4/10 Poor
Gerald
13 Aug 2024
Disliked: Cleanliness
Although I am giving this one only two stars, let me start with something positive.
This facility would easily be worth five stars if it were properly maintained, equipped, supplied, and managed. The problem is that it isn’t.
The most egregious issue that we encountered was visible black mold in one of the downstairs units. When I sent photos to the management company, they sent their local person over to look. She recommended that we vacate the unit, which we did.
My question is why this issue was discovered by a renter? The mold is easily visible. It was spread out over two walls. It didn’t appear the day before we arrived. Why didn’t the cleaning crew report it?
The cleaning crew were responsible for other disappointments we had with this rental. Their cleaning efforts seemed cursory and superficial. For example, the bathroom in Smuggler’s Cove appeared to have been only lightly touched – a curl of the previous tenant’s hair clogged the drain in the sink and another whisp had been left on the surface of the sink itself. There was a spider in the tub and another on the floor.
There was a generous handful of dry cereal – multi-colored circles, possibly Fruit Loops? – under a cushion of the couch in the living room of the main house.
Other deferred maintenance items detracted from my experience. The windows are double-paned. At least two of them leak. Salt water has gotten between the panes.
I have a longer list but Expedia imposes a space limitation.
Gerald
Stayed 3 nights in Aug 2024