2/10 Terrible
Holly
Travelled with family
30 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel and customer service
I booked a suite for 6 people. We arrived and the lady at the desk was immediately rude. She kept asking questions about why I was in town. I told her that I was visiting my niece and having a birthday party and sleep over with her. She did not say there’s any issue with this. We got to our room and it had a foul odor. When friends arrived they stated that the front desk staff kept asking them if they were “going to a swim party, because those aren’t allowed”. Which was a bit random because there were just going up to our room. There was nothing posted about swimming or whether parties are allowed or banned on the website or on site. While I was up in our room my sister who was also a guest in the room went down to the pool area with her youngest daughter who is kindergarten and 2 other children to swim. They were immediately escorted out of the pool area and not allowed to swim. I requested a refund since we were not being allowed to use the facilities when we are paying a lot for the suite we are using. The manager on duty stated he could only give a refund if the room was the same as when we got there so they could “resell it”. So we took all our bags to the car and waited 30 minutes for them to inspect the room and tell us they would NOT give me a refund for the room. They continued to argue that I was having a pool party which is ridiculous because we were having a birthday party in our room.
This was seriously the worst experience I’ve ever had at a hotel.
Holly
Stayed 1 night in Sep 2024