There's a two-level staircase from the lobby to the 2nd floor, no elevator. There were also no rolling carts, which would have been helpful since we had enough stuff for a 3-week road trip. Fortunately, the staff was able to change our room to the ground floor. Also, the room door was so difficult to open that I thought the key card wasn't working; my husband had to push the door open for me and for the fellow traveler next door having the same problem with her card. Another issue - hopefully a one-time thing: the site says "breakfast included." We were told by the night clerk that breakfast would be in the adjoining restaurant beginning at 6 AM. At 6 AM the next morning, there was no breakfast and the day clerk gave us a certificate to use at a nearby Quality Inn. When we finally checked out around 8:30 AM, the restaurant was open and we were told they were just late opening up. It was not a grab-and-go meal but one that had to be ordered and prepared, which would have been fine had we not had to get on the road. Finally, a general note: while the bed was comfortable and the shower great, there were very few outlets, no chair, no desk - all useful amenities on a long road trip with intermittent wi-fi access. (First world problems!)
