6/10 Okay
Jessica
Travelled with family
6 Dec 2024
Disliked: Amenities
Reaching out, before my visit, was a bit of trouble with the hotels local staff. When we arrived,and checked in, the room set up was not quite the description that was agreed on by purchase.
I believe it was more the fact that there was 3rd party confusion(when booking the attached rooms), and the way it was handled by the staff at the hotel location.
I even came down to find support from external customer support. I was required to prove to them(screen shots, emails, people I spoke to etc...) what they claimed I was getting; then not having the option of what I booked, With no refund availabilities.
So when we got to the hotel, we still didn't really get the two queen beds in each room, but they were connected, which was the important part.
Over all, it was a runn of the mill place to stay. Grateful it wasn't worse but happy it was clean? Most of the staff were genuinely kind and helpful, like rays of sunshine; compared to some of the shade I was getting off others.
I would recommend this hotel to others, depending, and believe this hotel still has wonderful potential. It is nestled in-between N.Y.C and a quaint yet vibrant part of N.J. Lending easy highway access and Bridge access to New York.
Jessica
Stayed 1 night in Nov 2024