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Comfort Suites The Colony - Plano West

2.5 star property

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Comfort Suites The Colony - Plano West

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi
Indoor pool
Exterior
Garden
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Gym
  • Breakfast included
  • Laundry

Explore the area

Map
4796 Memorial Dr, The Colony, TX, 75056
  • The Colony Five Star Complex
    10 min walk
  • Amore Pasta & Pizza Restaurant
    5 min walk
  • North Carrollton-Frankford Station
    14 min drive
  • Dallas, TX (DAL-Love Field)
    37 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Bed, Suite, Nonsmoking, Accessible

Desk, blackout curtains, iron/ironing board, free WiFi

1 King Bed, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for 2 Queen Beds, Suite, Nonsmoking, Accessible

Desk, blackout curtains, iron/ironing board, free WiFi

2 Queen Beds, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for SUITE, 1 KING BED NON SMOKING

Desk, blackout curtains, iron/ironing board, free WiFi

SUITE, 1 KING BED NON SMOKING

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for SUITE, 2 QUEEN BEDS. NON SMOKING

Desk, blackout curtains, iron/ironing board, free WiFi

SUITE, 2 QUEEN BEDS. NON SMOKING

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Suites The Colony - Plano West

Hotel in The Colony with free breakfast and fitness centre
This smoke-free hotel features an indoor pool, a fitness centre and a 24-hour business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and dry cleaning are on-site.
Comfort Suites The Colony - Plano West offers 71 accommodations with coffee/tea makers and a hairdryer. 40-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Comfort Suites The Colony - Plano West, you're just a quick walk from The Colony Five Star Complex. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 7 minutes by car from The Shops at Legacy and 7 minutes from Stonebriar Centre Mall
  • Pets welcome for a fee
Comfort Suites The Colony - Plano West offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Business amenities include a 24-hour business centre and 2 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 540 square feet (49 square metres) and includes conference space. The business-friendly Comfort Suites The Colony - Plano West also features a garden, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

This The Colony hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 540 square feet of conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 11 2024 to December 31 2024 (dates subject to change):
  • Swimming pool
The property will be renovating from 11 March 2024 to 31 December 2024 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 2 (weight limit: 25 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites Stonebriar Mall
Comfort Suites Stonebriar Mall Hotel
Comfort Suites Stonebriar Mall Hotel The Colony
Comfort Suites Stonebriar Mall The Colony
Comfort Suites Colony Plano West Hotel
Comfort Suites Plano West Hotel
Comfort Suites Colony Plano West
Comfort Suites Plano West
Comfort Suites The Colony - Plano West Hotel
Comfort Suites The Colony - Plano West The Colony
Comfort Suites The Colony - Plano West Hotel The Colony

Comfort Suites The Colony - Plano West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 356 out of 1004 reviews" "
Rating 8 - Good. 263 out of 1004 reviews" "
Rating 6 - Okay. 160 out of 1004 reviews" "
Rating 4 - Poor. 106 out of 1004 reviews" "
Rating 2 - Terrible. 119 out of 1004 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Sanjuanita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

Audrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks are deceiving
The pictures of the hotel are deceiving. The bathroom sink is in your room and not the bathroom. There was a picture in our bathroom that looked like it had mold on the frame. You could tell that my room had some water damage by the ceiling. You couldn't block the sunlight with the curtains. Last but not least there was a cockroach in the area where you get your syrup. I notified the front desk immediately and after waiting five minutes I left. I would NEVER stay at this hotel again. We didn't have regular pillows for our bed. We had 6 throw pillows as our pillows. DISAPPOINTED. NEVER AGAIN!
bathroom sink in the room instead of bathroom.
sink across from the bed
Is that mold?
this is the syrup dispenser.
Stayed 2 nights in Sep 2024

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
The curtains on the window had MOLD on both panels. When I brought it up to the front desk all he said was “ok” No sorry or an offer to make things right. The were also stains on floors of the bathroom.
Stayed 1 night in Sep 2024

2/10 Terrible

Le

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
First of all the door would not shut. The only way to be was safe was by locking the deadbolt from the inside. Doorknob was useless. If I left the room, it was not secure. Second the toilet didn't work and there were no smoke detectors in the room. As I was a late arrival, I had no choice but to stay the first night. They said repairs would be made by the second night, however no one entered the room and did anything . I know this because I left money on the nightstand and it was still there. So were all the problems. All I saw was the night manager both night and day and he didn't seem to care at all about my safety. Or that nothing was done. His reply was I told the day man. Had I felt safe, it would have been tolerable. But as it was, NOOO. I did NOT stay the second night.
Stayed 2 nights in Sep 2024

6/10 Okay

Ethan

Stayed 1 night in Sep 2024

2/10 Terrible

Keriann

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Refael

Stayed 2 nights in Aug 2024

6/10 Okay

Kimberly

Business traveller
Disliked: Cleanliness, amenities
Shower was not clean & hair was all over it
Stayed 1 night in Aug 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Older property but still kept fair.
Stayed 1 night in Aug 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont Stay at this Hotel
The worst experience! The worst management! Dont stay at the hotel. They dont care about you,. . . I booked a jacuzzi suite for my wife and I. Cone to find out its not operable, yet they still sell the room. They wouldnt refund my money nor hotels.com would do anything regarding it.
Stayed 1 night in Aug 2024

8/10 Good

Siladitya

Travelled with family
Liked: Staff & service
The staff and front desk service were excellent. However, the property overall was disappointing. There was a broken mirror, and I had to change rooms due to a strong smoking odor. Additionally, the pillows were uncomfortable and seemed smaller than usual, though the staff mentioned they were simply more compressed.
Stayed 4 nights in Aug 2024

4/10 Poor

Shaina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean conditions, needs updates and renovations. As well as pest control
Stayed 1 night in Jul 2024

4/10 Poor

HELEN

Travelled with partner
Liked: Cleanliness
The first room I was given had the door open. The light in the second room did not work and I was told I had to wait for it to be fixed until thevnext day because noone was there to reolace it
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 2 nights in Jun 2024

4/10 Poor

Mattie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We booked the room specifically for the jacuzzi in the room. When we got to the hotel they told us no jacuzzi rooms were avalibe because they had been booked solid for months. Even after showing the attendant the reservation they offered no solution to fix thw situation. The room we were given smelled musty and the carpet was wet. They moved is to a second room and it had a rusty nail stuck to one of the magnets in the shower curtain. As if that wasn't enough, the man working the desk at night was totally asleep in one of the lobby chairs when we returned from our night out at 3am. He opened his eyes for a split second, looked at us and when right back to sleep. Bottom line, Stay somewhere else.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jamie

Stayed 2 nights in Jul 2024

2/10 Terrible

Jaelen

Stayed 1 night in Jul 2024

6/10 Okay

SONTOS

Liked: Cleanliness
The breakfast was late coming out every morning. There was not coffee in the mornings. The pool was out of service and the whole first floor smelled like weed. The room was clean and the area was very convenient to top and great restaurants.
Stayed 3 nights in Jul 2024

6/10 Okay

Thontawat

Travelled with family
Disliked: Amenities, property conditions & facilities
Restroom is old and needs to upgrade. Stinky smell and humit in the room.
Stayed 1 night in Jul 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My temporary stay in The Colony
Very nice, comfortable room at an incredible bargain. Staff was nice, breakfast was good, and area was safe.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ryan, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Valorie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Emily

It will do
Had to take my dirty towels to get changed out after i told them that would be all i needed. There were cup stains that i had to wipe away with clorox towels. Also take air freshner i had to take a candle to make it smell better.
Stayed 3 nights in Jul 2024