The Lake House on Canandaigua

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Dates

January 2025

February 2025

2 restaurants, breakfast, lunch, dinner served; local cuisine

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Breakfast available

Gym

24/7 front desk

Spa

Laundry

Pool

Explore the area

770 South Main Street, Canandaigua, NY, 14424

Canandaigua City Pier
5 min walk
Rose Tavern
1 min walk
Avon Bus Station
35 min drive
Rochester, NY (ROC-Greater Rochester Intl.)
41 min drive

Room options

Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds (Lake) - ADA

33 sq m
Sleeps 4
2 Queen Beds

Premium Suite, Multiple Beds (Lake)

33 sq m
Sleeps 3
1 Single Bed and 1 King Bed

Suite, Multiple Beds (Cottage)

33 sq m
Sleeps 3
1 Single Bed and 1 King Bed

Cottage, 1 King Bed

33 sq m
Sleeps 2
1 King Bed

Cottage, 2 Queen Beds

33 sq m
Sleeps 4
2 Queen Beds

Premium Room, 2 Queen Beds (Lake)

33 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed (Town)

33 sq m
Sleeps 2
1 King Bed

Cottage, 1 King Bed - ADA

33 sq m
Sleeps 2
1 King Bed

Cottage, 2 Queen Beds - ADA

33 sq m
Sleeps 4
2 Queen Beds

Suite, Multiple Beds (Town)

33 sq m
Sleeps 3
1 King Bed and 1 Single Bed

Room, 1 King Bed (Town)

33 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed (Woods)

33 sq m
Sleeps 2
1 King Bed

Suite, Multiple Beds (Town) - ADA

40 sq m
Sleeps 3
1 King Bed and 1 Single Bed

Suite (Dressing)

53 sq m
Sleeps 1
1 Single Bed

Room, 2 Queen Beds (Town)

33 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds (Woods) - ADA

33 sq m
Sleeps 4
2 Queen Beds

Premium Room, 1 King Bed (Lake)

33 sq m
Sleeps 2
1 King Bed

Suite (Bridal)

53 sq m
Sleeps 3
1 Single Bed and 1 King Bed

Room, 2 Queen Beds (Woods)

33 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

Pet-friendly

Parking included

Free WiFi

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Boardwalk/promenade hotel with 2 restaurants and full-service spa

2 restaurants, a full-service spa and a fitness centre are available at this hotel. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site.

The Lake House on Canandaigua offers 125 accommodations with minibars and espresso makers. 55-inch Smart televisions come with premium digital channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, designer toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a fitness centre, a seasonal outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Willowbrook Spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages and sports massages. The spa is equipped with a sauna. The spa is open daily.

Our customers tell us that they can't get enough of the helpful staff at The Lake House on Canandaigua. During your stay, you're just a quick walk from Canandaigua City Pier. Free WiFi in public areas, free self-parking and a free area shuttle are available. This property offers pet-friendly amenities, such as food and water bowls.

Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Free self-parking
Enjoy local cuisine while dining at Rose Tavern
Cooked-to-order breakfast served daily for a fee
Take a swim in the seasonal outdoor pool
Indulge with hot stone massages at Willowbrook Spa
Services include dry cleaning/laundry, a concierge and a porter
On-site recreation includes a gym, complimentary bicycles and hiking/biking trails
Guests have great things to say about the helpful staff and the overall condition of the property
Just a 5-minute walk from Canandaigua City Pier and 5 minutes on foot from Canandaigua Lake State Marine Park
Free local-area shuttle service
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

The Lake House on Canandaigua offers its guests a full-service spa, a fitness centre, and a seasonal outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this hotel measures 5000 square feet (465 square metres) and includes a conference centre. Spa services, a library, and a garden are also featured at the luxury The Lake House on Canandaigua. A free area shuttle within 5 miles is available. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Canandaigua hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Rose Tavern – This restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Sand Bar – This bar specialises in seafood and serves lunch, dinner and light fare. Open daily.

Room service (during limited hours) is available.

Awards and affiliations

The Lake House on Canandaigua is listed in the 2021 Condé Nast Traveller Hot List.

The property is a member of Preferred Hotels & Resorts.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

Free area shuttle up to 5 miles
Area shuttle
Bus station shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
2 restaurants
A bar/lounge

Restaurants on site

Rose Tavern
Sand Bar

Family friendly

Free area shuttle
Seasonal outdoor pool

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Guidebooks
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Turndown service
Wedding services

Business services

24-hour business centre
Computer station
Conference centre (5,000 square foot of space)
Meeting room

Outdoors

Garden
On a lake
On the boardwalk/promenade

Full-service spa

4 treatment rooms
Couples treatment rooms
Hot stone massages
In-room massages
Sauna
Spa open daily
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lift
Pool hoist on site
Stair-free path to entrance
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site

Ballroom
Banquet hall
Designated smoking areas (fines apply)
Fireplace in lobby
Reception hall

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathtub or shower
Children's robes
Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch smart TV with premium digital channels

Food and drink

Champagne service
Coffee/tea maker
Espresso maker
Limited room service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Free daily newspapers
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 25
Only dogs are allowed
Food and water bowls are available

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 38 per accommodation, per night

The resort fee includes:

Additional inclusions
Children's club/arcade access
Concierge service
Fitness centre access
Fitness/yoga classes
Housekeeping
In-room bottled water
In-room coffee
In-room safe
Newspaper
Phone calls
Pool access
Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 15 to 25 per person
Pet fee: USD 100 per accommodation, per stay plus a one-off USD 25 cleaning fee
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

The Lake House on Canandaigua offers transfers from the bus station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

The seasonal pool will open in May and close in October.
Children stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Lake House on Canandaigua Hotel

The Lake House on Canandaigua Canandaigua

The Lake House on Canandaigua Hotel Canandaigua

The Lake House on Canandaigua Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Leslie

Travelled with partner

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Free bikes!! Wonderful staff!

