black soot. The room had a terrible smell.
Stayed 1 night in Aug 2024

8/10 Good

Akhmaddzhon

Stayed 3 nights in Jun 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Third floor smelled stuffy when getting off the elevator. Our room also smelled stuffy and humid. Air conditioner made strange noises. A metal insulated cup that i filled with ice water the night before was sweating in the morning! That cup NEVER sweats!!!
Stayed 1 night in Aug 2024

6/10 Okay

Julie, Bon Aqua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything here was aesthetically pleasing. For myself, the only two things that bothered me the most was the fact that the room smelled bad, like it was damp and mildewy. It made sleeping difficult. The beds, the pillows, all that was lovely. I didn’t use the shower facilities, but they were clean. I know a lot of the hotels with the breakfast, whenever they serve the eggs and meat and potatoes, the eggs always look horrible so this was no exception. Was not an appetizing looking scrambled egg. It looked like it had been baked and chopped up and the sausages did not look appetizing either. They were gray, for lack of a better description. I understand they are heat and eat, but I prefer a little brown to them so they look like they’ve been cooked. Otherwise, all the other selections were fine.
Stayed 1 night in Aug 2024

4/10 Poor

Phillip

Travelled with family
Room had bad moisture smell
Stayed 1 night in Aug 2024