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Quality Inn & Suites

2.5 star property

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Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets) | Premium bedding, desk, iron/ironing board, rollaway beds
Suite, 1 King Bed, Non Smoking, Fireplace (No Pets) | Premium bedding, desk, iron/ironing board, rollaway beds
Lobby
Exterior
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

Map
401 Hemlock Street, Gatlinburg, TN, 37738
  • Anakeesta
    ‪12 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Gatlinburg Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (No Pets)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (No Pets)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets) | Premium bedding, desk, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets) | Premium bedding, desk, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby sitting area

Brookside Lodge

  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.2 out of 5, Very good, (1992)
The price is €130
for 1 room
includes taxes & fees
21 Mar - 22 Mar
Brookside Lodge

About this property

Quality Inn & Suites

Hotel with free breakfast, a quick walk to Hillbilly Golf
Along with a 24-hour business centre, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and laundry facilities are on-site.
Quality Inn & Suites offers 86 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they enjoy the free breakfast at Quality Inn & Suites. During your stay, you're just a quick walk from Hillbilly Golf. Features include free WiFi in public areas and free self-parking, plus a 24-hour business centre.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business centre, a meeting room and a computer
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute walk from Hillbilly Golf and 7 minutes on foot from Ripley's Davy Crockett Mini Golf
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn & Suites. Self parking is free.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free continental breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Maximum 2 (weight limit: 31 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Gatlinburg Red Roof Inn
Red Roof Inn Gatlinburg
Red Roof Inn Hotel Gatlinburg
Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
Red Roof Inn And Suites Gatlinburg - Aquarium
Quality Inn Gatlinburg
Quality Gatlinburg
Quality Inn & Suites Hotel
Quality Inn & Suites Gatlinburg
Quality Inn & Suites Hotel Gatlinburg

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 330 out of 1005 reviews
Rating 8 - Good. 307 out of 1005 reviews
Rating 6 - Okay. 180 out of 1005 reviews
Rating 4 - Poor. 106 out of 1005 reviews
Rating 2 - Terrible. 82 out of 1005 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very Nice Hotel and pet friendly, clean and spacious. Great experience! We need to leave before because the weather but they make the refund for the night, this hotel and service meet the expectations.
Room
View from balcony
Stayed 5 nights in Nov 2024

8/10 Good

Nadiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place , now new , need renovation but very clean and cozy, fireplace very nice addition, we stayed in pet friendly room , you don’t need to go in the mountains to see a bear , he was crossing hotel parking lot , very eco friendly, we liked it :)
Stayed 2 nights in Nov 2024

2/10 Terrible

RIPANJIT

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

Kristin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk seemed like we were a bother checking in. He was also wearing I don’t tolerate stupid people hat. Not warm or inviting. We had ants in our room that kept getting into any snacks or food we had. The room was super dirty. Bathtub and sink clogged.
Stayed 4 nights in Oct 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Clean!!!
Stayed 2 nights in Oct 2024

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Hector

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I stood here last winter (I forgot to write a review). The hotel is has some stunning views if you happen to face the hill with the mountain coaster. The staff during the time was somewhat nice but honestly it seems everyone in Gatlinburg is a bit hissy. The hotel is a tad far from the main strip where all the tourists locations are at if you decide to walk like we did. The Breakfast was amazing everyday we were there, no complaints. The room was great to, it had an amazing view, and also had a chimney that kept us warm. Overall great hotel!!

2/10 Terrible

Thelma

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful Stay At Quality Inn
Our room was awful. Nothing in the room or the whole hotel for that matter was maintained. There was a coffee stirrer and some tissue on the bathroom floor that remained there the whole time we were there. Housekeeping did not sweep or clean while we were there. They brought towels and just plopped them on the shelf and did not hang them. We had to request towels when we needed them. Our room and outside the hotel was unkept and in disrepair. There was what seemed to be mold on the wall under the chairs in the cafeteria. I have never stayed at a Quality in before and will not ever again. I will be sure to let my family and friends know as well.
Stayed 6 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic weekend
Dont let the exterior fool you. Older yes, needs paint and some minor maintenance yes but the room was perfect. Jacuzzi tub was just what the dr ordered. This was a pamper the wife weekend. Fireplace bubble bath and close to downtown. We had a blast and will be back soon.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The hotel is totally in need of repair. The first room they gave us the door was broken and the handle was dangling off… the second room the fireplace didn’t work and the bathroom light was flashing and the check in clerk had the personality of a rock.
Stayed 1 night in Nov 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is probably the best time we’ve had in gatlinburg since we’ve been going. Nice room nice breakfast everyone was helpful
Stayed 3 nights in Nov 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Dump not in downtown not on the strip wasnt where map showed it
Stayed 3 nights in Nov 2024

8/10 Good

Kirschen

Travelled with partner
Liked: Amenities
I liked the fireplace we had.

6/10 Okay

Tammy

Travelled with family
Liked: Amenities
Older gentleman was nice. Younger black woman needs to improve her customer service skills as she n learning how to smile and not lie and say no rooms were cleaned at 2 pm when I requested early check in. Than when I went back in the office at 3 she just got up and left the desk
Stayed 2 nights in Nov 2024

4/10 Poor

Rebecca

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
They we're not friendly you had to go outside to get to the dinning room
Stayed 2 nights in Oct 2024

10/10 Excellent

Leticia

Stayed 2 nights in Oct 2024

6/10 Okay

Gavin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff and service were good, but the cleanliness of the room was horrible. This hotel was a cheaper option than some, but still over 300 for two nights and the rooms were not clean and very out dated. Would not stay again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Barbara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The laundry room was an unexpected surprise and one that I ended up needing. Also the random appearance of bears (that I wasn't expecting).
Stayed 3 nights in Oct 2024

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

JULIEN

Stayed 1 night in Oct 2024

10/10 Excellent

Joey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to be told I only had room for one night. I reserved the room for two nights. Got the fire place room. The fire place was inop in the room 411 that I paid extra to have. Stupid at the front desk advised he didn't have anyone that could check it. He also stated he didn't know how to use the computer to book me and additional night. Very poor svc will never stay again.
Stayed 1 night in Oct 2024

8/10 Good

Denisse

Liked: Cleanliness, staff & service
stay for one night and was good for the price !
Stayed 1 night in Oct 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024