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Brookside Lodge

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Brookside Lodge

Lobby sitting area
Front of property
Lobby sitting area
Property grounds
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Breakfast included
  • Laundry
  • Pool
  • Gym
  • Air conditioning

Explore the area

Map
463 E Parkway, Gatlinburg, TN, 37738
  • Historic Ogle Log Cabin
    ‪11 min walk‬
  • Traffic Light #5
    ‪12 min walk‬
  • Anakeesta
    ‪14 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, pillow-top beds, in-room safe, desk

Honeymoon Suite

9.0 out of 10
Wonderful
(39 reviews)
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Creekside)

Standard Room, 1 King Bed (Creekside) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Creekside)

8.0 out of 10
Very good
(109 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Creekside)

Standard Room, 2 Queen Beds (Creekside) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds (Creekside)

8.2 out of 10
Very good
(86 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Riverside Deluxe 2-Queen Beds with Fireplace

Riverside Deluxe 2-Queen Beds with Fireplace | Premium bedding, pillow-top beds, in-room safe, desk

Riverside Deluxe 2-Queen Beds with Fireplace

9.0 out of 10
Wonderful
(144 reviews)
  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Riverside Deluxe King with Fireplace.

Riverside Deluxe King with Fireplace. | Premium bedding, pillow-top beds, in-room safe, desk

Riverside Deluxe King with Fireplace.

8.8 out of 10
Excellent
(96 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Riverside Deluxe King

Riverside Deluxe King | Premium bedding, pillow-top beds, in-room safe, desk

Riverside Deluxe King

9.0 out of 10
Wonderful
(10 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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The price is €108
for 1 room
includes taxes & fees
1 Feb - 2 Feb
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About this property

Brookside Lodge

Family-friendly hotel with 2 outdoor pools and free breakfast
Along with 2 outdoor pools, this hotel has a fitness centre and a conference centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space and a children's pool are on-site.
Brookside Lodge offers 100 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to furnished balconies. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Brookside Lodge gets good marks from our customers. During your stay, you're just a quick walk from Salt and Pepper Shaker Museum. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Services include tour or ticket assistance, luggage storage and wedding services
  • On-site recreation includes a gym and basketball
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Just a 2-minute drive from Ripley's Aquarium of the Smokies and a few minutes from Ripley's Believe It Or Not Museum
  • Local-area shuttle service available for a fee
Brookside Lodge offers its guests 2 outdoor swimming pools, a fitness centre, a seasonal outdoor pool, and a children's pool. WiFi is free in public spaces. Free breakfast is served daily. Event space at this hotel measures 4004 square feet (372 square metres) and includes a conference centre. An area shuttle within 0.1 mi is available for a fee. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Brookside Lodge. The hotel can provide wedding services and tour/ticket assistance. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Gatlinburg hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 11:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 0.1 mi
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Fishing
  • Gym
  • Piano
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (4,004 square foot of space)

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Cot (surcharge)
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Tuesday (8:00 AM - 11:30 PM) and Wednesday - Sunday (7:30 AM - 7:00 AM)
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property's reception is open 24 hours Friday and Saturday and until midnight Sunday - Thursday. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Tuesday: 8:00 AM - 11:30 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Brookside FairBridge
Brookside FairBridge Gatlinburg
Brookside Resort FairBridge
Brookside Resort FairBridge Gatlinburg
Brookside Lodge Hotel
Brookside Lodge Gatlinburg
Brookside Resort by FairBridge
Brookside Lodge Hotel Gatlinburg

Brookside Lodge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1018 out of 1965 reviews" "
Rating 8 - Good. 516 out of 1965 reviews" "
Rating 6 - Okay. 243 out of 1965 reviews" "
Rating 4 - Poor. 111 out of 1965 reviews" "
Rating 2 - Terrible. 77 out of 1965 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Stayed 1 night in Sep 2024

8/10 Good

Regetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Cabin feel
Excellent service, friendliness, cozy room, beautiful environment. Quiet. Peaceful. Continental breakfast very good. It gives the feel of being in a cabin but is a hotel. I would recommend a stay there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with a good view. Breakfast was just okay. No eggs and the gravy for the biscuits was very tasteless. The main problem is that the breakfast doesn’t start until 8. That is way too late for anyone wanting an early start in GSMNP.
Stayed 1 night in Oct 2024

4/10 Poor

Rose

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I liked the river. Room smelled musty coffee pot had mold in it I cleaned myself. Free breakfast was not pleasant and shower curtain had poop or something on it I cleaned off . Bedspread did not look cleaned . Overall was not happy. Said something to staff never offered a remedy 😡
Stayed 3 nights in Oct 2024

