Holiday Inn El Paso West - Sunland Park, an IHG Hotel - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Standard Room, 1 King Bed with Sofa bed | Premium bedding, desk, laptop workspace, iron/ironing board

Premium bedding, desk, laptop workspace, iron/ironing board

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service

Bar

Hot tub

Breakfast available

Pool

Parking included

Explore the area

900 Sunland Park Drive, El Paso, TX, 79922

Sunland Park Mall
10 min walk
Baskin-Robbins
2 min walk
El Paso Bus Station
8 min drive
El Paso, TX (ELP-El Paso Intl.)
20 min drive

Room options

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Sleeps 4
2 Queen Beds

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Sleeps 2
1 Queen Bed

Standard Room, 1 Double Bed, Accessible (Mobility, Accessible Tub)

Sleeps 2
1 Double Bed

Standard Room

33 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Standard Room, 1 King Bed with Sofa bed

33 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed

33 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

33 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed

Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

33 sq m
Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

33 sq m
Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds

33 sq m
Sleeps 4
2 Queen Beds

Standard Room, 2 Double Beds

33 sq m
Sleeps 4
2 Double Beds

Suite, 1 King Bed

33 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed

33 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Parking included

Free WiFi

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Holiday Inn El Paso West - Sunland Park, an IHG Hotel

Hotel with free parking, a quick walk to Sunland Park Mall

This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and Access to hot tub are on-site. Housekeeping is available on request.

Holiday Inn El Paso West - Sunland Park, an IHG Hotel offers 175 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Beds feature premium bedding. Televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn El Paso West - Sunland Park, an IHG Hotel. During your stay, you're just a quick walk from Bob-O's Family Fun Center. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.

Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Free self-parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Take a swim in the outdoor pool or soak in the hot tub
Amenities include free newspapers in reception, a front desk safe and a business centre
On-site recreation includes a gym
Just a 5-minute walk from Bob-O's Family Fun Center and 10 minutes on foot from Sunland Park Mall
Pets welcome for a fee

Holiday Inn El Paso West - Sunland Park, an IHG Hotel offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn El Paso West - Sunland Park, an IHG Hotel. Self parking is free. A complete renovation of Holiday Inn El Paso West - Sunland Park, an IHG Hotel was completed in January 2024.

This 3-star El Paso hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Nine Hundred Bar & Grill – This bar only serves dinner. Happy hour is offered.

Room service is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 7.50 to 15 for adults and USD 7.50 to 15 for children
A bar/lounge
A restaurant
Snack bar/deli

Restaurants on site

Nine Hundred Bar & Grill

Family friendly

Free cot
In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (on request)
Multilingual staff

Business services

Business centre
Meeting rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
8 accessible parking spaces
Assistive listening devices
Assistive listening devices in meeting rooms
Braille/raised signage
Handrails in stairways (97 centimetre high)
Lift (173 centimetre wide door)
Pool hoist on site
Portable shower seat
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (86 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

2 floors
9 buildings
Ballroom
Reception hall
Smoke-free property

Room amenities

Bedroom

Free cot
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

42-inch TV with premium cable channels

Food and drink

Coffee/tea maker
Microwave
Refrigerator
Room service

Access via exterior corridors
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Free local calls
Iron/ironing board
Laptop workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets: USD 50 per pet, per stay

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 7.50 to 15 for adults and USD 7.50 to 15 for children
Pet fee: USD 50 per pet, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn El Paso Sunland Park Drive I-10 West

Holiday Inn Sunland

Holiday Inn Sunland Drive

Holiday Inn Sunland Drive Hotel

Holiday Inn Sunland Drive Hotel El Paso Park I-10 West

Country Inn Carlson El Paso Sunland Park TX

Country Inn Carlson Sunland

Country Carlson El Paso Sunland Park TX

Country Carlson Sunland

Holiday Inn Sunland Park Hotel

Paso West Sunland Park, An Ihg

Holiday Inn El Paso West Sunland Park

Holiday Inn El Paso West - Sunland Park, an IHG Hotel Hotel

Holiday Inn El Paso West - Sunland Park, an IHG Hotel El Paso

Holiday Inn El Paso West - Sunland Park, an IHG Hotel Reviews

7.8

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

4/10 Poor

Donald

18 Sept 2024

Liked: Staff & service

When we came back to our room from dinner there was a large roach in our room. I killed it and we went to bed. In the morning there were two more in the room. I killed those. We went down for breakfast (which was not complementary) and told the manager. Went back to the room there were two more.

