SureStay Hotel by Best Western Buena Park Anaheim

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Dates

January 2025

February 2025

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Non Smoking | Bathroom | Hair dryer, towels, soap, shampoo

Overview
Rooms
Location
Policies

Popular amenities

Hot tub

Pool

Breakfast included

Housekeeping

Air conditioning

Parking included

Explore the area

Buena Park, CA

Medieval Times
13 min walk
Sizzler
1 min walk
Buena Park Station
10 min drive
Orange County, CA (SNA-John Wayne)
23 min drive

Room options

Standard Room, 2 Queen Beds, Non Smoking

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Suite, Multiple Beds, Non Smoking

Sleeps 6
1 King Bed and 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Refrigerator

Sleeps 2
1 King Bed

Similar properties

Pool

Parking included

Free WiFi

Air conditioning

for 1 room

includes taxes & fees

9 Jan - 10 Jan

About this property

Hotel connected to a shopping centre in Buena Park with free breakfast

Along with an outdoor pool, this hotel has Access to hot tub and a 24-hour front desk. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, multilingual staff and a vending machine are on-site.

SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.

With your stay at SureStay Hotel by Best Western Buena Park Anaheim, you'll be connected to a shopping centre and within walking distance of Medieval Times. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

Free continental breakfast served daily
Free WiFi
Free self-parking
Take a swim in the outdoor pool or soak in the hot tub
Amenities include a car charging station, multilingual staff and a lift
13 minutes by foot from Medieval Times and a 2-minute drive from Knott's Berry Farm

SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and Access to hot tub. WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Free self parking is available.

Smoking is allowed in designated areas at this Buena Park hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

Outdoor pool
Spa tub

Family friendly

Cot (surcharge)
In-room refrigerator
Outdoor pool
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Vending machine

Guest services

Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Outdoors

Pool loungers

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Cot (surcharge)
Rollaway/extra bed (surcharge)

Bathroom

Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

37-inch flat-screen TV with premium cable/satellite channels

Food and drink

Coffee/tea maker
Refrigerator

Access via exterior corridors
Air conditioning
Desk
Desk chair
Iron/ironing board
Laptop workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: USD 45.00

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 20.0 per day.

Cots (infant beds) are available for USD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 150.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in fee: USD 45.00 (subject to availability)
Late check-out fee: USD 45.00 (subject to availability)
Crib (infant bed) fee: USD 20.0 per night
Rollaway bed fee: USD 20.0 per day
Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Property is also known as

Portola Buena Park

Portola Inn

Portola Inn Buena Park

Portola Hotel Buena Park

SureStay Hotel Best Western Buena Park Anaheim

SureStay Hotel Best Western Anaheim

SureStay Best Western Buena Park Anaheim

SureStay Best Western Anaheim

Portola Inn Suites

SureStay Hotel by Best Western Buena Park Anaheim Reviews

5.8

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

8/10 Good

MELISSA

Travelled with family

25 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a short stay one night only and it was perfect just what I needed.

Stayed 1 night in Sep 2024

2/10 Terrible

Jose

Travelled with family

24 Sept 2024

Disliked: Cleanliness, property conditions & facilities

This hotel was super dirty. We checked our first room and the blankets and sheets and stains. There was a computer chair and he had a big stain on it. The mattresses were gross. It felt like an old rundown I felt just laying in the bed. Breakfast was not even good. They only had a couple of muffins and a little bit of cereal. Do not stay here

Stayed 1 night in Aug 2024

4/10 Poor

Mary

12 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

I didn't like that I had a room facing the street lots of street noise. The continental breakfast was not much too it. Did not care for that. The place was nice and clean, I liked that.

Stayed 3 nights in Sep 2024

10/10 Excellent

Thomas

9 Sept 2024

Stayed 1 night in Aug 2024

8/10 Good

Kriscia

Travelled with family

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We liked how however tv remote didn’t work and some people kept slamming doors.