8/10 Good

Kendra

Liked: Cleanliness, amenities
I liked the creek a lot and it was clean! It had everything we needed.
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Brookside Lodge
Overall, the stay at Brookside had some pros and some cons. We had 4 rooms for 3 nights, and the location was very nice with the brook in the back. We really enjoyed that. The rooms, however were quite dated. The floors were so dirty that all the kids and adults who walked around their rooms barefoot had BLACK feet. They really need to replace the carpets. The cleaning crew completely skipped 2 of the 4 rooms on the first day, no apparent reason for that. Nothing was left on beds to prevent them from doing a cursory cleaning. The second day, we had to tell them to clean and even then they really only gave towels and made the bed, and emptied garbage. Sinks and bathrooms were not cleaned, the soap marks were not wiped up for example. We weren't super dirty so we survived, however if customers are paying for these services they should really receive them. It would be nice if they put a bit into upgrading the rooms for future visitors, since their location and brook are so nice. Front desk staff was nice.
Stayed 3 nights in Oct 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet property. Off the main roads. But traffic in this town is horrible heading to or coming back from the park.
Stayed 3 nights in Oct 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place to stay. It is off the main drag so it’s like your hiding in woods in the mountain with a little river flowing by. Loved it! Will definitely be returning.
Stayed 3 nights in Oct 2024

8/10 Good

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was what and where we requested. We stayed 8 nights but had to reqest a room clean and bedding change. Overall very good. Will stay there again if the need arises.
Stayed 8 nights in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy accessible, affordable. Great staff
Stayed 1 night in Oct 2024

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brookside
It was a wonderful stay. Right by the creek very peaceful. We seen a bear very close to us it was amazing to see. The room was huge with a wood burning fireplace very relaxing. We will stay again.
Stayed 4 nights in Oct 2024

8/10 Good

Erica, Valrico

Travelled with family
Liked: Cleanliness
My stay at the hotel was overall fine, but the breakfast was really disappointing. There were no eggs, and the options were overly focused on pastries, with too much flour-based food. The food lacked flavor and didn’t meet the standard I was expecting, which affected the overall experience. I hope they can improve the quality of their breakfast in the future.
Stayed 2 nights in Oct 2024

6/10 Okay

Tina

Travelled with partner
What I did like was a lot of parking spaces, it had an elevator, it included breakfast, and I had a balcony that faced a scenic view of the creek. Also, the gentleman that checked us in was very polite and nice. What I did not like was that we were only given two pillows and no blanket just an old bedspread. When we asked for two other pillows, the desk staff acted like it was an inconvenience. The rooms were somewhat outdated but clean.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Creek view and staff & Emma.
Stayed 1 night in Oct 2024

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities
Easy to find the Lodge and quick check-in. Rooms and general areas are certainly ok and clean, but somewhat used looking. Happy to stay here.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the private balcony overlooking the brook. Trolley stop at the location. Great staff. Would definitely stay again
Stayed 2 nights in Oct 2024

10/10 Excellent

Shelia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The carpet was dirty and door between adjoining rooms didn’t lock. Nice balcony and view
Stayed 2 nights in Oct 2024

4/10 Poor

Vipin

Travelled with family
Liked: Cleanliness, amenities
The drain of the bath tub was choked. Breakfast was meagre with just breads and pancakes.
Stayed 1 night in Oct 2024

6/10 Okay

Patricia

Liked: Staff & service, room comfort
It was ok. We went for our 28th anniversary because we stayed there in our honeymoon. The room wasn’t very big at all. Just room enough for bed and TV. I don’t recommend the breakfast. It was gravy and biscuits (no meats) some kind if instant pancake maker. Yougurt, bagels and cereal.
Stayed 1 night in Oct 2024

6/10 Okay

John

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Property is very outdated. Sofa cushions did not match. Found blankets thrown in drawer and we did not use because they did not smell or looked washed. Tried to use fireplace and even though flue was opened the room filled with smoke. The staff were very friendly and the location is walkable to downtown and also a free trolley stop if wanted. Breakfast restaurant across the street was perfect.
Stayed 3 nights in Oct 2024

2/10 Terrible

Shelby

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Units are filthy, they are not being properly cleaned. Pubic hairs left on toilets, hairs in the shower, hairs in the sheets, when we changed our own sheets the mattress cover was stained with urine, blood, and god knows what else. When attempting to change pillow cases the pillows were the color of urine. Unit had terrible smell when we walked in like an old museum. The floors have probably never been mopped, my son’s bare feet were black from walking on the tile floor. I cleaned the unit from top to bottom and it still was dirty. It is years worth of dirt built up. Units need renovating, overall just a really dirty place. Will not be staying again.
Stayed 3 nights in Oct 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed with the breakfast! Went across street and ate at Flapjacks. No eggs or meat. Just full of carbs. Cereal, pastry, biscuits and gravy, pancakes. There website says different.
Stayed 3 nights in Oct 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25th anniversary
Really nice place room was perfect fireplace balcony was just perfect. Would recommend this place to anyone.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024