4/10 Poor
CARIN
19 Sept 2024
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The person that checked me in was snarky when I mentioned that I had a small dog. Like she caught me, which was not true. I had not read the sign about the $100 fee for nondisclosure of a pet before I mentioned it. I was tired and it did not set well with me. Some graciousness training might help the front desk. The shower handle flooded during my husbands shower. We did not turn on the TV, so I don't know if it worked. The property on the lake side by room #132 had some metal laying around and was not trimmed or maintained. The dining hall was clean but not well stocked. The girl at the front desk sat blankly staring out the window instead of engaging with guests to make sure everyone was satisfied with the breakfast experience. The Swiss Miss sugar free was in both slots and the Swiss Miss regular only had one envelope at 8:30am. The girl covering the front desk and dining area was polite to me when I turned in my keys and I appreciated that.
CARIN
Stayed 1 night in Sep 2024