Haven Riviera Cancun - All Inclusive - Adults Only

4.5 star property
VIP Access

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Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

Front of property
4 outdoor pools, free pool cabanas, pool umbrellas
4 outdoor pools, free pool cabanas, pool umbrellas
Lobby
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Xoximilco
    ‪10 min drive‬
  • El Tinto Golf Course
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Ocean View 2 Queen Beds Junior Suite

  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

  • 68 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Serenity Club, One Bedroom, Master Suite, Ocean Front

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite (Serenity Club Ocean Front)

  • 228 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club, Two Bedroom, Master Suite, Ocean Front

  • 168 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Pure Wellness Junior Suite Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Garden View

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Romance Junior Suite Swim-Out Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Partial Ocean View King Bed Junior Suite

  • 69 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Garden View (Swim out)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Romance Junior Suite Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Junior Suite Ocean Front

  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Out Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Romance Jr Suite Ocean Front

  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Serentiy Club Junior Suite Swim Out Ocean Front

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Serenity Club Ocean View King Bed Junior Suite

  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Adults-only beachfront property with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Haven Riviera Cancun - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Haven Riviera Cancun - All Inclusive - Adults Only offers 435 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the free breakfast at Haven Riviera Cancun - All Inclusive - Adults Only. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free valet parking, plus 4 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy local and international cuisine with garden views at Tahani, one of the property's 7 restaurants and 8 bars/lounges
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Treat yourself to body treatments, massages or Ayurvedic treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and volleyball
  • Guests love the breakfast and restaurant
  • 4.1 mi (6.6 km) from Xoximilco and 8.6 mi (13.8 km) from Ventura Park Cancun
Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. At Haven Riviera Cancun - All Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Tahani – Overlooking the pool and garden, this theme restaurant specialises in local and international cuisine and only serves breakfast.
Agua Bendita – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Olios – Overlooking the ocean and pool, this theme restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Vora Mar – Overlooking the ocean, this theme restaurant specialises in seafood and serves lunch and dinner. Open daily.
Satsu – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agua Bendita
  • Olios
  • Satsu
  • Tahani
  • Vora Mar

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Spa tub
  • Table tennis
  • Tennis lessons
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (20,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Haven Riviera Cancun - All Inclusive - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2912 out of 4017 reviews
Rating 8 - Good. 704 out of 4017 reviews
Rating 6 - Okay. 228 out of 4017 reviews
Rating 4 - Poor. 91 out of 4017 reviews
Rating 2 - Terrible. 82 out of 4017 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Thuy Duong

Stayed 3 nights in Oct 2024

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! We had the garden view swim out and it was perfect. The staff was amazing and very thoughtful! I spent my 40th birthday here and had the best time ever. I loved the workout options in the pool every morning, the pool volleyball and DJ throughout the day and the shows they had every night! They truly thought of everything at Haven! Whether you come to relax or come to be entertained you’ll be very happy with both. This isn’t a hot spot for young partiers! It’s a true adult vacation spot.
Stayed 5 nights in Oct 2024

10/10 Excellent

Nubia Anneveth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Joan Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for our honeymoon. The staff made our experience one to remember. Staff were very professional and went above and beyond! The only thing I didn’t like was the swim-out pool temperature was very cold and not heated, so my husband and I didn’t enjoy the swim-out pool as much as we wanted to.
Stayed 5 nights in Nov 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing, food was very good, pools were great. One pool was quiet and one pool they had music playing so you can pick which you want to stay by depending on your mood for the day. Overall 10/10 will come back
Stayed 5 nights in Nov 2024

8/10 Good

JANICE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While we enjoyed this property. We believe they can do better on the quality of their food.
Stayed 3 nights in Oct 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn’t like was the result of a free upgrade to a room in the “Serenity” building VIII. Our room was nice and had a great view of the ocean and the Serenity guest only pool. However, our upgrade did not include the Serenity package and we were told we could not use the pools right outside our room or the restaurant. Our room was at the northern most end of the resort and everything we were allowed to use was at the center or south end of the resort. So we kind of got put out of the way with our room upgrade.
Stayed 4 nights in Oct 2024

10/10 Excellent

Roxanna Angellina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We had an absolute amazing time, will definitely be back to this resort.
Stayed 5 nights in Oct 2024

