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"Found room very dark opened curtain to find wall opposite. Booked 2 nights months ago so hoped room allocation would have been better. No mirror at dr ... " More

By a verified traveller on Sun 28 Jul 2019

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Club Double

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Cosy Double

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of Malmaison Dundee's great location. During your stay, you're just a quick walk from St Mary's Church. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from St Mary's Church and V&A Dundee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Malmaison Dundee ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Malmaison Dundee

Everyone (11) Couples (3) Family (3)
5 out of 5

Posted by on 15 Jan 2022

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3 out of 5

Posted by on 8 Oct 2021

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5 out of 5

Posted by on 3 May 2021

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Comment from Hotel Management

20 May 2021 by Dale

Hello, Thank you very much for the awesome review and for choosing Malmaison in Dundee. Hope to see you again soon. Cheers, Dale

5 out of 5

Posted by on 3 May 2021

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Comment from Hotel Management

20 May 2021 by Dale

Hello, That's brilliant, thank you for the great review and for joining us in Dundee. Cheers, Dale

2 out of 5
Okay, where do I start? Firstly the room and the staff I met were fabulous. Unfortunately the staff are seriously let down by their management. How can that be good for moral? At breakfast it is unacceptable to have to wait half an hour for an omelette. I’ve stayed in a great deal of hotels worldwide and have never had to wait that long. Secondly, at check out at 12pm only one member of staff was dealing with it with a queue of 20 people. Shocking service. BI just handed my key card to a shocked member of staff who was standing there not really doing anything and told her I wasn’t waiting and left. That looked like an hour long queue to check out. You really need to streamline this. How very unfair to your customers and staff.

Posted by on 24 Nov 2019

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Comment from Hotel Management

26 Nov 2019 by bgrzeda

Dear Anonymous, thank you for sharing your feedback. We do appreciate your comments and we will review it with the team to improve on the service we offer. I am sorry that you were disappointed during your recent visit and I do hope for another chance to exceed your expectations.

5 out of 5

Posted by on 28 Oct 2019

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Comment from Hotel Management

2 Nov 2019 by bgrzeda

thank you for your review

3 out of 5
Found room very dark opened curtain to find wall opposite. Booked 2 nights months ago so hoped room allocation would have been better. No mirror at dressing table unusual. Breakfast and service of breakfast was very good. All in all not realky worth the money. It was a very busy weekend but no seats for drinks or food. Ate out both nights due to lack of availability at hotel. Overall disappointed.

Posted by on 28 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Dale

Hello, Thank you very much for being our guests and thank you also for the feedback. Apologies you were unable to experience our restaurant for dinner due to demand but pleased that at least you did enjoy our breakfast. Thanks again for taking the time to share and apologies it wasn't the perfect experience. Thanks, Dale

5 out of 5
I liked its close proximity to all the sites we visited. The staff were excellent. Very enjoyable trip .

Posted by on 8 Jul 2019

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Comment from Hotel Management

8 Jul 2019 by bgrzeda

thank you very much for your review. I look forward to seeing you back with us soon

3 out of 5
Location we liked. Club rooms are up in the loft or at least the one we were allocated was. Too hot and no view.

Posted by on 27 May 2019

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Comment from Hotel Management

28 May 2019 by Mal

Hello, Thank you very much for checking out our hotel in Dundee during your recent visit. We agree, a super location beside the new V&A museum and across the road from the train station. We appreciate all of your feedback and hopefully on your next visit, we can get the temperature and view spot on. Thanks, Mal

5 out of 5
This was a surprise for my Mum's 80th Birthday. She thought we were there for a meal, which we were, and which we thoroughly enjoyed 👌 When we booked in to stay, we were really very pleased with our room. My Mum loved it so much that I will be treating her again in the very near future. However, there were a couple of things I was unsure of,...I was told we had earned money off drinks and I didn't know how to get those. Also, we weren't to know wether to use the nibbles or water that was on the table in the room or in the fridge without being charged extra 🤔

Posted by on 22 May 2019

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Comment from Hotel Management

23 May 2019 by bg

thank you for your feedback, if there is something you are unsure of in the future our front desk team is always available and happy to help, we look forward to welcoming you back with us soon

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Malmaison Dundee also features tour/ticket assistance, concierge services, and dry cleaning/laundry services. This 4-star Dundee hotel is smoke free.

  • 91 guestrooms or units
  • Conference rooms
  • Built in 2014
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Dundee Station (0.8 km / 0.5 mi)

Room Amenities

Malmaison Dundee offers 91 air-conditioned accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided. Bathrooms include baths or showers and complimentary toiletries. This Dundee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10 AM and at the weekend from 8 AM to 11:00 AM.

The Brasserie – This restaurant only serves dinner.

Malbar – On-site bar.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after noon, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per day.

Pet Policy

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, mobile payments and cash

Mobile payment options include: Google Pay, Apple Pay and Amazon Pay

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments, Google Pay, Apple Pay and Amazon Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Apple Pay
  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Amazon Pay
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 12
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Google Pay
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 23 for adults and from GBP 12 for children
  • Nearby parking fee: GBP 22 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15 (subject to availability)
  • Rollaway bed fee: GBP 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dundee Malmaison
  • Malmaison Dundee
  • Malmaison Hotel Dundee
  • Malmaison Dundee Scotland
  • Malmaison Dundee Hotel
  • Malmaison Dundee Hotel
  • Malmaison Dundee Dundee
  • Malmaison Dundee Scotland
  • Malmaison Dundee Hotel Dundee

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme
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