4/10 Poor
Seoyul
Travelled with pets, Travelled with partner
13 Jan 2025
Disliked: Staff & service, property conditions & facilities
Staying at an all-inclusive Hilton in Cancun was the worst experience. Except for the buffet, all the restaurants required reservations, and you could only book one restaurant for dinner per day. Even though it was an all-inclusive, I was constantly hungry. For someone like me who doesn’t drink alcohol, this was a nightmare. If you’re okay with filling up on alcohol, it might be fine, but otherwise, it’s terrible.
The food at the restaurants was worse than street food, and everything was excessively salty. They added so much salt that it made my mouth feel bitter—I even wondered if they did it on purpose to stop people from eating more. I booked the best room available, expecting a great experience during my 4-night stay, but I deeply regret it.
If you’re considering staying at Hilton, I strongly recommend looking elsewhere. Hilton is a waste of time and money. This was such a disappointing experience, and I will never return. Writing this review is the only way to express how frustrated I feel.
Seoyul
Stayed 4 nights in Jan 2025