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River Terrace Resort & Convention Center

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Signature Room, 2 Queen Beds, River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Exterior
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
240 River Road, Gatlinburg, TN, 37738
  • Ripley's Aquarium of the Smokies
    4 min walk
  • Traffic Light #5
    4 min walk
  • Anakeesta
    5 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    69 min drive

Room options

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

  • 18 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Balcony

Signature Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, River View

Signature Room, 2 Queen Beds, River View | Balcony view

Signature Room, 2 Queen Beds, River View

  • 27 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

  • 56 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

River Terrace Resort & Convention Center

Resort with free parking, a short walk to Ripley's Aquarium of the Smokies
This smoke-free resort features an outdoor pool, a conference centre and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers with a hydromassage showerhead. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at River Terrace Resort & Convention Center. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a business centre, meeting rooms and a conference centre
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes on foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. An outdoor pool, a vending machine, and gift shops/newsstands are also featured at River Terrace Resort & Convention Center. Self parking is free.

This Gatlinburg resort is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1002 reviews" "
Rating 8 - Good. 305 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 99 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay again!!!
We've stayed here multiple times and it's always great! The staff is incredibly friendly and our room is always clean.
Stayed 2 nights in Aug 2024

6/10 Okay

Chuck

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
My room had the river view and I loved it! Too bad they do not offer breakfast.
Stayed 3 nights in Aug 2024

8/10 Good

Joyce

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was extremeley friendly and helpful. I should have paid the extra $ for the updated room because my room was musky smelling. Great location.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with this spot in Gatlinburg. The staff was very friendly and it’s very easy to walk right to the parkway on the strip. I thought it was very quiet and safe, too. I didn’t realize it is a motel instead of a hotel and I normally don’t want to stay at one. I would stay at this one again, though. I just normally don’t find it as safe to stay at a motel being that it is easier to deal with a break-in since the room door faces outside. I enjoyed staying here!
Stayed 1 night in Jun 2024

8/10 Good

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay will stay again
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Luanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like this property because it is pet friendly and Donna at the front desk is super helpful. We also like the convenience to walking downtown and the river is nice that runs through part of the property.
Stayed 1 night in Aug 2024

6/10 Okay

Melnett

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Todd

Very nice
Stayed 1 night in Aug 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not new but nice
Okay place to stay. Clean and comfy. Aging like almost all hotels in Gatlinburg. Check in and out a breeze. No elevator if you are on second floor. Convenient to aquarium and main parkway. Plenty of parking.
Stayed 1 night in Aug 2024

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable to everything but also very quiet. I liked that it was really lit up at night around all the areas.
Stayed 2 nights in Aug 2024

2/10 Terrible

Beth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Photos online showed updated rooms. Ours was so outdated, deadbolt on door didn’t work and entire room smelled of mold. We checked out 10 minutes after we arrived.
Stayed 1 night in Aug 2024

4/10 Poor

Maricel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is old dirty and smelly. Don't believe what you see in thier website when I booked I was expecting the nice and clean room but we have the old room ,dirty everything is outdated. Wifi is not working . Very loud. The only thing good in this place is walking distance to the town. Other than that nothing . We will never go back to this place I will not recommend.
Stayed 3 nights in Aug 2024

8/10 Good

MARLA

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Tony

Travelled with family
Liked: Staff & service
The wifi didn't work at all, and with a kid thats not good.
Stayed 2 nights in Jul 2024

8/10 Good

Stacey

Stayed 2 nights in Jul 2024

8/10 Good

Felice

Stayed 2 nights in Jul 2024

8/10 Good

Branson

Stayed 3 nights in Jul 2024

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints about anything! Will definitely stay again!
Stayed 3 nights in Jul 2024

6/10 Okay

Meaghan

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was old and outdated, very mildewy smell. Carpet was wet feeling from old AC.
Stayed 1 night in Jul 2024

6/10 Okay

Umed A

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
WiFi and phone did not work. Bathroom was not clean. Sink faucet did not have aerator so water shattered all over. Balcony was dirty with cobwebs all over the place. Paint chipping everywhere in balcony. Main door was shabby and looked loose. Overall, the room looked very old and falling apart. Staff was courteous, helpful and tried to help but with limited ability to do anything.
Stayed 2 nights in Jul 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time i have stayed at this property. Great location to evwrything down town. Saves yourself 20-$30 a day parking being so close. Staff is friendly and the room was clean. Well done
Stayed 2 nights in Jul 2024