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River Terrace Resort & Convention Center

3.5 star property

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Signature Room, 2 Queen Beds, River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Reception
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Pool
  • Air conditioning

Explore the area

Map
240 River Road, Gatlinburg, TN, 37738
  • Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Anakeesta
    ‪5 min walk‬
  • Gatlinburg Convention Center
    ‪8 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

  • River view
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

  • River view
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Balcony

Signature Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, River View

Signature Room, 2 Queen Beds, River View | Balcony view

Signature Room, 2 Queen Beds, River View

  • River view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

  • River view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

River Terrace Resort & Convention Center

Resort with free breakfast, a short walk to Ripley's Aquarium of the Smokies
This smoke-free resort features an outdoor pool, a conference centre and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers with a hydromassage showerhead. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at River Terrace Resort & Convention Center. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a business centre, meeting rooms and a conference centre
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes on foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. An outdoor pool, a vending machine, and gift shops/newsstands are also featured at River Terrace Resort & Convention Center. Self parking is free.

This Gatlinburg resort is smoke free.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 405 out of 1004 reviews
Rating 8 - Good. 284 out of 1004 reviews
Rating 6 - Okay. 148 out of 1004 reviews
Rating 4 - Poor. 104 out of 1004 reviews
Rating 2 - Terrible. 63 out of 1004 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

viviana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ashlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Nikita

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Did not have any WiFi connectivity. Too expensive for the condition of the property. Did not have staff remove trash or change towels during the stay and hot water was a major problem. Showers too low and not conducive for people taller than 5’4
Stayed 3 nights in Dec 2024

8/10 Good

Jeff

Liked: Staff & service
Said two queen beds but they were full beds
Stayed 2 nights in Jan 2025

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Carol

Travelled with family
Disliked: Staff & service
Very unfriendly start
When arriving around 2:30 we had to wit for room when 4:00 checkin came asked how much longer and still told no room. The other Rep at the desk Chelsie said I can move something around and check you in the first rep wouldn’t try to help although we saw others checkin at 4:00. Been here twice want stay again
Stayed 2 nights in Jan 2025

4/10 Poor

Maria

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It seems to me that for the good location that the hotel has, they have it very deteriorated, the bathtub is yellow and old, as well as the sinks. There is only one person at the reception for the entire hotel. I wanted to get a drink of water and none of the machines had water. When I entered the room it had a strange smell. The carpet looks like it hasn't been changed for years. It disgusted me to walk there. I would definitely not stay there again with my family.
Stayed 3 nights in Jan 2025

10/10 Excellent

Angelica M

Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it stayed many times
Stayed 1 night in Dec 2024

10/10 Excellent

Marlies

Stayed 1 night in Jan 2025

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Close to middle of town, great for new years!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I thought the property was very attractive, I also was thrilled to see a black bear that night. The staff was very pleasant and helpful.
Stayed 1 night in Dec 2024

6/10 Okay

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Scott

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very large and spacious rooms/balconies. Dated rooms that could use some updating (squishy bathtub) but location can’t be beat!
Stayed 2 nights in Dec 2024

10/10 Excellent

Margarita

Stayed 3 nights in Dec 2024

6/10 Okay

Oscar

Travelled with family
Stayed 4 nights in Dec 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2024

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Front desk staff were great! She was extremely friendly and helpful. Our room a/c unit was stuck on heat so that made the room unbearably hot , we opened the balcony door to cool it off and sleep. Bathroom is a lil outdated but the beds were comfy
Stayed 1 night in Dec 2024

10/10 Excellent

Kathryn, Easley

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Dec 2024

10/10 Excellent

Kathryn, Easley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The walking distance to downtown Gatlinburg was amazing.
Stayed 2 nights in Dec 2024

4/10 Poor

Grant

Disliked: Amenities, property conditions & facilities
This is a below-average hotel in a fantastic location. The bed was comfortable. The doors had drafts, and when it's in the 20s outside, that's no good. There were nearly no decorations, definitely not "homey" like the photos. The door to the adjoining room was SO thin. I could clearly hear the family in the next room converse, and they left the TV on all night. ALL NIGHT. The staff were ok. Didn't really want a timeshare hustle just to get my parking pass, though.
Stayed 2 nights in Dec 2024

10/10 Excellent

Julie

It was nice and close to everything
Stayed 2 nights in Dec 2024

6/10 Okay

Julie

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Room did not match photos online. Extremely old decor and finishes - disappointing, especially for the price.
Stayed 1 night in Dec 2024

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

GREGORY, SHELBY TOWNSHIP

Stayed 2 nights in Nov 2024