Stayed 1 night in Aug 2024

2/10 Terrible

Jose

Travelled with partner

1 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Becareful with the management here, i reserved 4 nights here. Upon trying to check in i was told that my guest was not allowed to stay there. Keep in mind i never actually checked in no security deposit. Spoke with the manager and she told me that they would give me a refund. Couple of days passed by and i called customer service regarding the refund, they called the hotel and told me that they were not going to refund me because i had check in already. Which was complete a lie.

Stayed 4 nights in Jul 2024

2/10 Terrible

arniela

1 Sept 2024

Stayed 2 nights in Jul 2024

8/10 Good

Loriann

29 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2024

2/10 Terrible

David

Travelled with family

29 Aug 2024

Disliked: Amenities

Room looked nothing like the picture, the box spring had torn up holes and plastic hanging off of it, there was dirty towels in the bathroom still when we got there. Would not recommend

Stayed 2 nights in Aug 2024

2/10 Terrible

Antoinette

25 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Marie-Eve

15 Aug 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Jim

Travelled with partner

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was excellent all the way around. The place was clean as a whistle and the staff friendly and helpful even going out of their way to help on one occasion. About the only drawback I could see - and it didn't happen to us - was there could be a shortage of parking if the hotel was full. It even had a number of charging stations for EV's

Stayed 2 nights in Aug 2024

10/10 Excellent

Eunju

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

6/10 Okay

Mary

2 Aug 2024

Liked: Staff & service

The breakfast was, eh. The ev charging stations are not free and didn't even work for half my stay. The beds/pillows weren't very comfortable, and housekeeping could've made up the bed a little bit better. But the room was a good size, had a fridge and everything you need. The hottub outside was lukewarm though, but the pool was open. The front desk staff were very friendly and helpful. That was definitely the highlight of my stay! Overall, for the affordable price of this hotel, it was good! Location was close to food and freeway as well. I would stay here again.

Stayed 3 nights in Jul 2024

8/10 Good

beatriz

Travelled with family

30 Jul 2024

Liked: Staff & service, property conditions & facilities

Noisy street

Was supper loud we have the side of the street and all the tile ambulances fire trucks motorcycles police chasing etc was hard to keep the whole night sleep but we tried

Stayed 2 nights in Jul 2024

2/10 Terrible

Stephen

Business traveller

28 Jul 2024

Disliked: Staff & service

Fooled me once…

Very old hotel. Limited amenities. Had to chase down housekeeping for face cloths and towels after they “cleaned” my room. No microwave in room.

Stayed 4 nights in Jul 2024

4/10 Poor

Jeffrey

25 Jul 2024

Disliked: Cleanliness, staff & service

Stayed 3 nights in Jul 2024

4/10 Poor

Araceli

Travelled with family

25 Jul 2024

Stayed 2 nights in Jul 2024

2/10 Terrible

thomas earl

16 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

It was very noisy All night.people outside talking loud outside my door. Didnt get any sleep. Wont stay there again

Stayed 1 night in Jul 2024

8/10 Good

Clara, Tolleson

Travelled with family

15 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The continental breakfast was not good. Everything else was ok

Stayed 2 nights in Jul 2024

2/10 Terrible

Brittany

Travelled with family

14 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible man at the front desk. Terrible customer service!

Stayed 2 nights in Jul 2024

10/10 Excellent

Jessica

12 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean

Stayed 1 night in Jul 2024

2/10 Terrible

Ricardo

Travelled with family

11 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It SURE was a stay at SURESTAY

Stayed 3 nights in Jul 2024

8/10 Good

Alvin

Travelled with family

5 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to dining and shopping.

Stayed 2 nights in Jun 2024

4/10 Poor

Jazmine

Travelled with family, Travelled with family and small children

5 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Towels in the room were dirty and had hair stuck on there , no dresser just an old cabinet with the doors missing and some drawers inside. Breakfast is very limited , wake up early cause once it’s out they won’t refill anything. Tried going to the pool with my kids and the gate was locked went to the front desk to ask what time the pool opened which was 9am and the guy up front said I’ll be right out to open and we ended up waiting outside for 20 min and he never opened it up. We checked out 15 min before 11am and when we left the pool still had a lock on it .

Stayed 1 night in Jul 2024