The front desk person was nice, friendly, and helpful with questions. I did not approach her with issues I encountered.
Of the several lamps the room had only 3 worked. The floor of the room felt gritty. The room had a chemical smell to it. The floor of the hallway leading to the room was bumpy, and felt like it was uneven. The air conditioner blew out coldish air, but the room didn't cool down.
The worst part was the bed. It felt like someone laid down some plywood, and covered it with a cheap camping pad.
Did I pay a lot for the room? No. I wasn't expecting star amenities, but I have experienced a lot better for a similar price.