4/10 Poor

Jeffrey Rex, Spring Hill

Travelled with partner
Liked: Cleanliness, staff & service
The food was not good. We couldn’t get a reservation on Monday and Tuesday night and the buffet was closed. Our only option was room service.
Stayed 5 nights in Oct 2024

10/10 Excellent

HYEKYOUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very satisfying vacation. Cozy, fun recreation every night, yummy food.
Stayed 4 nights in Oct 2024

10/10 Excellent

Alaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was a wonderful place to stay, staff is very friendly and helpful
Stayed 3 nights in Oct 2024

8/10 Good

Andantine Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, service and bartenders
Stayed 4 nights in Oct 2024

6/10 Okay

Taelor

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We recently held our wedding at this beautiful resort in Cancun, and while the venue itself is stunning with gorgeous views, our experience with the wedding department was a significant disappointment. Leading up to our wedding, we had our coordinator changed three times, with the final change occurring just ten days before the big day. While we tried to remain positive, the situation only worsened. On our wedding day, we learned that our assigned coordinator had taken the day off, and the events manager stepped in. Unfortunately, she was largely absent and didn’t follow the detailed plan we had spent over a year creating. The groom and I ended up managing everything ourselves, which added unnecessary stress to what should have been a joyful day. To make matters worse, after the wedding, we discovered that over $300 worth of our decor was either stolen or carelessly thrown away, and what we did receive back was damaged. Despite numerous emails to the resort about these issues, we have not received any response. While I highly recommend the resort itself for a vacation, I cannot recommend booking your wedding here unless you want to take on all the planning yourself. The wedding coordinators, particularly Karla and Julia, did not fulfill their responsibilities, and only one staff member, Lizandro, provided any real assistance. It’s clear that improvements are needed in their wedding department to ensure that couples can truly enjoy their special day without added stress.
Stayed 5 nights in Oct 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

LaNora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third trip to HAVEN. Each time we’ve met incredible staff and new friends. The property is as beautiful now as when it first opened October 2018. We are already planning to return.
Stayed 9 nights in Oct 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the hotel itself was very clean. It was very quiet and peaceful at night, perfect for a relaxing vacation
Stayed 4 nights in Oct 2024

8/10 Good

Steven J

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to move around....not too big. Pool staff ( Fernando) was great! Swimout sweet very nice. Wristband as room key and qr code for dinner reservations and activities.
Stayed 6 nights in Oct 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Brendon Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar tender (Ramone) on the top floor was a delight to be around. He made the best drinks at the resort and possibly the best drinks I have ever had. You can very easily see the passion and joy he has for his work. He a genuine human being and my wife and I were quite honestly sad to say goodbye. If you stay here, don't miss out on his drinks. We recommend the Kiwi Safire and the Diablo in Paradise.
Stayed 7 nights in Oct 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved. Loved. Loved this place! Everything was absolutely beautiful. Food was excellent. Particularly the mexican steakhouse. Best steak ever. Staff was so friendly and helpful. We wished we could have stayed another day. First time at an all inclusive and this place surpassed all of our expectations!
Stayed 5 nights in Oct 2024

10/10 Excellent

Juan Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a place where I can celebrate my girlfriend's birthday and our second year anniversary. I booked the Serenity Club, Ramance Junior suite, swim out, ocean front. We were looking for a place where we can enjoy some quiet time, spend time with each other, have good food, catch some sun and have private moments but still be able to enjoy the ocean and its beautiful view. We got what we were looking for. We want to thank the staff for being professional, kind and make the place look spotless and clean. A special thanks to Miguel Cabrera who happened to be our butler and made our stay magical. He was always attentive to our needs, professional, knowledgeable and an amazing personality. He made sure our room felt like we were always celebrating our anniversary, with bed decorations and setting the room as the title indicates romance. He made sure my girlfriend's birthday was a complete surprise. I would recommend this place for couples who want to spend some quality time and not so much the party scene.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ryan

Stayed 5 nights in Oct 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Food was great, service was outstanding. Would go back in a heartbeat
Stayed 4 nights in Oct 2024

10/10 Excellent

Andriy, WILTON

Stayed 5 nights in Aug 2024