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11 Jan 2024 by steve
Dear Paul, thank you for your comments and rating.Regards
28 Dec 2021 by Steve
Thank you for your kind comments and rating
13 Sep 2020 by Ashley
Thank you for the five star review!
6 Aug 2020 by Ashley
Good morning, Thank you for leaving a review. I recall it was myself that checked you in. First, please accept my sincere apologies that your expectations were not met with regards to the room type. As the third party booking had been booked as a non-specific room type, it was allocated to what we had available on the day of your arrival and unfortunately we had no double rooms available. I made sure I completed regular walks of the building past your room and kept the reception phone on loud incase you needed anything or suffered a seizure. I would kindly ask that you feed this back directly to the website you booked through to ensure your room preferences are sent through correctly next time. I also apologise if I wasn't clear enough with the breakfast offerings and recall you being a little upset about this at check-in. We do try to keep third party booking websites up-to date with the current offerings of the hotel, but as many aren't controlled by us we're unable to make sure they're all correct which led to the upset caused at check-in when I explained the offerings for the morning to you. When you are travelling back to Burnley again in the future, please reach out to me directly at the hotel so I can try make this right for you. It would be a shame if this difficult stay was the only experience you had of our Hotel. Kindest of regards, Ashley
10 Feb 2020 by steve
Thank you for your rating of 4
5 Aug 2019 by Steve
Thank you for your feedback we will address the issues you have raised
1 Jul 2019 by steve
thank you for the 5 star rating
4 Mar 2019 by steve
thank you for your 5* rating and comments
30 Dec 2018 by Chris
Good evening, Thank you for your positive review, we look forward to welcoming you back soon. Many thanks,
2 Sep 2018 by Steve
Thank you for your comments it is always nice to receive such feedback and I have noted your comment on information relating to the power supply and will brief this with the team Regards
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 872 square feet (81 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Holiday Inn Express Hotel Burnley M65 JCT10, an IHG Hotel. Free self parking is available. This 3-star Burnley hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Holiday Inn Express Hotel Burnley M65 JCT10, an IHG Hotel offers 102 accommodations with a safe and free newspapers. This accommodation is furnished with double sofa beds. A pillow menu is available. 26-inch LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Guests are served a free buffet breakfast daily from 6:30 AM to 10 AM.
The Great Room – This bistro specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
