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Holiday Inn Express Hotel & Suites El Paso I-10 East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites El Paso I-10 East by IHG

Exterior
Pool
In-room safe, desk, blackout curtains, iron/ironing board
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
11825 Gateway Blvd W, El Paso, TX, 79936
  • Del Sol Medical Center
    ‪5 min drive‬
  • Speaking Rock Entertainment Center
    ‪7 min drive‬
  • Cielo Vista Mall
    ‪7 min drive‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Queen Beds, Accessible Bathtub

  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub

  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible Bathtub

  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Mobility Accessible

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Accessible Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (HEARING)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub (HEARING)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites El Paso I-10 East by IHG

Hotel in El Paso with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this smoke-free hotel has a snack bar/deli and a business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities.
Holiday Inn Express Hotel & Suites El Paso I-10 East by IHG offers 90 air-conditioned accommodations with video game consoles and a safe. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express Hotel & Suites El Paso I-10 East by IHG gets high marks from our customers. During your stay, you'll be close to Jungle Jaks. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute drive from Del Sol Medical Center and a few minutes from Community Baptist Church
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. Event space at this hotel measures 872 square feet (81 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and laundry facilities are also featured at the business-friendly Holiday Inn Express Hotel & Suites El Paso I-10 East by IHG. Self parking is free.

This El Paso hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 872 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 21 2025 to April 18 2025 (dates subject to change):
  • Hot tub
  • Swimming pool
The property will be renovating from 21 March 2025 to 18 April 2025 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn EL
Holiday Inn Express EL PASO I-10 EAST
Holiday Inn Express Hotel EL PASO I-10 EAST
Holiday Inn Hotel EL
Holiday Inn Express Hotel El
Holiday Inn Express El
Holiday Inn Express Hotel Suites EL PASO I 10 EAST
Holiday Inn Express Hotel Suites El Paso I 10 East
Holiday Inn Express Hotel Suites El Paso I 10 East by IHG
Holiday Inn Express Hotel Suites El Paso I 10 East an IHG Hotel

Holiday Inn Express Hotel & Suites El Paso I-10 East by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1002 reviews
Rating 8 - Good. 205 out of 1002 reviews
Rating 6 - Okay. 61 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Sean Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot water lasted for all of 3min
Stayed 1 night in Feb 2025

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here was great.
Stayed 3 nights in Jan 2025

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, easy on/off the freeway.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

LILIA ISABEL I

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast so poor, only one lady to clean and serve, not good
Stayed 3 nights in Dec 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great El Paso Stop Over

Great stop over point on our way through Texas. Great staff, very welcoming and helpful. Good space to share with our grown son. Appreciate the microwave and mini fridge and "out of the way" space for our bags and hooks for jackets or bags. Room was clean and comfortable. Location was good, safe, walkable to many food options
Stayed 1 night in Jan 2025

10/10 Excellent

Celinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Joshua

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This took 2 hours to check in. Horrible experience

The staff was rude. Marissa particularly made the experience awful. It took us 2 hours to check in. We had booked through hotels.com and there was some type of issue with the credit card matching what they had on file. She told us she didn't have time for this and she had things to do. I contacted hotels.com and they were very helpful. Marissa hung up on 2 different agents before the situation was resolved. This was the absolute worst customer service and experience we've ever had, and we travel regularly.
Stayed 1 night in Jan 2025

10/10 Excellent

Kasandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Jose

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

NANCY

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Hui, pomona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very comfortable. Water pressure was the best I’ve ever had in a Hotel and the water heated up very quickly. Very pleased with staff, room and breakfast was better than I expected. 10/10 recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, good guest service
Stayed 1 night in Jan 2025

4/10 Poor

xuan

Stayed 1 night in Jan 2025

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly!
Stayed 5 nights in Dec 2024

4/10 Poor

Elmer

Travelled with family
Liked: Cleanliness, staff & service, room comfort

not what we were promised

extremely unhappy with the situation, my wife called before booking to make sure the pool and hot tub were functioning and was told yes that IS the only reason we booked there, due to medical issues we needed access to the hot tub, feel like we wasted our money
Stayed 1 night in Jan 2025

4/10 Poor

Alexandra

Disliked: Room comfort

Didn’t feel safe

My husband stayed on his own here and the windows wouldn’t lock ! He said someone could have broken into his room on the first floor .
Stayed 1 night in Jan 2025

10/10 Excellent

Craig

Stayed 1 night in Jan 2025

10/10 Excellent

Leopoldo M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOLIDAY INN never disappoints..
Stayed 2 nights in Jan 2025

10/10 Excellent

Clinton

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024