Stayed 1 night in Sep 2024

2/10 Terrible

Cynthia

Travelled with family

16 Sept 2024

Disliked: Cleanliness, staff & service, amenities

First of all your explanation of the hotel doesn’t state that there’s different buildings and you have to walk or go through stairs to get there with your luggage. Second out of all my state only one day was the room cleaned. I called a couple times and they said they didn’t have another cleaning crew to do it to be young and not put overall it was not a great experience. I would not stay there again.

Stayed 4 nights in Sep 2024

10/10 Excellent

Jose

15 Sept 2024

Stayed 2 nights in Jun 2024

6/10 Okay

Aytac

14 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Paula

Travelled with family

12 Sept 2024

Liked: Cleanliness, staff & service, amenities

Very quiet and peaceful hotel. The coffee Maker in our room was broken. they said they would bring a new one to the room, but they never did. Some staining on the carpets.

Stayed 4 nights in Sep 2024

10/10 Excellent

Melanie A

Travelled with family

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved that the buildings had a gate that required your room key to pass through. We felt very safe staying there knowing only guest were allowed in and out. The hotel rooms were very clean and super comfortable. Will definitely stay here again.

Stayed 3 nights in Sep 2024

10/10 Excellent

RODOLFO

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Cori

5 Sept 2024

Liked: Cleanliness

Stayed 4 nights in Aug 2024

6/10 Okay

Joshua

Business traveller

5 Sept 2024

Liked: Cleanliness, staff & service

I mean, it’s fine. No frills, decently comfortable bed. I do find the Holiday Express property up the freeway to the north nicer and with more amenities.

Stayed 2 nights in Sep 2024

2/10 Terrible

Donald Wesley

Travelled with partner

4 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I like nothing about the property. Water in shower was scalding hot (no cold water) water was so hot you couldn’t shower. Changed rooms and the 2nd room smelled like wet animals and water in the shower was the same as previous room.

Stayed 4 nights in Aug 2024

8/10 Good

ANNA

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Roman

2 Sept 2024

Liked: Property conditions & facilities

Great place.

Stayed 1 night in Aug 2024

10/10 Excellent

Andres

Travelled with family

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

Nancy

Travelled with family

31 Aug 2024

Liked: Staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2024

8/10 Good

Joseph

31 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in May 2024

4/10 Poor

Michele

Travelled with family

30 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay/Service Experience

When I first arrived the night clerk looked like he was frustrated. Got to my room and carpet was not vacuumed and many stains. A few hours later when going in the bathroom a cockroach appeared out of no where and since then there will always have black marks in the tub. The other is that I had to request room service to clean and replace towels and trash. My wife and I were devastated on the experience we had during our stay at the hotel.

Stayed 5 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with family

24 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

8/10 Good

Mario

Business traveller

23 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, amenities

Carpets in the hotel rooms are very dirty and stained. Walls have dents and some holes. Notified front desk for a room change and the replacement room had the same problems.

Stayed 4 nights in Aug 2024

8/10 Good

Chad

22 Aug 2024

Liked: Staff & service, property conditions & facilities, room comfort

The room has a lot of stains on the floor. Also, the room that I selected was the two story room, however I was given the 1 story floor.

Stayed 2 nights in Aug 2024

2/10 Terrible

Emilio

Travelled with family

19 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I tried to checkin 1 hr early because I just had 1 concern where my room would be I did not want to be put by the freeway. As I tried to check in, the service desk advised that I would need to wait util 3 pm to check in and they should not have a problem to accommodate. It was like I asked to be put there because that’s where I ended up. I was ok at first but then when walking into the room I noticed the air unit was leaking really bad and carpet was soaked. I called with the concern about both and was told that there is nothing they could do. When I asked for the number to corporate or manager. he did tell me he was the manager and to hold so I ( irate ). Was explaining to my sister that they did not want to help. However, I did not notice that I was not actually put on hold and the service desk heard me speaking with my sister. At that point I was threatened if I did not stop cursing they would have to escort me off of the premises. I advise I was not cursing and said he heard me say , and verbally said the F word to me. I tried to explain I never said anything to him as I was speaking with my sister when I thought I was on hold. He then threatened me saying if I did not calm down I would be kicked out and said there is nothing he can do again. I did not want to be kicked out as some of us had came from out of town. I had to just keep quiet and stay at a room with a wet carpet. The person name I spoke with is Luis. I also took pictures of wet carpet

Stayed 1 night in Aug 2024

2/10 Terrible

Emilio

19 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

william

Business traveller

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and friendly customer service!

Stayed 1 night in Aug 2024

2/10 Terrible

Carolyn

18 Aug 2024

Not happy

My phone was broken didn’t work.. I had to call front desk and it was broken. My door lock was coming undone… screws were all loose. Pillows and mattress were way too soft.

Stayed 1 night in Aug 2024