4/10 Poor
Jennifer H.
30 Aug 2021
Vacasa a Premier Host? I don’t thing so.
The house is large, and the view is gorgeous, but this is not the place to go for vacation. Like a previous reviewer, we too were looking for a place for our family to gather during Covid. The idea being that we could all be together and have family dinners be a big part of our vacation. But…the kitchen was a huge problem. The oven didn’t work at all, the stove top knobs weren’t on correctly and it leaked gas – burning the hair off my brother’s arm when he tried to fix the problem. The table in the kitchen area (which was old patio furniture from outside) was falling apart. It collapsed while we were sitting at it. Most of the kitchen chairs were also unusable because the straps underneath were broken. We had to drive an hour back to Eugene to pick up a long folding table to use. Trash was a real problem because the bear-proof lock was broken on the trash can outside and we had no access to the garage to put it in. All trash was strewn across the driveway nightly by the bear. We ended up hauling it to the dump ourselves so we didn’t have to keep cleaning it up. The hot tub that was advertised in the description was empty and partially disassembled. There were numerous other problems with this property, but these were the things that really disqualified it as a vacation spot.
We called to complain multiple times. They sent someone out to fix the table, but he said there was nothing he could do to fix it. He also told us to just let the bear trash the driveway and then call for cleaning service to pick it up – every day (we did not do this). They sent someone out to look at the oven, but that couldn’t be fixed either. They told us they would give us a credit for the hot tub. We paid a lot of money for six nights at the house. They initially sent us a tiny credit. Unbelievable. I then asked for a larger amount, which seemed more than reasonable. This is not a property equal to it's price. No one will ever call me back or even email me. Two other small credits appeared on my statement, but far from the amount I requested. This is still not enough, but no response.
Jennifer H.
Stayed 6 nights in Aug 2021