Stayed 6 nights in Sep 2024

10/10 Excellent

John

Travelled with partner

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Lodge was exceptional. Every staff member friendly and welcoming from beginning to end. The view of the lake is beautiful. Food delicious and perfectly prepared. This by far was a favorite experience.

Stayed 3 nights in Sep 2024

10/10 Excellent

Karen

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful

Stayed 4 nights in Sep 2024

10/10 Excellent

Mihaela

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Lisa

10 Sept 2024

Stayed 3 nights in Sep 2024

6/10 Okay

Christopher

Travelled with partner

9 Sept 2024

Liked: Amenities, property conditions & facilities

I had high hopes for our stay but was a bit disappointed. My wife and I went here for a quick getaway to celebrate our 25th anniversary. At first glance the property is beautiful and in an amazing lakefront location. Our room though, which was around $650/night was disappointing. For that price I expect things to be amazing. We had bathroom issues right off the bat. It had a terrible musty odor. The sink I was using was completely plugged and wouldn't drain so maybe that's where it came from. There's absolutely no way the cleaning person didn't know this before we checked in. There were also several light bulbs burned out ,(one in the bathroom next to the clogged sink) and again, there's no way the cleaner wasn't aware of it. How much effort does it take to report this to maintenance. Also, the couch, which was white cotton, was stained all over. If you're going to have white furniture then you might want to occasionally clean it. I actually wasn't comfortable even sitting on it. The room did have a Nespresso machine but we were only given decaf coffee pods for it. At $650 /night it would take very little effort to fix these issues. Maybe we got a lemon of a room and I hope that's the case because I can't imagine people will return or recommend a property that let's the basic expectations of a high-end resort be completely disregarded. That said, the public areas were well kept and the grounds very nice.

Stayed 2 nights in Sep 2024

10/10 Excellent

Mery, Niskayuna

Travelled with partner

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel! Beautiful premises. Great service.

Stayed 4 nights in Aug 2024

10/10 Excellent

MARGARET

Travelled with partner

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Lake House was just totally amazing. Beautiful room that exceeded expectations, the whole hotel was an elegant but comfortable theme, with all southern balconies, restaurants and pool areas overlooking beautiful Canandaigua Lake. Next time I will stay longer, to fully enjoy this treat!!

Stayed 1 night in Sep 2024

2/10 Terrible

MAUREEN

3 Sept 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Terrible! They said because we booked through Hotels.com we were given the handicap room. That all reservation from Hotels.com are given the handicap room. Our bath room was flooded after every shower. They would not move us because we booked through Hotels.com

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family

2 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

10/10 Excellent

Griff

Travelled with partner

31 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our dinner waiter, Derrick, was one of the best we’ve ever had. Professional service, friendly personality, knowledgeable about the menu, helpful when asked for suggestions. Concierge was helpful as was the friendly shuttle service to the concert. We found the reception/check in woman very cold, rude and unwelcoming. Not a good way to start our visit. Fortunately things got better. Check out gentleman was perfect and could train the women from the afternoon before in good customer service.

Stayed 1 night in Aug 2024

10/10 Excellent

Franklin

Travelled with partner

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Lake House Resort was a very nice experience. My wife and I celebrated our anniversary and enjoyed every moment of it. We highly recommend to everyone.

Stayed 1 night in Aug 2024

10/10 Excellent

Deboarh

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Marc

17 Aug 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Aug 2024

10/10 Excellent

Nancy

Travelled with family and small children

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is absolutely beautiful! The staff are so kind and helpful. I had my two children w me, a baby& toddler and they were always so helpful with them& even created mini gift baskets for them on their arrival. Can’t recommend this hotel more !!

Stayed 4 nights in Aug 2024

8/10 Good

Erika

Travelled with group

11 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Beautiful property- great food. Service can use some help. Front desk was not helpful checking in- had no idea there was s’mores at night. Didn’t know a lot of the amenities offered. Also weren’t the friendliest of staff members.

Stayed 2 nights in Aug 2024

10/10 Excellent

DAVID

10 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Neat, clean, beautiful property and grounds and the staff were all excellent.

Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Travelled with partner

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is amazing. Everyone is very friendly. The grounds are absolutely beautiful with many areas to just sit and enjoy. We had a relaxing enjoyable time for our weekend getaway.

Stayed 1 night in Aug 2024

10/10 Excellent

Mary

Travelled with family

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful

Stayed 2 nights in Jul 2024

10/10 Excellent

Kevin

Travelled with partner

1 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s expensive but worth it. Spa services are too notch and the dining is very very good.

Stayed 2 nights in Jul 2024

10/10 Excellent

Joseph

Travelled with family and small children, Travelled with group

28 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Phenomenal stay all around

Stayed 2 nights in Jul 2024

6/10 Okay

Dr Joseph

27 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

No great shakes for the money . Lots of other choices at a more reasonable price . Dr Karoinski

Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Travelled with partner

26 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed for a concert at CMAC. The hotel is just a hotel, nothing special. But the grounds are amazing. Awesome view of the lake, pool was awesome and warm, and the 2 restaurants on site were both good. Spa was also very nice, but everything is very expensive! Staff was great too. Definitely worth a stay if you're looking to splurge a little and have some peace and quiet

Stayed 1 night in Jul 2024